Aluminum dashboard trim
Thread Starter
Member
Joined: Aug 2016
Posts: 87
Likes: 18
From: Orlando, FL
'17 E300
Aluminum dashboard trim
I ordered my E300 toward the end of August and just got notified that it's being built now.
The salesman sent me a screenshot of the car specs and despite going over the order multiple times with the salesman, the natural brown ash wood trim got swapped to the aluminum trim. Too late to change the order at the factory, so my options are:
1) cancel this car and reorder, getting a February or March delivery.
2) Take this one with the aluminum trim.
If I take this one, what kind of accommodations should I expect from the dealership (automation) for their screw-up.
Anyone know of pictures of a Macchiato beige/black car with aluminum trim? The MBUSA build tool doesn't even show it as an option.
The salesman sent me a screenshot of the car specs and despite going over the order multiple times with the salesman, the natural brown ash wood trim got swapped to the aluminum trim. Too late to change the order at the factory, so my options are:
1) cancel this car and reorder, getting a February or March delivery.
2) Take this one with the aluminum trim.
If I take this one, what kind of accommodations should I expect from the dealership (automation) for their screw-up.
Anyone know of pictures of a Macchiato beige/black car with aluminum trim? The MBUSA build tool doesn't even show it as an option.
Senior Member
Joined: Aug 2005
Posts: 344
Likes: 45
From: Florida & New Jersey
2017 E300 4matic Sport
It is a personal taste and you will need to make the decision. I think the Aluminum Trim goes nicely with Black. If you are not happy, just reorder the car and wait another 3 months. The dealership should compensate you by lowering your payment by $25 a month (which is what happened to me when the wrong interior color arrived).
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Joined: Feb 2007
Posts: 2,550
Likes: 745
From: Cary, NC
2024 AMG EQE SUV , 2021 E63S Wagon - gone, 2018 E63S Sedan - gone
I ordered my E300 toward the end of August and just got notified that it's being built now.
The salesman sent me a screenshot of the car specs and despite going over the order multiple times with the salesman, the natural brown ash wood trim got swapped to the aluminum trim. Too late to change the order at the factory, so my options are:
1) cancel this car and reorder, getting a February or March delivery.
2) Take this one with the aluminum trim.
If I take this one, what kind of accommodations should I expect from the dealership (automation) for their screw-up.
Anyone know of pictures of a Macchiato beige/black car with aluminum trim? The MBUSA build tool doesn't even show it as an option.
The salesman sent me a screenshot of the car specs and despite going over the order multiple times with the salesman, the natural brown ash wood trim got swapped to the aluminum trim. Too late to change the order at the factory, so my options are:
1) cancel this car and reorder, getting a February or March delivery.
2) Take this one with the aluminum trim.
If I take this one, what kind of accommodations should I expect from the dealership (automation) for their screw-up.
Anyone know of pictures of a Macchiato beige/black car with aluminum trim? The MBUSA build tool doesn't even show it as an option.
MBWorld Fanatic!
Joined: Oct 2014
Posts: 4,524
Likes: 1,181
From: WI
17 E43; 21 GLS580
If the trim is real aluminum I would avoid it. Aluminum trim is easily dented with small impacts such as keys, zippers, etc. It also scratches. After a couple of years, even with a lot of caution, it looks shabby and worn. In the C class there are a lot of people that describe all sorts of trim as "aluminum", in fact, its all plastic. Despite of being a cheaper material, unlike the real thing, it is lighter and more durable. I suspect that the Eclass "aluminum" trim is also plastic. Its the same as when people call the shiny stuff on plastic bumpers "chrome" in fact is just shiny plastic tape.
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Joined: Oct 2010
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From: Corona Del Mar, CA
2019 SL450, 2019 E450 Luxury Trim Wagon, 2024 BMW I7 xDrive60
I would not walk away from an Autonation dealership, I would RUN! My experience with this company is that they are just too big for their own good. It's a huge, corporate mess with the accent on bean counting and not on customer service. There are many, fine, independently owned MB dealerships and I'd find the best reviewed one in your area. I'd even drive a few hundred miles if I had to.
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Joined: Nov 2014
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I would not walk away from an Autonation dealership, I would RUN! My experience with this company is that they are just too big for their own good. It's a huge, corporate mess with the accent on bean counting and not on customer service. There are many, fine, independently owned MB dealerships and I'd find the best reviewed one in your area. I'd even drive a few hundred miles if I had to.
Out of the 4 MB dealers in town, the Autonation dealer is the worst - poor deals and worse service!
Thread Starter
Member
Joined: Aug 2016
Posts: 87
Likes: 18
From: Orlando, FL
'17 E300
I've been satisfied with the sales and service at my Automation dealership. And yes, it's in 407. The only thing we can figure out on the aluminum trim is that the car that was already in the queue was modified for the additional items I wanted and somehow it had been configured with aluminum trim and didn't get changed. Errors happen.
Dealership was quick to make amends and get a new car on order.
The one with aluminum trim is at the dealership now if anyone's interested. P3, dual 12.5 screens , leather interior... just about every option.
Dealership was quick to make amends and get a new car on order.
The one with aluminum trim is at the dealership now if anyone's interested. P3, dual 12.5 screens , leather interior... just about every option.
