Mercedes me portal
06-07-2017, 07:55 PM
#1
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Join Date: Mar 2008
Location: Los Angeles, CA
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2017 E300, 2017 GLC300
Mercedes me portal
Does anyone know if the online portal for Mercedes Me is supposed to work yet?
If you go to the old Mbrace portal, it says things are under migration:
https://mbrace.mbusa.com/login.htm
So I go to the Mercedes me portal here:
https://app.secure.mercedes-benz.com
It asks me if I want to log in, so I enter my name/password that I use in the Mercedes me app. But just refreshes the screen (see image) and doesn't take me anywhere. I understand that I might be able to get software updates and the like from there, so it would be nice if that worked.
If you go to the old Mbrace portal, it says things are under migration:
https://mbrace.mbusa.com/login.htm
So I go to the Mercedes me portal here:
https://app.secure.mercedes-benz.com
It asks me if I want to log in, so I enter my name/password that I use in the Mercedes me app. But just refreshes the screen (see image) and doesn't take me anywhere. I understand that I might be able to get software updates and the like from there, so it would be nice if that worked.
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Diesel Benz (06-08-2017)
06-09-2017, 02:18 PM
#5
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Join Date: Mar 2008
Location: Los Angeles, CA
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2017 E300, 2017 GLC300
Okay, to close the loop on this one...
I hit the "i" button and called the MBRACE people today. They said that they are sunsetting the ability to use the web to access this information, and that they are migrating everything to the Mercedes Me app. Since I was a new purchase (just got my E 3 weeks ago), I never had anything set up to use the web portal - the people for whom it works for now only have it because they are grandfathered in. The app always worked for me from the moment I set it up.
Possible I got BS'd by a customer service rep - happens from time to time - but when I asked, he didn't have to look anything up. It was a ready response. Which leads me to believe this has been a question getting asked a lot as of late.
I hit the "i" button and called the MBRACE people today. They said that they are sunsetting the ability to use the web to access this information, and that they are migrating everything to the Mercedes Me app. Since I was a new purchase (just got my E 3 weeks ago), I never had anything set up to use the web portal - the people for whom it works for now only have it because they are grandfathered in. The app always worked for me from the moment I set it up.
Possible I got BS'd by a customer service rep - happens from time to time - but when I asked, he didn't have to look anything up. It was a ready response. Which leads me to believe this has been a question getting asked a lot as of late.
Last edited by allhwydriving; 06-12-2017 at 02:05 PM.
