E-Class (W213) 2016 - 2023

Comand Online NTG 5.5 connectivity issues

Old 06-28-2018, 09:48 AM
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Originally Posted by Bfgslkman
Sounds like utter sloblocks to me! If it depends on which country it is then there must be a list or similar, where are UK or EU cars on that list? Lazy reply from a dealer who can't be bothered?
Agreed
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Old 06-28-2018, 10:21 AM
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Originally Posted by Slugsy
My dealer has just come back with a very ambiguous reply that states ‘it depends on location and region and will switch between 3G and 4G depending on country and location’

What a cop out!
Actually that sound about right. Even in the US there are many areas that don't have 4G LTE. The car will automatically switch to 3G. I've been in open road areas in Florida, the 3rd most populous US sate, where there is no cellular coverage whatsoever.
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Old 06-28-2018, 10:26 AM
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I think the answer should have been 4G where a 4G signal exists, as we know with our own phones if there isn't 4G you can't get a 4G signal. The issue here is the dealer makes it sound like that in some countries its 3G and in other 4G Still, i'll let you know on the 14th Sep when I pick my car up!
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Old 06-28-2018, 10:34 AM
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Originally Posted by ua549
Actually that sound about right. Even in the US there are many areas that don't have 4G LTE. The car will automatically switch to 3G. I've been in open road areas in Florida, the 3rd most populous US sate, where there is no cellular coverage whatsoever.
I completely get that and that’s right, but when I got the test car out for a couple of weeks, it was always 3G and I live in a 4G location in the UK.

It’s not a game changer in my current decision but I look at the likes of BMW and Audi and wonder why they can do it without much fuss!!
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Old 06-28-2018, 11:02 AM
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LTE=4G

The car with LTE module will use LTE/4G as long as this service is available, when LTE is unavailable it will use the best available connection it can get through the cellular network.
Old 06-28-2018, 11:14 AM
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Originally Posted by 78degrees
LTE=4G

The car with LTE module will use LTE/4G as long as this service is available, when LTE is unavailable it will use the best available connection it can get through the cellular network.
Yes, I wonder why it wasn’t doing it when I had the car??
Old 06-28-2018, 11:18 AM
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Well Slugsy, is the car equipped with LTE/4G or just the normal 3G?
Old 06-28-2018, 11:21 AM
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Originally Posted by clinkadink
Tell me about it. Its 12 week old car using 17 year old wireless connectivity (3G first implemented in 2001).

Norway has always been ahead of the curve, I think they are the only country to completely switch off FM too.
The completely shutdown off FM is actually not a true story..
All the national radio stations had to stop sending on FM, local channels can send on FM for 3-4 more years.

It was a stupid decision to shutdown FM.. It causes a lot of trouble and most people still doesn't have a DAB+ radio..
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Old 06-28-2018, 11:50 AM
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Originally Posted by 78degrees
Well Slugsy, is the car equipped with LTE/4G or just the normal 3G?
That is the question! I’ll ask more directly!!
Old 06-28-2018, 12:25 PM
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Slugsy, just post the VIN here and I can check in EPC if your car has 3G or 4G..
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Old 06-28-2018, 01:02 PM
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Originally Posted by 78degrees
Slugsy, just post the VIN here and I can check in EPC if your car has 3G or 4G..
Well I would but I gave the loan car back at weekend!!!

I’ll pop into dealership tomorrow and get the number, cheers.
Old 06-28-2018, 01:42 PM
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No need for a VIN check. If he's had it 12 weeks then it's an 808 car so UTMS. Only 01 Jun 18 cars onwards have LTE.
Old 06-28-2018, 02:25 PM
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Originally Posted by Bfgslkman
No need for a VIN check. If he's had it 12 weeks then it's an 808 car so UTMS. Only 01 Jun 18 cars onwards have LTE.
The car I drove had a build date earlier than that so that would explain it!

Thanks

But sounds good news if I go ahead with my order now!
Old 06-28-2018, 05:19 PM
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Originally Posted by Bfgslkman
No need for a VIN check. If he's had it 12 weeks then it's an 808 car so UTMS. Only 01 Jun 18 cars onwards have LTE.
My car is a 808 car buildt in november 17. It has LTE.
Old 06-29-2018, 03:55 AM
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Yes, 78 Degrees, but do you have a UK specification car?

I am not an expert but understand that certain markets had different fits. UK (808) cars had UTMS, all new 809 cars now have LTE. Other markets maybe different
Old 06-29-2018, 04:01 AM
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Originally Posted by Bfgslkman
Yes, 78 Degrees, but do you have a UK specification car?

I am not an expert but understand that certain markets had different fits. UK (808) cars had UTMS, all new 809 cars now have LTE. Other markets maybe different
My car is built after my specifications but with norwegian specifications as a base, almost all norwegian 808-cars also had UMTS-module for communication but some had LTE.. Maybe this is the case in UK also?
Old 06-29-2018, 06:24 AM
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Think i've got it now!

In UK a lot of options available on the wider "EU" spec cars we don't get and also options are just referred to by name and not the Option ordering code, so what means one thing to a Brit might mean something entirely different to a Norwegian or an American. MB UK spout some rubbish about making it easier for buyers as its less confusing...whatever! So, looking at the 808 German brochure (ie for German cars), Br213 and Br238 cars came with
  • Option Code 360 - Communications module (UMTS) for Mercedes Me Services and also for the Emergency Call system (option 351 which is also standard fit) which basically calls the emergency services of the airbags go off.
There were then two further (cost) options which swapped the UMTS for an LTE module):
  • Option Code PBF - Connectivty Packet which was available for non COMAND cars but you had to have Audio 20 with Large display which provided breakdown and management service
  • Option Code PBG - Comfort Connectivity Packet which was available for Audio 20 with larger display or COMAND cars (with a slight price reduction) which provided breakdown and accident management and concierge service.
Due to the new NTG 5.5 archietechture the Audio 20 with small display is no more, the basic car comes with Audio 20 and a 12.3" (like the Command screen) display, which can be upgraded to SD Card nav (again Garmin and small screen is no more) or full on COMAND, Therefore, (and this is the bit I am guessing but based on my build sheets), PBF and PBG always had 362 (which is the LTE module) but it's just a way of describing LTE plus the other stuff in the package without listing the individual codes (think P20 Driver Assistance Plus package that is made up of 7 individual option codes). Hence why some had LTE (as the owner had paid to have Option code PBF or PBG), where as the vast majority came in with standard option code 360 as (like me couple of days ago) din't understand (but now very much do) the difference/benefit.
Old 06-29-2018, 06:51 AM
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Originally Posted by Bfgslkman
Think i've got it now!

In UK a lot of options available on the wider "EU" spec cars we don't get and also options are just referred to by name and not the Option ordering code, so what means one thing to a Brit might mean something entirely different to a Norwegian or an American. MB UK spout some rubbish about making it easier for buyers as its less confusing...whatever! So, looking at the 808 German brochure (ie for German cars), Br213 and Br238 cars came with
  • Option Code 360 - Communications module (UMTS) for Mercedes Me Services and also for the Emergency Call system (option 351 which is also standard fit) which basically calls the emergency services of the airbags go off.
There were then two further (cost) options which swapped the UMTS for an LTE module):
  • Option Code PBF - Connectivty Packet which was available for non COMAND cars but you had to have Audio 20 with Large display which provided breakdown and management service
  • Option Code PBG - Comfort Connectivity Packet which was available for Audio 20 with larger display or COMAND cars (with a slight price reduction) which provided breakdown and accident management and concierge service.
Due to the new NTG 5.5 archietechture the Audio 20 with small display is no more, the basic car comes with Audio 20 and a 12.3" (like the Command screen) display, which can be upgraded to SD Card nav (again Garmin and small screen is no more) or full on COMAND, Therefore, (and this is the bit I am guessing but based on my build sheets), PBF and PBG always had 362 (which is the LTE module) but it's just a way of describing LTE plus the other stuff in the package without listing the individual codes (think P20 Driver Assistance Plus package that is made up of 7 individual option codes). Hence why some had LTE (as the owner had paid to have Option code PBF or PBG), where as the vast majority came in with standard option code 360 as (like me couple of days ago) din't understand (but now very much do) the difference/benefit.
This is awesome info, sorry to be really stupid, if I’m configuring my order, what do I then need to specially request?


Old 06-29-2018, 06:52 AM
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Originally Posted by 78degrees
Slugsy, just post the VIN here and I can check in EPC if your car has 3G or 4G..
Hi, got the VIN if that helps at all?

WDD2132892A354211
Old 06-29-2018, 08:03 AM
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If you are in UK and ordering a car now then it will come with 362 LTE module (well according to the build sheet i had for my cab that went down the line on 09 june) are in UK then you can't choose anything else.

I don't think anything comes with UTMS anymore as all have emergency call and SOS services due to new EU regs and all (UK) Comand equipped cars come with 1yr concierge service which was only an LTE feature I'm sure you dealer will know!?

Still I've been waiting for my estate since Nov last year, and its done from May to July to now SEP build, at this rate it'll be an 810 car 😀😀

Last edited by Bfgslkman; 06-29-2018 at 08:10 AM.
Old 06-29-2018, 08:20 AM
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Originally Posted by Bfgslkman
If you are in UK and ordering a car now then it will come with 362 LTE module (well according to the build sheet i had for my cab that went down the line on 09 june) are in UK then you can't choose anything else.

I don't think anything comes with UTMS anymore as all have emergency call and SOS services due to new EU regs and all (UK) Comand equipped cars come with 1yr concierge service which was only an LTE feature I'm sure you dealer will know!?

Still I've been waiting for my estate since Nov last year, and its done from May to July to now SEP build, at this rate it'll be an 810 car 😀😀
Thanks, that’s great! I’m really sorry to hear about your delay, that’s pretty poor from Merc!
Old 06-29-2018, 10:45 AM
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And get this, MB UK have refused to talk to me about it because my dealer has ordered the car not me, so they need to complain on my behalf! Motor ombudsman it is then!
Old 06-29-2018, 12:25 PM
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Originally Posted by Slugsy


Hi, got the VIN if that helps at all?

WDD2132892A354211
This car has code 360 HERMES - COMMUNICATION MODULE UMTS
In other words, no buildt in 4G.
Old 06-29-2018, 12:28 PM
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Originally Posted by 78degrees
This car has code 360 HERMES - COMMUNICATION MODULE UMTS
In other words, no buildt in 4G.
Ta, that’s what I thought. It appears now that the 19 cars will have 4G.
Old 06-29-2018, 01:36 PM
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78 Degrees,

Can you pm me the whole options on my car, I'm still waiting for positive confirmation from mb UK that it's built as I wanted?
WDD2384142F070199

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