E-Class (W212) 2010 - 2016: E 350, E 550

COMAND unit needs replacement, ELW?

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Old 12-27-2018, 02:24 PM
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2014 E350 4M Diamond Silver
COMAND unit needs replacement, ELW?

I have my surround view cameras go blank intermittently and the parking sensors don't detect the obstacles sometimes. Took it to an SA and he says the COMAND module needs to replaced.

However, the Collision Center people want to go through the Insurance first, since there might be a small related to the front bumper accident recently (Which he mentioned it would be a slight chance they might pay for it).

In case the Insurance rejects, will it be covered under ELW?
Is there any chance they could upgrade my 2014 COMAND (probably 4.5 or 4.7) with something like NTG 5.1 or later to accommodate Apple CarPlay?

Thanks.

Last edited by raja777m; 12-27-2018 at 02:27 PM.
Old 12-27-2018, 04:46 PM
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I would think ELW would cover it. Hope you don't stuck between car insurance and ELW arguing over whether it was due to accident damage.
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Old 12-27-2018, 06:48 PM
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If it goes through your insurance that will most likely pay for the damages on your bumper, can can get your shop to quote the insurance with the Nav. you want and see what they say, the worst case scenario is you pay the difference between the 2.

Yes your CPO warranty will cover the Nav., but not the upgrade, it’s all through you VIN and what Nav the car was built with.
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Old 12-29-2018, 11:48 AM
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Got mine replaced under ELW a couple months ago, and they installed the most recent map version too.
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Old 12-29-2018, 02:02 PM
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Originally Posted by Darel
Got mine replaced under ELW a couple months ago, and they installed the most recent map version too.
awesome, thanks darel. Will check with them on parts availability etc.
Old 01-22-2019, 02:01 PM
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Originally Posted by Darel
Got mine replaced under ELW a couple months ago, and they installed the most recent map version too.
They approved replacing the COMAND with same configuration under ELW. He said he cannot upgrade to a different version of COMAND that can have CarPlay though.
Old 01-22-2019, 07:37 PM
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Oh geez yeah, I meant the most recent version of maps and software. Didn't realize you were looking for that sort of upgrade.
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Old 01-22-2019, 08:37 PM
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Originally Posted by Darel
Oh geez yeah, I meant the most recent version of maps and software. Didn't realize you were looking for that sort of upgrade.
I understand, I just wanted to see if there was an option.
Old 01-23-2019, 11:19 AM
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Originally Posted by raja777m
I understand, I just wanted to see if there was an option.
Did they diagnose the problem as only the COMAND HU and nothing else? Basically I'm wondering if any of the other components you were having issues with (cameras, sensors) were also faulty. Hoping if this issue hits me I can simply swap the HU and be done with it.
Old 01-23-2019, 11:32 AM
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Originally Posted by DubVBenz
Did they diagnose the problem as only the COMAND HU and nothing else? Basically I'm wondering if any of the other components you were having issues with (cameras, sensors) were also faulty. Hoping if this issue hits me I can simply swap the HU and be done with it.
That is true, after they diagnosed the vehicle they said COMAND needs to be replaced and that should fix the issues. Since all 4 cameras are not coming up, I assume its the HU, not the cameras themselves.

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