Pre-Paid Maintenance Warning
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Newbie
Joined: Oct 2017
Posts: 1
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2016 E400 Cabriolet
Pre-Paid Maintenance Warning
My E400 Cabriolet with 14,000 miles was deemed to be “totaled” by another driver 2 weeks ago.
To add “insult to injury”, I called my dealer to determine how to proceed to obtain reimbursement for my remaining two unused services.
Be forewarned, there is no reimbursement. When sold the plan I was never told about this caveat. I am also unable to find any contract in my paperwork to verify, nor online.
Thus my first service (an oil change), cost me $850.
To add “insult to injury”, I called my dealer to determine how to proceed to obtain reimbursement for my remaining two unused services.
Be forewarned, there is no reimbursement. When sold the plan I was never told about this caveat. I am also unable to find any contract in my paperwork to verify, nor online.
Thus my first service (an oil change), cost me $850.
Last edited by Veromon; Oct 19, 2017 at 04:24 PM. Reason: New info and want to cancel
Super Member
Joined: Dec 2016
Posts: 642
Likes: 227
From: Charlotte, NC
2024 E450 AT Wagon, 2024 EQS450+ / Had: 2021 E350, 2019 E300, 2021 + 20 GLE350, 2019 E450 Wagon(s)
Interesting - I was told that in the event that the car was stolen, totaled or traded before the end of the prepaid maintenance term, that the unused balance could be applied to another Mercedes. Also, was told that it was not dealer-specific, so any MB dealer in the US would honor it.
Veromon, I am surprised to hear otherwise, I will read my contract again this weekend - I took the Finance Manager's word for it...
Veromon, I am surprised to hear otherwise, I will read my contract again this weekend - I took the Finance Manager's word for it...
MBWorld Fanatic!
Joined: Nov 2014
Posts: 5,394
Likes: 1,108
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Interesting - I was told that in the event that the car was stolen, totaled or traded before the end of the prepaid maintenance term, that the unused balance could be applied to another Mercedes. Also, was told that it was not dealer-specific, so any MB dealer in the US would honor it.
Veromon, I am surprised to hear otherwise, I will read my contract again this weekend - I took the Finance Manager's word for it...
Veromon, I am surprised to hear otherwise, I will read my contract again this weekend - I took the Finance Manager's word for it...
MBWorld Fanatic!
Joined: Mar 2014
Posts: 3,107
Likes: 394
From: West Central Florida
2011 E550 P2 4M Sedan
Super Member
Joined: May 2003
Posts: 968
Likes: 78
From: Long Island, New York
2018 E400 4matic Wagon
My E400 Cabriolet with 14,000 miles was deemed to be “totaled” by another driver 2 weeks ago.
To add “insult to injury”, I called my dealer to determine how to proceed to obtain reimbursement for my remaining two unused services.
Be forewarned, there is no reimbursement. When sold the plan I was never told about this caveat. I am also unable to find any contract in my paperwork to verify, nor online.
Thus my first service (an oil change), cost me $850.
To add “insult to injury”, I called my dealer to determine how to proceed to obtain reimbursement for my remaining two unused services.
Be forewarned, there is no reimbursement. When sold the plan I was never told about this caveat. I am also unable to find any contract in my paperwork to verify, nor online.
Thus my first service (an oil change), cost me $850.
