E-Class (W212) 2010 - 2016: E 350, E 550

Radio and audio system mute

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Old 02-06-2017, 07:34 PM
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2009 Mercedes E320 , 1982 Mercedes 300 SD, 2005 Suzuki Forenza
Question Radio and audio system mute

I had my 2009 Mercedes Benz E320 Bluetec battery removed for two weeks and now my audio is mute. It changes and play CDs but no sound is coming from speakers. Also when selecting radio AM/FM a message: "device not available" is shown on screen. I could't find any help on "troubleshooting" of the "Monitor Manual" for this car.
Many replies suggest to RE-CODE the radio and I believe that this is the way to go.
My navigation system will show me all directions correctly but no voice coming from speakers. Today I called two Mercedes Dealers and using my VIN they could not find radio code o their system. One of them said to remove the radio because the code is on the back of the radio. The other said that the issue can be different and to bring the car to them to be taken care.
Any other idea in how to get it resolved without dealer? They are costly.
Thanks
Old 02-07-2017, 10:32 AM
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'71 Pinto
One or more devices (components) in the MOST ring may be hung up, start with SDARS unit behind right side trunk panel disconnect it for a couple of minutes. If this fails, move on to audio gateway, left side. BTW, 211 should be posting here: https://mbworld.org/forums/e-class-w211-20/
Attached Thumbnails Radio and audio system mute-capture.jpg   Radio and audio system mute-capture2.jpg  

Last edited by konigstiger; 02-07-2017 at 10:36 AM.

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