nigellin

Does your sun visor on E350 reclaimable itself? Do you have to force pushing it back; otherwise, it leaves a small gap between the roof?

pamiboy

Can you explain the problem a bit more please.

Alex.currie44

You have to snap them back in

nigellin

Hi Pamiboy, the issue I believe it's "Sagging Sun Visor" issue which has been discussed in the past. I bought my 2014 E350 last July. I can't believe for a such expensive car would have a sun visor which can't snap back to roof itself. Hi Alex, I did snap it back in to the hook if that's what you meant. My 2012 C350 does not have this problem.

dbldpr

I have a 2014 E350 and I have no problem with the visor sagging. Once you snap into place and push up it stays there.

Alex.currie44

nigellin, I think I get your issue. When snapped into the lock it flops down correct? That suggests the internal system the hold it in any position has failed. They need to replace it.

pamiboy

Yes, I believe it should be covered under warranty.

wanderfalke

Don't all cars work this way? The snap is there to keep it from rattling.

pamiboy

I believe the OP's problem is that after the visor is snapped back in place it sags down / rotates from the roof (which should not be normal).

El Cid

Apparently some newer Toyotas and Nissans have sun visor problems. On Nissan Rogues, the visor falls back when you push it up against the windshield. It will hold if pushed against roof.
Dealer said no problem, Nissan customer assistance said no problem. Letter to Nissan CEO resulted in Nissan replacing both visors with ones that actually work.

nigellin

Thank you everyone for your reply. I made a video which shows my issue and some comparison with cars which don't have this issue. You can find the video at
https://www.facebook.com/video.php?v...83837148374693.
The most unbearable part is that my service advisor, Brian, at Beshoff said it's normal. He reported to MBUSA so the lady, Mary, at MBUSA said they refused to provide warranty repair. It's a such irresponsible answer for a obvious defect. I am trying to prove them that it's clearly a defect for the sun visor which are currently installed on my car.

thefisch

Nice work on the video. I like the social network call to justice.

konigstiger

Request "shop foreman" compare, with you, your visor to a comparable vehicle to confirm if this is "normal".

nigellin

Yes, thefisch. We should protect our own customer rights. Please help me to promote it so people would know. In this case, they don't have to go through what I have been through.


Hi, konigstiger,


The service advisor did ask "shop foreman" to check. He told me that they are not sure if replace with new one would fix the problem then he gave me the "NORMAL" crap. They basically don't want to do anything about it. MBUSA was even worse. The "lady" was basically rude and refuse to offer help. She deny it's a defect. I told her I can send her pictures for her to see the problem. She just said no need. Very very very bad customer service!!

El Cid

As I noted back on 02/22, I had a similar problem with Nissan Rogue. Wrote LETTER to Nissan USA CEO and included my phone number. Within 3-4 days, an "assistant" to CEO called and took ownership of getting my problem solved. She had a regional rep. look at it and he took five seconds to tell the service manager: "Replace both of them." He did and no problems since.
Had a situation come up with cable company. Wrote CEO and had three supervisors sent to my home to fix problem. Probably spent couple of thousand dollars on new boxes, totally new underground lines from street to house, new lines into house, etc. Here again, an "assistant" to the CEO was placed in charge of handling my complaint.

CarolinaBluetec

I found MBUSA to be extremely polite and helpful. They picked up a $3000 turbo oil cooler seal replacement on my E320BT which was out of warranty.

pamiboy

That doesn't help the OP anyway.

pamiboy

Do both of the sun visors ( driver and passenger) have the same issue? Or one of them is normal? Then there is a reference by itself. It's baffling. .

konigstiger

Do both visors react the same way, did they prove to you that this is normal by comparing another vehicle with you. If you feel dealer is being uncooperative, visit another dealer.

El Cid

What doesn't help the OP anyway?

nigellin

No both Sun Visors don't work. There was one 2015 E400 in the my dealer's showroom. It has exact the same sun visors as mine. Both of them on that car seemed to work properly. From sales, they said there is no change between 2014 and 2015 E class. From the bad service advisor, he said the year is different. I said these should be the same part number. His attitude was that he wanted to get away from it by just keep saying it's normal.
I believe there is a design flaw in this new model of sun visor. The sun visors that my car has came with small inner sun visor. Anyway, I am still working on it. I checked with my sales. He said he will help. I will let you know how it turns out.
I just want to bring this to everyone's attention. Sometimes, these car vendors or dealers try to get away of being responsible for what they should have paid attention to "QUALITY". As a customer, I don't think we should be the victim. I want warn people to go back and check before their cars are out of warranty so dealers can make money out from us for something clearly is a defect.

El Cid

I am assuming this is on a 2012 car. Have you visited used car lots or maybe Carmax to see if you could find the same year car and see what it does? Probably won't help with dealer, but might bolster your case with MBUSA.
As I said before, write a letter to MBUSA CEO. It's a piece of paper that lands on somebody's desk and they have to do something with it. Can trash it, but not quite as easy as just forwarding/deleting emails.

thefisch

I didn't care for how the MBUSA rep handled my issue so I wrote a letter to the CEO and sent it certified. After they got the letter, the same exact rep called me to say they got my letter and gave me the same blow off, terse response he did before. Would have respected them to at least have someone else blow me off in a nicer way.

nigellin

Sorry to hear that, thefisch. That's what the lady threatened me. She said no matter how same thing would come back to her. That's why I want to call for the public to see if we can get some justice right.
I can't believe I am the only person who has the problem; however, people tends to stay in comfort zone. That's why we get ripoff by vendor easily. We should get together to fight for our rights. We should let the public to know the issue so people would pay more attention when they get their car. Or at least, they know what to check.
My car is still in warranty. I really don't understand why they don't want to fix it. Why was the lady so rude at MBUSA to refuse to provide warranty repair?

pamiboy

This must be so frustrating if MBUSA is unwilling to listen. Do you have any other MB dealers nearby? They may be interested if they can sway a potential future car sale their way (tell them that frankly...it's worth a shot).