Got our '14 E350 last week. Tried calling MBrace to activate our free trial subscription. Pushed the "i" button to make the call and nothing happened. Called the 1-800 number, and they basically tell you to push the "i" button. When I explained that I did and nothing happened (no light or anything) they said I had to make an appointment at the dealer to have the system "reactivated" within the car, before I could call MBrace and have the subscrition activated.

I can't find anything on the WIS about MBrace at all. Anyone know exactly what they need to do at the dealer? I don't really have time to run the car in for service just yet (at least not for something this silly) so if it's something I can do myself I'd prefer to do that.

Thanks,
Darel

 

I ran into the same issue, the problem is the car has an ESN just like a cellphone and its deactivated. They need to get the ESN and reactivate it with Mercedes. The problem for you is as a consumer you can't access the dealer phone line to reactivate that ESN.

They should give you a loaner, when I did it I was out of there in a loaner in like 10 minutes, and when I picked up it took about 5 minutes, really no big deal.

 

Thanks for the advice, I'll take her in tomorrow!

 

Thank you!

 

Unfortunately this was not the case for my vehicle. I recently purchased a 14 E350 CPO and after calling and activating I was only able to use the Mbrace app from my phone but I could not access any of the onboard apps on the vehicle. So MB told me to take it in to the dealer to have the system reactivated. I took my car in to a local dealer here in Chicago on last Fri, and they started working on "refreshing" the system, but have been running into issues with MBrace communicating with the vehicle. The told me yesterday that now they have to do software updates to the system (which turns out is painfully slow) and if that doesn't work they think they may need to replace the command system. From what I originally thought would take an hour and an easy reactivation, it has turned out to be a huge ordeal. I don't even think I'll end up paying to use MBrace after this trial period is over, so I don't know if this was all worth the hassle.