MB reliability falls again
MBWorld Fanatic!
Joined: Mar 2014
Posts: 6,401
Likes: 696
From: Northwest Illinois
2014 E350 also restored: 1969 Camaro convertible SS 1957 Chevy Belair 2dr hardtop
Ceb I guess you know more than Mercedes benz USA People. They say it is the unit but you know more so I guess the Mercedes benz usa people are all wrong. And since they have said they have had numerous complaints about the navigation system I will tell them that no one else complained about the navigation since I am the only one with the problem according to CEB that knows all. The people at MBUSA were only dreaming that other people have complained. I will call them and tell them that they are wrong and that CEB knows more than they do. Right!
Senior Member
Joined: Sep 2009
Posts: 357
Likes: 2
From: Toronto, Canada
2013 E350 BlueTec, 2011 VW Jetta TDI
Most of the time it is very accurate. It just does not like where I live. I live in a area surrounded by Buffalo Grove Il. 60069. IT says I live in Deerfield Il 15 miles away. If I put in an addresses to go to I would say it is accurate 95% of the time. It just will not allow me to put in where I live. The other year cars will let me put my address in. Only works bad on the 2014 models. and that goes for all the models not just my car so I know it is not the car it is the unit they purchased. Cheap garbage that should have been tested before they started using the new units.
If that shows the correct location, then one would conclude that the GPS and maps are accurate and the problem lies with the programming of destination entry?
You can also try and enter another address in the next street to see if it works?
MBWorld Fanatic!
Joined: Mar 2014
Posts: 6,401
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From: Northwest Illinois
2014 E350 also restored: 1969 Camaro convertible SS 1957 Chevy Belair 2dr hardtop
Have not worked in over 20 years but All the streets are correct as you use the system. The closest I can enter my home address is about 5 blocks away. by using a different zip code. Works great in a 2013 . Mercedes benz saysl the program is perfect but the unit will not accept the zip code or address or long or lat for where I live. Again it works great on 2013 just will not work on the 2014 but since Ceb says I am the only one with this type of problem I must be making up the problem. Ceb knows best. I have asked Mercedes benz usa to install a 2013 unit in my car but they said the cannot. IT is livable and not the end of the world but Mercedes Benz just does not have the quality it used to have.
Junior Member
Joined: Sep 2014
Posts: 18
Likes: 2
E350
Transmission jerkiness
Interesting comments about the 2014 navigation system. Just returned from a 6500 km road trip through eight states; my 2013 E350BT Navi system never made any errors in guiding us to each daily destination. I wonder if any other forum members have had a similar experience to yours with their 2014 E Class ?
As for your transmission jerkiness, do you ever use the paddles to shift down manually ? I have found that since I started doing this occasionally, my transmission seems to shift smoother in auto mode. In any case, I would report your transmission issues to your dealer's service department and ask them to rectify the problem.
As for your transmission jerkiness, do you ever use the paddles to shift down manually ? I have found that since I started doing this occasionally, my transmission seems to shift smoother in auto mode. In any case, I would report your transmission issues to your dealer's service department and ask them to rectify the problem.
MBWorld Fanatic!
Joined: Mar 2014
Posts: 6,401
Likes: 696
From: Northwest Illinois
2014 E350 also restored: 1969 Camaro convertible SS 1957 Chevy Belair 2dr hardtop
It is a jerky transmission between 1 and 4th gears. Currently there is no cure. There is a bulletin but that only resets the trans to relearn. Mercedes benz is aware of the problem and in about 10 years they will find a solution. If you have a 2014 then you have the most current update for the trans so they can only reset it for now. The best or nothing.
Senior Member
Joined: Jan 2002
Posts: 429
Likes: 1
From: New York Area
'14 E350 wagon; BMW G12 (2020) G01 (2019)
There isn't a GPS system out there that is perfect. Nor a database that is 100% accurate. In Wyoming (Jackson, tetons and Yellowstone) last year, I brought along a Garmin portable with the latest maps loaded. At least twice the Garmin said "Turn Left" when Right was correct, or vice versa. Thses systems are aids to he computer between your ears, not a substitute.
This does not mean that the Illinois anomaly should not be corrected, but to blame Mercedes for errors like this is not right. Nor is it correct to say that they bought crap from their vendor as if they did that deliberately.
This does not mean that the Illinois anomaly should not be corrected, but to blame Mercedes for errors like this is not right. Nor is it correct to say that they bought crap from their vendor as if they did that deliberately.
MBWorld Fanatic!
Joined: Mar 2014
Posts: 6,401
Likes: 696
From: Northwest Illinois
2014 E350 also restored: 1969 Camaro convertible SS 1957 Chevy Belair 2dr hardtop
To each there own. I never said they did it deliberately That came from you. IF the product is crap who is responsible for the quality of the product they put in the car. The consumer? I think not. Mercedes Benz should have done their job by making sure the product is at the high quality standard that Mercedes benz wants. No problems with the prior years model Navigation only the new 2014. How do they say Garbage in garbage out.
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Thread Starter
MBWorld Fanatic!
Joined: Nov 2009
Posts: 2,628
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From: Southeastern USA
2010 E350 Luxury Sedan, Engine 272 (V6)
One of the problems is whoever the supplier of the actual information is. Navteq? My neighbor uses a Garmin type (may be another brand though) and hers and mine both give stupid start ups. We are told to cross our street into side street across from our drives, then turn right (which is only way you can go), go to next street and turn right, then go to next street and turn right or left depending on where you are going. Stupidity is that that puts us right back on street we live on. So we go three blocks out of the way for nothing.
MBWorld Fanatic!
Joined: Mar 2007
Posts: 1,146
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From: Vancouver, BC
2015 E250 BT 4M
CR states: "based on the latest survey, we expect reliability of new (E Class sedan) models will be 22% above average."
Another credible source is www.truedelta.com . They rate the current E Class 'much better than average' for reliability.
MBWorld Fanatic!
Joined: Mar 2014
Posts: 6,401
Likes: 696
From: Northwest Illinois
2014 E350 also restored: 1969 Camaro convertible SS 1957 Chevy Belair 2dr hardtop
Problem is when I received my survey I only had 400 miles on the car.. They should send out the survey after you have had the car for about 9 months. They would get a completely different answer by then because you know what flaws the car has. I wish they would send a survey now they really would not like what I would say.
MBWorld Fanatic!
Joined: Mar 2007
Posts: 1,146
Likes: 9
From: Vancouver, BC
2015 E250 BT 4M
Problem is when I received my survey I only had 400 miles on the car.. They should send out the survey after you have had the car for about 9 months. They would get a completely different answer by then because you know what flaws the car has. I wish they would send a survey now they really would not like what I would say.
Last edited by DerekACS; Nov 2, 2014 at 07:50 PM.
MBWorld Fanatic!
Joined: Oct 2010
Posts: 5,143
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From: Southern US
2010 E550, 273 Engine: 2012 S550, 278 Engine
To each there own. I never said they did it deliberately That came from you. IF the product is crap who is responsible for the quality of the product they put in the car. The consumer? I think not. Mercedes Benz should have done their job by making sure the product is at the high quality standard that Mercedes benz wants. No problems with the prior years model Navigation only the new 2014. How do they say Garbage in garbage out.
If this very minor issue with the navigation not knowing your location correctly is your only complaint you should shut up.
The very easy fix is to go to POS in the navi tabs and save the cross hair position when your car is at home. Then go pick I from the last destinations and save it as your home address.
Then pay attention to detail to see if the city/township where you live happened to change the ZIP code. Sometimes borders are moved and the zip code/town name changes and the newest map data may know this while the older ones you mention do not.
But this is not your real problem, is it?
MBWorld Fanatic!
Joined: Mar 2014
Posts: 6,401
Likes: 696
From: Northwest Illinois
2014 E350 also restored: 1969 Camaro convertible SS 1957 Chevy Belair 2dr hardtop
Arrie You must be a little wimpy idiot. This is the 2nd time I have run into your arrogance. You should be banned from posting. People need to go into your prior postings and look at what you tell members to do and the way you talk to them. Your real problem is that you have nothing better to do than bad mouth members so that you get the rating of Fanatic. Instead of trying to help people you prefer to bad mouth them and bully them. The car has other problems as well, not just the navigation so I guess I do not have to shut up like you want. Can I suggest that you stop posting responses to members but then you would have nothing to do because you are so pathetic. You should grow up and get a life. Already did what you rudely suggested with MBUSA and it did not work.
Thread Starter
MBWorld Fanatic!
Joined: Nov 2009
Posts: 2,628
Likes: 160
From: Southeastern USA
2010 E350 Luxury Sedan, Engine 272 (V6)
Done at same time of year
Problem is when I received my survey I only had 400 miles on the car.. They should send out the survey after you have had the car for about 9 months. They would get a completely different answer by then because you know what flaws the car has. I wish they would send a survey now they really would not like what I would say.
Thread Starter
MBWorld Fanatic!
Joined: Nov 2009
Posts: 2,628
Likes: 160
From: Southeastern USA
2010 E350 Luxury Sedan, Engine 272 (V6)
Shouldn't use home address in navigation memory
Have not worked in over 20 years but All the streets are correct as you use the system. The closest I can enter my home address is about 5 blocks away. by using a different zip code. Works great in a 2013 . Mercedes benz saysl the program is perfect but the unit will not accept the zip code or address or long or lat for where I live. Again it works great on 2013 just will not work on the 2014 but since Ceb says I am the only one with this type of problem I must be making up the problem. Ceb knows best. I have asked Mercedes benz usa to install a 2013 unit in my car but they said the cannot. IT is livable and not the end of the world but Mercedes Benz just does not have the quality it used to have.
Determine a nearby location and just enter that as someone's address or a POI or something. Some navigations have "city center" as a POI and you should be able to find your way home from there.
Member
Joined: Oct 2014
Posts: 182
Likes: 2
e550
Regarding the transmission 1/2 red dot in CR's, are the rough shifts considered a minor problem? Some members are reporting harsh shifts start after break in but not when new. Darn I thought I had dodged a bullet. Currently at 1200 miles.
Member
Joined: Aug 2014
Posts: 137
Likes: 0
2014 E350 Sport
3300 miles and transmission is smooth as silk
MBWorld Fanatic!
Joined: Jan 2014
Posts: 1,258
Likes: 56
From: East coast
2010 E550 4M P2 Distronic, CLK550 Cab P2
To each there own. I never said they did it deliberately That came from you. IF the product is crap who is responsible for the quality of the product they put in the car. The consumer? I think not. Mercedes Benz should have done their job by making sure the product is at the high quality standard that Mercedes benz wants. No problems with the prior years model Navigation only the new 2014. How do they say Garbage in garbage out.
MBWorld Fanatic!
Joined: Dec 2005
Posts: 4,846
Likes: 291
From: Dallas TX
2013 650i Coupe, 2010 IS250 AWD, 1999 S500
Mercedes is going to pay dearly for the cheaply made CLA and now GLA, those will pull down their averages for a long time. Then with CR anything the customer can't figure out (infotainment) counts as a "problem" and most CLA and GLA customers are new to Mercedes. The S-Class on the other hand, the early switch to the 2015 model year should have been the moment they took care of some of the early problems. Time will tell.
M
M
Thread Starter
MBWorld Fanatic!
Joined: Nov 2009
Posts: 2,628
Likes: 160
From: Southeastern USA
2010 E350 Luxury Sedan, Engine 272 (V6)
Not necessarily so
Mercedes is going to pay dearly for the cheaply made CLA and now GLA, those will pull down their averages for a long time. Then with CR anything the customer can't figure out (infotainment) counts as a "problem" and most CLA and GLA customers are new to Mercedes. The S-Class on the other hand, the early switch to the 2015 model year should have been the moment they took care of some of the early problems. Time will tell.
M
M
Infotainment shows up as a reliability problem when it doesn't do what the manual says it should and dealer can't get it to work either or has to replace or reprogram.
Regardless, being new to Mercedes should not create difficulty in figuring out how infotainment works. Many existing MB owners have problems with MB (and other European) infortainment systems.
MBWorld Fanatic!
Joined: Dec 2005
Posts: 4,846
Likes: 291
From: Dallas TX
2013 650i Coupe, 2010 IS250 AWD, 1999 S500
Having completed many CR surveys, not being able to figure out how something works does not constitute a problem on the reliabilty survey. It may show up in complaints to CR from readers though.
Infotainment shows up as a reliability problem when it doesn't do what the manual says it should and dealer can't get it to work either or has to replace or reprogram.
Regardless, being new to Mercedes should not create difficulty in figuring out how infotainment works. Many existing MB owners have problems with MB (and other European) infortainment systems.
Infotainment shows up as a reliability problem when it doesn't do what the manual says it should and dealer can't get it to work either or has to replace or reprogram.
Regardless, being new to Mercedes should not create difficulty in figuring out how infotainment works. Many existing MB owners have problems with MB (and other European) infortainment systems.
No offense, but CR is for lames who really don't know anything about cars and they shop for them like they would a washer/dryer set. Even if an infotainment system doesn't do something or has a problem, that isn't something leaves you by the side of the road. It's all bull**** imo. There is no problem with Comand, iDrive, or MMI, people are just slow as evidenced here with people going to the dealer because the system was turned off and they thought it was broken. Some bad directions given by the nav system or user ignorance is not a reliability problem. What I don't see here is that when people take delivery of their cars, is the salesperson going over every feature with them. That is what needs to happen and if you decline then you shouldn't be able to check off some BS on a survey about the car having a problem.
M
