Cloudy, dull paint job on all rear parts after body shop repair - Page 2

Jun 23, 2015 | 10:13 AM

#26

thefisch

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2011 E550 P2 4M Sedan

I would contact your insurance company about the issue and see if another repair shop can handle the follow up. There is no need to fool with this incompetent shop again. Secondly, your insurance company should know about the issues with the quality of their work. They wouldn't work to send other cars there with quality like this.

Jun 23, 2015 | 11:38 AM

#27

Carpenter Maass

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2012 W212 BlueTEC

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Last edited by Carpenter Maass; Nov 27, 2015 at 03:26 AM.

Jun 23, 2015 | 05:13 PM

#28

thefisch

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From: West Central Florida

2011 E550 P2 4M Sedan

Quote:

Originally Posted by Carpenter Maass

Here's the rub, the other party's insurance company paid for the repairs so I am not really sure how to raise the issue with them as they would say that any issues with the repair are the responsibility of the shop that handled the claim.

You could involve your own insurance company. A lot of people go through their own company in the beginning to not have to hassle with the other one. Then their own insurance company subrogates the claim to recover from the at fault insurance company.

If this repair shop cannot adequately repair the car, then the at fault insurance company is still responsible to you. They cannot pass their obligation to repair your car onto a repair shop. Even if they want you to keep using the same shop, maybe getting them involved will put more pressure on them to get it right. It sounds like you are getting worn out by this (can't blame you). Sometimes folks just give up thinking it's not worth it and then the shop still gets paid.

Jun 24, 2015 | 08:50 PM

#29

Carpenter Maass

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Last edited by Carpenter Maass; Nov 27, 2015 at 03:26 AM.

Jun 25, 2015 | 05:41 PM

#30

thefisch

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keep us posted. This sounds hopeful.

Jun 25, 2015 | 06:02 PM

#31

PeterUbers

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Jul 11, 2015 | 09:56 AM

#32

g4benz

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2010 E550 4MATIC RENNtech Tune

I am in the same boat. I just got my rear bumper fixed and repainted. There are like little dimples in the paint and it's all cloudy/hazy/uneven. I told the repair shop, which has 5 star reviews by the way , that I am not happy.

And the reason I went there is that he had done a good job on my front bumper.

Depressed!

Last edited by g4benz; Jul 11, 2015 at 10:12 AM.

Jul 12, 2015 | 03:30 AM

#33

Carpenter Maass

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Last edited by Carpenter Maass; Nov 27, 2015 at 03:26 AM.

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Jul 12, 2015 | 08:24 AM

#34

g4benz

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2010 E550 4MATIC RENNtech Tune

Quote:

Originally Posted by Carpenter Maass

Sorry to hear that; I'd give them one more shot before involving the insurance company.

I'm actually paying out of pocket. Let's hope he can fix it correctly the second time around.

Aug 5, 2015 | 12:33 AM

#35

Carpenter Maass

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2012 W212 BlueTEC

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Last edited by Carpenter Maass; Nov 27, 2015 at 03:26 AM.

Aug 29, 2015 | 09:52 PM

#36

Carpenter Maass

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2012 W212 BlueTEC

The body shop has started on the repair. The paint tech decided to start from scratch and remove all remnants of the water-based paint. Fingers crossed.