My dealer messed up my order
Thread Starter
Newbie
Joined: Aug 2011
Posts: 10
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S550
My dealer messed up my order
my car finally arrived and to my surprise my car didn't have the multibeam headlightsas i ordered. It has the regular LEDs. They offered me extended warranty as a compensation but thats about it. Is it possible to retrofit it in the future ? I really waited for a long time and don't want to wait for a second order. What you guys think ? should I push them for something more than an extended warranty
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2019 SL450, 2019 E450 Luxury Trim Wagon, 2024 BMW I7 xDrive60
I would absolutely, positively not accept the car. Tell them to order you a properly optioned car and to put your order at the top of their list. This happens WAY too often. My bet is that there was a supply problem with the headlights and the dealer told them to build the car without them, instead of delaying the order, WITHOUT asking you. They figured you would just let it slide. Don't take the car!
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From: VA
W212 E-class, W211 E-class, F10 5-Series
my car finally arrived and to my surprise my car didn't have the multibeam headlightsas i ordered. It has the regular LEDs. They offered me extended warranty as a compensation but thats about it. Is it possible to retrofit it in the future ? I really waited for a long time and don't want to wait for a second order. What you guys think ? should I push them for something more than an extended warranty
That would probably determine where the recourse would start, and be limited to.
Last edited by tresean1; May 22, 2017 at 01:23 PM.
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W213 E200
You have to change way too much to install multibeam by yourself. LEDs, sensors, even windshield are to be changed. Total cost is around 8000 USD if order everything through dealer in Russia, I doubt it will be several times less in US, so that's the price of such mistake.
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MBWorld Fanatic!
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I would absolutely, positively not accept the car. Tell them to order you a properly optioned car and to put your order at the top of their list. This happens WAY too often. My bet is that there was a supply problem with the headlights and the dealer told them to build the car without them, instead of delaying the order, WITHOUT asking you. They figured you would just let it slide. Don't take the car!
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Joined: Dec 2016
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2017 E300 Sport
Just my two cents: I'd say accept the extended warranty and move on. Life is too short and you just took delivery of a fantastic car. In the grand scheme of things just how important are the multibeams anyway?
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From: Corona Del Mar, CA
2019 SL450, 2019 E450 Luxury Trim Wagon, 2024 BMW I7 xDrive60
Last edited by Streamliner; May 24, 2017 at 11:26 PM.
Super Member
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From: VA
W212 E-class, W211 E-class, F10 5-Series
Thread Starter
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Joined: Aug 2011
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S550
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From: Boston 'burbs
2018 E300 Lux, 2006 Corvette Z51, 2015 Mercedes ML350 (wife's)
Gorgeous! I'm getting the same interior combination, although in '18 the center console is also in wood. Would love to see more interior photos in daylight.
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Newbie
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S550
That would be perfect having the center console in wood. I guess if it's going to drive me crazy enough I may try to swap it with the wood trim, i think i saw a thread doing the swap. And will sure do I'll snap a couple of pics when it's sunny
Member
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From: Houston, TX
2017 E400 Coupe
Ask the dealer to swap the center console out for you since you didn't get what you ordered. It doesn't hurt to ask, even after the fact. Maybe they can give you a big discount on the part.
