Mercedes Stealership? or truthful? or bloating
Thread Starter
Member
Joined: Jan 2011
Posts: 225
Likes: 67
From: West Linn, Oregon
2011 E550 - 4Matic, 2008 ML550
Mercedes Stealership? or truthful? or bloating
Good everyone,
Hoping someone can post a clear and concise valid picture of the book time for replacing out the command knob (part # 212-870-28-51)
I'm trying to see why (even at $195 an hour) why it took them 2.5 hours to perform - if that is what it shows as true book time.
and also if not too much - the same book time for the belt tensioner replacement too (#272-200-02-07)
I know i can swap these part in less than 30 mins - and that's goofing around...
(While I had this done under my warranty - but i'm getting the close to my limit of liability and feel the dealer is chewing through it -even if I semi got my monies worth)
Thanks in advance!
Hoping someone can post a clear and concise valid picture of the book time for replacing out the command knob (part # 212-870-28-51)
I'm trying to see why (even at $195 an hour) why it took them 2.5 hours to perform - if that is what it shows as true book time.
and also if not too much - the same book time for the belt tensioner replacement too (#272-200-02-07)
I know i can swap these part in less than 30 mins - and that's goofing around...
(While I had this done under my warranty - but i'm getting the close to my limit of liability and feel the dealer is chewing through it -even if I semi got my monies worth)
Thanks in advance!
Senior Member
Joined: Sep 2012
Posts: 342
Likes: 83
From: SOUTHWEST OHIO
2016 E350 2015 ML250 2002 Z06 CORVETTE
It is going to depend on what "book time" you are looking at. There is a warranty book and there is Motors or Chilton which many dealers use for customer pay work. If the repair was done under warranty, I can guarantee you the job was worth the time. If in fact you can do the jobs consistently in 20% of warranty time, you might consider a career change. You could make Heart Surgeon money working as a Mercedes tech!
MBWorld Fanatic!
Joined: Jan 2009
Posts: 9,224
Likes: 1,798
From: V E G A S
1922 Ford Model T / no OBD
Bear in mind the time has to include giving you "courtesy inspection", stuffing donuts, refilling cappuccino machine and washing your car, not even saying about shuttle and potential loaner.
But heck, this is democracy. You don't like it >>> vote with your feet.
That's what I do and since most of manufacturers still try to put a gun against my head, I registered at https://repair.org/stand-up
But heck, this is democracy. You don't like it >>> vote with your feet.
That's what I do and since most of manufacturers still try to put a gun against my head, I registered at https://repair.org/stand-up
Super Member
Joined: Nov 2011
Posts: 973
Likes: 376
From: Austin, TX
2013 SL550 BiTurbo
It is going to depend on what "book time" you are looking at. There is a warranty book and there is Motors or Chilton which many dealers use for customer pay work. If the repair was done under warranty, I can guarantee you the job was worth the time. If in fact you can do the jobs consistently in 20% of warranty time, you might consider a career change. You could make Heart Surgeon money working as a Mercedes tech!
Senior Member
Joined: Sep 2012
Posts: 342
Likes: 83
From: SOUTHWEST OHIO
2016 E350 2015 ML250 2002 Z06 CORVETTE
MBUSA uses their own labor guide. Warranty work pays book time, customer pay work is 1.5x book time. I don't have access to the labor guide, but I don't doubt those times. A good technician can always find labor codes to help pad that warranty time ticket, especially if they have a good service writer on their side. As far as "beating the time" a good tech should flag at least 50% more than the job actually takes(ie- a 1.5 hr warranty pay job should only take an hour or less to complete), that's how a good tech makes money. 60+ billable hours in less than 40hrs worked
MBWorld Fanatic!
Joined: Feb 2014
Posts: 6,190
Likes: 1,550
From: MA
2008 E350 4Matic, 2011 E350 4matic
MBUSA uses their own labor guide. Warranty work pays book time, customer pay work is 1.5x book time. I don't have access to the labor guide, but I don't doubt those times. A good technician can always find labor codes to help pad that warranty time ticket, especially if they have a good service writer on their side. As far as "beating the time" a good tech should flag at least 50% more than the job actually takes(ie- a 1.5 hr warranty pay job should only take an hour or less to complete), that's how a good tech makes money. 60+ billable hours in less than 40hrs worked
https://www.ebay.com/itm/Latest-2019-Mercedes-WIS-ASRA-EPC-Service-Repair-Workshop-Manual-Full-version/223950589741
