Pre-Paid Maintenance Warning
10-19-2017, 07:26 AM
#1
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2016 E400 Cabriolet
Pre-Paid Maintenance Warning
My E400 Cabriolet with 14,000 miles was deemed to be “totaled” by another driver 2 weeks ago.
To add “insult to injury”, I called my dealer to determine how to proceed to obtain reimbursement for my remaining two unused services.
Be forewarned, there is no reimbursement. When sold the plan I was never told about this caveat. I am also unable to find any contract in my paperwork to verify, nor online.
Thus my first service (an oil change), cost me $850.
To add “insult to injury”, I called my dealer to determine how to proceed to obtain reimbursement for my remaining two unused services.
Be forewarned, there is no reimbursement. When sold the plan I was never told about this caveat. I am also unable to find any contract in my paperwork to verify, nor online.
Thus my first service (an oil change), cost me $850.
Last edited by Veromon; 10-19-2017 at 04:24 PM. Reason: New info and want to cancel
10-19-2017, 08:28 AM
#2
MBWorld Fanatic!
I would never expect a refund for unused portions of any kind of a service contract.
Perhaps the service can be transferred to your replacement car.
Perhaps the service can be transferred to your replacement car.
Last edited by ua549; 10-19-2017 at 08:30 AM.
10-19-2017, 09:36 AM
#3
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Join Date: Dec 2016
Location: Charlotte, NC
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2021 GLE350, 2021 E350 / Used to drive: 2019 E300, 2020 GLE350, 2019 E450 Wagon(s), 2017 E300 Sedan
Interesting - I was told that in the event that the car was stolen, totaled or traded before the end of the prepaid maintenance term, that the unused balance could be applied to another Mercedes. Also, was told that it was not dealer-specific, so any MB dealer in the US would honor it.
Veromon, I am surprised to hear otherwise, I will read my contract again this weekend - I took the Finance Manager's word for it...
Veromon, I am surprised to hear otherwise, I will read my contract again this weekend - I took the Finance Manager's word for it...
10-19-2017, 10:45 AM
#4
MBWorld Fanatic!
Interesting - I was told that in the event that the car was stolen, totaled or traded before the end of the prepaid maintenance term, that the unused balance could be applied to another Mercedes. Also, was told that it was not dealer-specific, so any MB dealer in the US would honor it.
Veromon, I am surprised to hear otherwise, I will read my contract again this weekend - I took the Finance Manager's word for it...
Veromon, I am surprised to hear otherwise, I will read my contract again this weekend - I took the Finance Manager's word for it...
10-19-2017, 02:37 PM
#5
MBWorld Fanatic!
10-19-2017, 05:13 PM
#6
Super Member
My E400 Cabriolet with 14,000 miles was deemed to be “totaled” by another driver 2 weeks ago.
To add “insult to injury”, I called my dealer to determine how to proceed to obtain reimbursement for my remaining two unused services.
Be forewarned, there is no reimbursement. When sold the plan I was never told about this caveat. I am also unable to find any contract in my paperwork to verify, nor online.
Thus my first service (an oil change), cost me $850.
To add “insult to injury”, I called my dealer to determine how to proceed to obtain reimbursement for my remaining two unused services.
Be forewarned, there is no reimbursement. When sold the plan I was never told about this caveat. I am also unable to find any contract in my paperwork to verify, nor online.
Thus my first service (an oil change), cost me $850.
