Navigation Map update
Thread Starter
Junior Member
Joined: Nov 2018
Posts: 15
Likes: 1
Porsche 911 (991.1) 4-S conv
Navigation Map update
I took my 2012 E350 to the local dealer requesting to purchase the most recent navigation map update. The dealer said they could "try" to install the update but there have been several instances where the update has "crashed" the Command system which required complete replacement of the Command unit at a cost over $5,000 and NOT under any warranty.
I have never heard of such a bizarre thing before. Has anyone else heard of this?
I have never heard of such a bizarre thing before. Has anyone else heard of this?
Banned
Joined: Oct 2005
Posts: 4,957
Likes: 1,640
No, but it sounds no different than any other electronic device requiring an update. It's a computer and they crash all of the time. I use my phone to navigate on longer trips and around town I know the roads and never rely on that antiquated Command mapping system.
MBWorld Fanatic!
Joined: Feb 2014
Posts: 6,190
Likes: 1,550
From: MA
2008 E350 4Matic, 2011 E350 4matic
Try another dealer. Sounds like they might be incompetent and blaming the owner. It takes a while to do the update and I suppose if they don't hook the car up to a battery charger, the battery might die in the middle of the update leaving it in a screwed up state.
