Sun Visor Question
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2007 LEXUS ES/2011 C300 (LEMON CAR - BOUGHT BACK BY MBUSA)/2012 C350 SPORT
Sun Visor Question
Does your sun visor on E350 reclaimable itself? Do you have to force pushing it back; otherwise, it leaves a small gap between the roof?
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2007 LEXUS ES/2011 C300 (LEMON CAR - BOUGHT BACK BY MBUSA)/2012 C350 SPORT
Hi Pamiboy, the issue I believe it's "Sagging Sun Visor" issue which has been discussed in the past. I bought my 2014 E350 last July. I can't believe for a such expensive car would have a sun visor which can't snap back to roof itself. Hi Alex, I did snap it back in to the hook if that's what you meant. My 2012 C350 does not have this problem.
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From: Northwest Illinois
2014 E350 also restored: 1969 Camaro convertible SS 1957 Chevy Belair 2dr hardtop
I have a 2014 E350 and I have no problem with the visor sagging. Once you snap into place and push up it stays there.
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From: Sidney, BC
2009 SLK55 AMG. & 2022 GLA250 4Matic
nigellin, I think I get your issue. When snapped into the lock it flops down correct? That suggests the internal system the hold it in any position has failed. They need to replace it.
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From: Southeastern USA
2010 E350 Luxury Sedan, Engine 272 (V6)
Apparently some newer Toyotas and Nissans have sun visor problems. On Nissan Rogues, the visor falls back when you push it up against the windshield. It will hold if pushed against roof.
Dealer said no problem, Nissan customer assistance said no problem. Letter to Nissan CEO resulted in Nissan replacing both visors with ones that actually work.
Dealer said no problem, Nissan customer assistance said no problem. Letter to Nissan CEO resulted in Nissan replacing both visors with ones that actually work.
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2007 LEXUS ES/2011 C300 (LEMON CAR - BOUGHT BACK BY MBUSA)/2012 C350 SPORT
Thank you everyone for your reply. I made a video which shows my issue and some comparison with cars which don't have this issue. You can find the video at
https://www.facebook.com/video.php?v...83837148374693.
The most unbearable part is that my service advisor, Brian, at Beshoff said it's normal. He reported to MBUSA so the lady, Mary, at MBUSA said they refused to provide warranty repair. It's a such irresponsible answer for a obvious defect. I am trying to prove them that it's clearly a defect for the sun visor which are currently installed on my car.
https://www.facebook.com/video.php?v...83837148374693.
The most unbearable part is that my service advisor, Brian, at Beshoff said it's normal. He reported to MBUSA so the lady, Mary, at MBUSA said they refused to provide warranty repair. It's a such irresponsible answer for a obvious defect. I am trying to prove them that it's clearly a defect for the sun visor which are currently installed on my car.
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From: North Scottsdale, AZ
'71 Pinto
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2007 LEXUS ES/2011 C300 (LEMON CAR - BOUGHT BACK BY MBUSA)/2012 C350 SPORT
Yes, thefisch. We should protect our own customer rights. Please help me to promote it so people would know. In this case, they don't have to go through what I have been through.
Hi, konigstiger,
The service advisor did ask "shop foreman" to check. He told me that they are not sure if replace with new one would fix the problem then he gave me the "NORMAL" crap. They basically don't want to do anything about it. MBUSA was even worse. The "lady" was basically rude and refuse to offer help. She deny it's a defect. I told her I can send her pictures for her to see the problem. She just said no need. Very very very bad customer service!!
Hi, konigstiger,
The service advisor did ask "shop foreman" to check. He told me that they are not sure if replace with new one would fix the problem then he gave me the "NORMAL" crap. They basically don't want to do anything about it. MBUSA was even worse. The "lady" was basically rude and refuse to offer help. She deny it's a defect. I told her I can send her pictures for her to see the problem. She just said no need. Very very very bad customer service!!
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From: Southeastern USA
2010 E350 Luxury Sedan, Engine 272 (V6)
Write a REAL letter to MBUSA CEO
Yes, thefisch. We should protect our own customer rights. Please help me to promote it so people would know. In this case, they don't have to go through what I have been through.
Hi, konigstiger,
The service advisor did ask "shop foreman" to check. He told me that they are not sure if replace with new one would fix the problem then he gave me the "NORMAL" crap. They basically don't want to do anything about it. MBUSA was even worse. The "lady" was basically rude and refuse to offer help. She deny it's a defect. I told her I can send her pictures for her to see the problem. She just said no need. Very very very bad customer service!!
Hi, konigstiger,
The service advisor did ask "shop foreman" to check. He told me that they are not sure if replace with new one would fix the problem then he gave me the "NORMAL" crap. They basically don't want to do anything about it. MBUSA was even worse. The "lady" was basically rude and refuse to offer help. She deny it's a defect. I told her I can send her pictures for her to see the problem. She just said no need. Very very very bad customer service!!
Had a situation come up with cable company. Wrote CEO and had three supervisors sent to my home to fix problem. Probably spent couple of thousand dollars on new boxes, totally new underground lines from street to house, new lines into house, etc. Here again, an "assistant" to the CEO was placed in charge of handling my complaint.
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From: Greenville SC USA
2008 E320 Bluetec (until 11/14), 2001 SLK 320, 2004 Volvo V70, 1972 MGB, 2013 E350
I found MBUSA to be extremely polite and helpful. They picked up a $3000 turbo oil cooler seal replacement on my E320BT which was out of warranty.
.
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From: North Scottsdale, AZ
'71 Pinto
Do both visors react the same way, did they prove to you that this is normal by comparing another vehicle with you. If you feel dealer is being uncooperative, visit another dealer.
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2007 LEXUS ES/2011 C300 (LEMON CAR - BOUGHT BACK BY MBUSA)/2012 C350 SPORT
No both Sun Visors don't work. There was one 2015 E400 in the my dealer's showroom. It has exact the same sun visors as mine. Both of them on that car seemed to work properly. From sales, they said there is no change between 2014 and 2015 E class. From the bad service advisor, he said the year is different. I said these should be the same part number. His attitude was that he wanted to get away from it by just keep saying it's normal.
I believe there is a design flaw in this new model of sun visor. The sun visors that my car has came with small inner sun visor. Anyway, I am still working on it. I checked with my sales. He said he will help. I will let you know how it turns out.
I just want to bring this to everyone's attention. Sometimes, these car vendors or dealers try to get away of being responsible for what they should have paid attention to "QUALITY". As a customer, I don't think we should be the victim. I want warn people to go back and check before their cars are out of warranty so dealers can make money out from us for something clearly is a defect.
I believe there is a design flaw in this new model of sun visor. The sun visors that my car has came with small inner sun visor. Anyway, I am still working on it. I checked with my sales. He said he will help. I will let you know how it turns out.
I just want to bring this to everyone's attention. Sometimes, these car vendors or dealers try to get away of being responsible for what they should have paid attention to "QUALITY". As a customer, I don't think we should be the victim. I want warn people to go back and check before their cars are out of warranty so dealers can make money out from us for something clearly is a defect.
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From: Southeastern USA
2010 E350 Luxury Sedan, Engine 272 (V6)
I am assuming this is on a 2012 car. Have you visited used car lots or maybe Carmax to see if you could find the same year car and see what it does? Probably won't help with dealer, but might bolster your case with MBUSA.
As I said before, write a letter to MBUSA CEO. It's a piece of paper that lands on somebody's desk and they have to do something with it. Can trash it, but not quite as easy as just forwarding/deleting emails.
As I said before, write a letter to MBUSA CEO. It's a piece of paper that lands on somebody's desk and they have to do something with it. Can trash it, but not quite as easy as just forwarding/deleting emails.
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From: West Central Florida
2011 E550 P2 4M Sedan
I didn't care for how the MBUSA rep handled my issue so I wrote a letter to the CEO and sent it certified. After they got the letter, the same exact rep called me to say they got my letter and gave me the same blow off, terse response he did before. Would have respected them to at least have someone else blow me off in a nicer way.
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2007 LEXUS ES/2011 C300 (LEMON CAR - BOUGHT BACK BY MBUSA)/2012 C350 SPORT
Sorry to hear that, thefisch. That's what the lady threatened me. She said no matter how same thing would come back to her. That's why I want to call for the public to see if we can get some justice right.
I can't believe I am the only person who has the problem; however, people tends to stay in comfort zone. That's why we get ripoff by vendor easily. We should get together to fight for our rights. We should let the public to know the issue so people would pay more attention when they get their car. Or at least, they know what to check.
My car is still in warranty. I really don't understand why they don't want to fix it. Why was the lady so rude at MBUSA to refuse to provide warranty repair?
I can't believe I am the only person who has the problem; however, people tends to stay in comfort zone. That's why we get ripoff by vendor easily. We should get together to fight for our rights. We should let the public to know the issue so people would pay more attention when they get their car. Or at least, they know what to check.
My car is still in warranty. I really don't understand why they don't want to fix it. Why was the lady so rude at MBUSA to refuse to provide warranty repair?
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E 350
This must be so frustrating if MBUSA is unwilling to listen. Do you have any other MB dealers nearby? They may be interested if they can sway a potential future car sale their way (tell them that frankly...it's worth a shot).
