Google Pixel and E300 - Compatible?
Thread Starter
Junior Member
Joined: Jul 2017
Posts: 20
Likes: 3
E300
Google Pixel and E300 - Compatible?
I am in yet another battle with Mercedes on issues with "Most Technologically Advanced Car on the Road".
My issue today is with my E300 bluetooth connectivity to my Google Pixel. I would like to hear from anyone's experience with the E300 and google pixel or pixel XL.
I can connect once in a while and see contacts, call history and text support but it does not last from session to session. Sometimes call history only works for current session and other times it is there. After it stops working, I must deauthorize and pair the phone again it is hit and miss. I have disable NFC on the phone but it is same behavior. This phone worked perfectly with 2015 A6.
I spoke to an agent from MBrace and he told me the phone is not on compatibility list and vehicle is functioning as designed. I asked to escalate to manager and he refused and said phone is not compatible. He was bordering on rude but for sure not accommodating. I am now taking it to my dealer and the only leverage I have is my girlfriend has an order in on 2018 C43 Coupe. She is concerned what surprises MB will have for her (she is a longtime BMW owner)
Thanks
My issue today is with my E300 bluetooth connectivity to my Google Pixel. I would like to hear from anyone's experience with the E300 and google pixel or pixel XL.
I can connect once in a while and see contacts, call history and text support but it does not last from session to session. Sometimes call history only works for current session and other times it is there. After it stops working, I must deauthorize and pair the phone again it is hit and miss. I have disable NFC on the phone but it is same behavior. This phone worked perfectly with 2015 A6.
I spoke to an agent from MBrace and he told me the phone is not on compatibility list and vehicle is functioning as designed. I asked to escalate to manager and he refused and said phone is not compatible. He was bordering on rude but for sure not accommodating. I am now taking it to my dealer and the only leverage I have is my girlfriend has an order in on 2018 C43 Coupe. She is concerned what surprises MB will have for her (she is a longtime BMW owner)
Thanks
Member
Joined: Mar 2017
Posts: 165
Likes: 7
From: Houston, TX
2017 E400 Coupe
I had a 2017 E300 sedan for a few months. My Pixel connected and worked as it was suppose to (one of the few things that actually did work in that car). I got the car trade-assisted off my hands due to ongoing issues and severely scratched hood and trunk (that was hidden to me with professional wax job - on a brand new car)).
I have a 2017 E400 coupe now and it pairs flawlessly with my Pixel.
I don't think it's the phone. What is the build date on your car (driver's side door sill sticker)?
I have a 2017 E400 coupe now and it pairs flawlessly with my Pixel.
I don't think it's the phone. What is the build date on your car (driver's side door sill sticker)?
Thread Starter
Junior Member
Joined: Jul 2017
Posts: 20
Likes: 3
E300
Thanks for the responses.
Rick, Black label has a date of 3/16. I leased this car that was an executive demo but leased as new vehicle 2 months ago. I did get them to do a full brake job as car had 6500 miles on it and a full software update. I am frustrated but do want to rule out the phone as the issue.
Jim300, I have cycled BT to get it to work but still not consistently.
Thanks
Rick, Black label has a date of 3/16. I leased this car that was an executive demo but leased as new vehicle 2 months ago. I did get them to do a full brake job as car had 6500 miles on it and a full software update. I am frustrated but do want to rule out the phone as the issue.
Jim300, I have cycled BT to get it to work but still not consistently.
Thanks
MBWorld Fanatic!
Joined: Mar 2014
Posts: 3,107
Likes: 394
From: West Central Florida
2011 E550 P2 4M Sedan
What version of android are you on? I had read online that pixel users were having BT issues with certain cars on 7.0 and 7.1.0. Supposedly it was fixed in 7.1.1.
You're doing the right thing by checking with other pixel users. I have a similar issue with my 2011 W212 with an LG android running 7.0 but my wife's samsung S6 on 7.0 works fine.
Another thing to check is how you are connecting to the car. Are you using 'external authorization' to allow the phone to find the car rather than the car find the phone? That was a solution for some with connection issues on the W212. Worth a shot.
You're doing the right thing by checking with other pixel users. I have a similar issue with my 2011 W212 with an LG android running 7.0 but my wife's samsung S6 on 7.0 works fine.
Another thing to check is how you are connecting to the car. Are you using 'external authorization' to allow the phone to find the car rather than the car find the phone? That was a solution for some with connection issues on the W212. Worth a shot.
Thread Starter
Junior Member
Joined: Jul 2017
Posts: 20
Likes: 3
E300
The pixel is at 7.1.2. I think it is up to date.
I have tried both connecting from phone and the car. Sometimes it will connect properly a few times in a row and others will fail with "Text not supported" and others with no call history. Usually contacts populate and I can make and receive phone calls. I have NFC turned off as I never understood what it provides in the US on this car.
I may do a complete reset on the phone to as a next step.
I have tried both connecting from phone and the car. Sometimes it will connect properly a few times in a row and others will fail with "Text not supported" and others with no call history. Usually contacts populate and I can make and receive phone calls. I have NFC turned off as I never understood what it provides in the US on this car.
I may do a complete reset on the phone to as a next step.
Trending Topics
MBWorld Fanatic!
Joined: Apr 2007
Posts: 1,489
Likes: 439
From: San Diego, CA
2024 EQE 500
You could also, purely for testing with your car, temporarily add your Pixel to the Android Beta program and test out Android O/8 DP4 to see if that resolves your issue. It's not recommended to use Developer Previews for daily drivers, but for testing, it may be worth a shot.
MB World Stories
The Best of Mercedes & AMG
6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)
Verdad Gallardo
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
Thread Starter
Junior Member
Joined: Jul 2017
Posts: 20
Likes: 3
E300
I started phone on safe mode as suggested. It connected properly first time. I shut car off and on a few times and it stayed connected. I restarted phone normally and initially was still connected. Then I shut car off and restarted and lost call history. Shut Bluetooth off and on and connected as expected. This is similar to pattern originally described but connecting in safe mode initially made the connection so I suppose it may be an app issue. I would have to uninstall a bunch of stuff and test for a few days to know. After safe mode connection I never lost text feature so that is different. Tough one..
MBWorld Fanatic!
Joined: Mar 2014
Posts: 3,107
Likes: 394
From: West Central Florida
2011 E550 P2 4M Sedan
I started phone on safe mode as suggested. It connected properly first time. I shut car off and on a few times and it stayed connected. I restarted phone normally and initially was still connected. Then I shut car off and restarted and lost call history. Shut Bluetooth off and on and connected as expected. This is similar to pattern originally described but connecting in safe mode initially made the connection so I suppose it may be an app issue. I would have to uninstall a bunch of stuff and test for a few days to know. After safe mode connection I never lost text feature so that is different. Tough one..
There are BT bug fix it apps but I haven't had much luck with those. They usually just clear the BLE file and then you repair everything.
Thread Starter
Junior Member
Joined: Jul 2017
Posts: 20
Likes: 3
E300
Here is the latest. I did a network reset on the Pixel. As I understand it, this clears out BT and WiFi settings and some other stuff as well. I connected the phone to car without a hitch. Everything is functioning as expected. I drove car 6 or 7 times today and all has been good. Even had BT audio working.
I am optimistic for the first time as I don't remember it ever lasting a whole day. Fingers are crossed.
Thanks for all your help - I will keep everyone updated.
I am optimistic for the first time as I don't remember it ever lasting a whole day. Fingers are crossed.
Thanks for all your help - I will keep everyone updated.
