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Mercedes Me Connect - General User Questions and Tips Thread

 
Old 01-30-2019, 10:29 PM
  #151  
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I just received an email from Mercedes about the Me issues. I haven't complained to Mercedes, so I assume everyone received this? Odd to get such an email after 10:00 PM?

Hello ROD,

We know how frustrating it is when technology doesn’t work the way it should, so we’d like to apologize for the recent disruptions experienced in the Mercedes me app. At Mercedes-Benz, we’re committed to providing a first-class experience to each of our customers, and we can assure you that we’re making every effort to fix the issues as quickly as possible. Thank you for your patience.

Best regards,

Mercedes me Team

Last edited by rbrylaw; 01-30-2019 at 10:37 PM.
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Old 01-30-2019, 10:53 PM
  #152  
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Originally Posted by 2012 merc amg View Post
Is there anyone else where the readings on the app work but the functions of door lock/unlock and remote start does not work?. Seems like the case on my Wagon is most unusual. It would be nice at the least to remote unlock the car. Mercedes is not being cooperative in getting back to me or giving me any information, maybe I should just return the car under the lemon law.
You need to research the Lemon Law in Florida. I doubt an app which doesn't work correctly would necessarily qualify and you'd have to have had the car in the shop for 3 times for the same issue and there are numbers of days out of use that factor in as well for a car to qualify.
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Old 01-31-2019, 05:32 AM
  #153  
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Originally Posted by rbrylaw View Post
I just received an email from Mercedes about the Me issues. I haven't complained to Mercedes, so I assume everyone received this? Odd to get such an email after 10:00 PM?

Hello ROD,

We know how frustrating it is when technology doesn’t work the way it should, so we’d like to apologize for the recent disruptions experienced in the Mercedes me app. At Mercedes-Benz, we’re committed to providing a first-class experience to each of our customers, and we can assure you that we’re making every effort to fix the issues as quickly as possible. Thank you for your patience.

Best regards,

Mercedes me Team
I didn't get this email or any other. Perhaps you received it as a follow up of sorts from the issues you reported to them...
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Old 01-31-2019, 06:19 AM
  #154  
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Mercedes replied on the alexa/google issue:

basically it says PROBABLY service will be active (in france) within the next 3 months

***
Cher Monsieur
Suite à votre message, je vous confirme que l'assistant n'est pas encore disponible en France.
Nous ne connaissons pas encore une date précise de disponibilité.
Cependant il serait question que le service soit rendu accessible dans les trois premiers mois de l'année 2019.
N’hésitez pas à nous recontacter pour toute question supplémentaire
Cordialement,
Romina Piscedda
Mercedes me connect Support
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Old 01-31-2019, 08:06 AM
  #155  
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Originally Posted by stephos View Post
I didn't get this email or any other. Perhaps you received it as a follow up of sorts from the issues you reported to them...
Perhaps, but my Me Connect woes ended two months ago now. Or this was sent by MBUSA to US customers?
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Old 01-31-2019, 08:19 AM
  #156  
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Originally Posted by sackboydad View Post
I use the valet protect feature to tell me when my car has been started.... not because I would **EVER** let a valet take my E450 Cab.... but to see when my wife drives my car when I’m out of town (won’t park my new baby at the airport either... take another car).

or... and this is the worse... should my 16 year old decide to think he’s smarter than I and take dad’s new ride out for a spin when he thinks no one will notice!
Or maybe he hopes everyone will notice...except you! His name is not Ferris, is it?
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Old 01-31-2019, 08:21 AM
  #157  
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Originally Posted by rbrylaw View Post
Perhaps, but my Me Connect woes ended two months ago now. Or this was sent by MBUSA to US customers?
Yeah, I was thinking that they were a little late...
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Old 01-31-2019, 09:28 AM
  #158  
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Originally Posted by rbrylaw View Post
Perhaps, but my Me Connect woes ended two months ago now. Or this was sent by MBUSA to US customers?
I know I didn't receive any such email as a US customer. Other than "address" issues, I can't imagine anything more MB can do from their end in Germany; especially since the app works perfectly for so many of us. I still think it's hardware related instead.
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Old 01-31-2019, 09:55 AM
  #159  
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Let's face it: Mercedes is a car manufacturer trying to get technology to work. The app is cool but it's really not paramount in my usage. I like the remote start but that's about all I use it for. I would "share" a lot more addresses from Google Maps but I always get the "not a valid address" error. So I end up having to search from within me and it's just tolerable at best. Candidly, despite loving full screen Comand NAV, I end up using Android Auto and Google Maps for most real nav.
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Old 01-31-2019, 10:50 AM
  #160  
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Originally Posted by nycebo View Post
despite loving full screen Comand NAV, I end up using Android Auto and Google Maps for most real nav.
yep, same here exactly
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Old 01-31-2019, 10:27 PM
  #161  
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I just wish for my cars that it was my Wagon that the remote features worked instead of my Convertible. I got both the Convertible and the wagon not too far apart. I've got 4400 miles already on the Wagon and 1400 miles on the Convertible, thats in about 2 months. I do a lot of driving in the wagon and definitely could use the remote features with this app much more in that car, but as fate would have it, it may never work in the wagon.
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Old 02-01-2019, 10:32 AM
  #162  
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It will work eventually. Mine is still hit and miss. It's clear that the Connect Me is a new product for 2019 cars and MB is clearly racing to get the product up to snuff. For my part, I am currently living in a house with very mediocre cellular service. Consequently, I think that the wagon is dropping in and out of service and screwing up the connection to the network. Then I'm betting that there is a mismatch between the new IP and your phone's knowledge of the old IP. The result is a failed connection.

However, since my car has been parked in the city the past couple days, the connection has been perfect...because it's always had signal.

What do you guys think?
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Old 02-01-2019, 10:50 AM
  #163  
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I'm sure how stable the connection is between app on a phone to the car has a tremendous effect on stability of service.
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Old 02-01-2019, 10:51 PM
  #164  
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That does not explain my situation, I've got two E450's. One works fine, the other Kaput. I've got a good signal. Wifi at home and everywhere around Venice the LTE is good.
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Old 02-02-2019, 01:04 PM
  #165  
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Originally Posted by 2012 merc amg View Post
That does not explain my situation, I've got two E450's. One works fine, the other Kaput. I've got a good signal. Wifi at home and everywhere around Venice the LTE is good.
That's telling me that it's more likely a hardware issue and not software. By the way, both my wife's and my ME connect work perfectly on our car. That's two separate fobs and ME connect apps.

In your case, one car works and the other doesn't....so how can it be a software issue?
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Old 02-02-2019, 10:04 PM
  #166  
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But it did work originally on the wagon up until a month ago. I think it's something to do with the individual car registered to the IP at the Mercedes Server, when they made changes to the app they lost a certain number of cars. Proof to this theory is Rods car, when they worked hard enough in Germany to finally find the car and register it the app started working. I'm just giving it time at this point as they stopped getting back to me about 3 weeks ago and it's like shoveling S against the wall with them. Other than this problem with the wagon, I'm thrilled with both cars, especially my S450 Cabriolet, it drives like a S class car. Once I get rid of the Run flat tires for Michelin Super Sports the car will be even better although the Michelin Primacy Run Flats don't really bother me all that much, I'll just drive it till they are somewhat worn out.
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Old 02-02-2019, 11:00 PM
  #167  
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By the way, we both updated our apps with the new software with no problems. What are the odds that ours work perfectly, even with updates and those with on and off problems continue to have them? Out of curiosity, do you have the android or Iphone app?

Have you tried the app on a different phone?

Last edited by rustybear3; 02-02-2019 at 11:03 PM.
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Old 02-03-2019, 03:57 AM
  #168  
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I use a iPhone 6 Plus. I’ve tried the app with my iMac computer and can remote start the Cabriolet but not the wagon with that too. What makes my case strange is that I can get all the data from both cars but just can’t do anything remote with the wagon such as send directions or unlock doors or remote start. Even the send to Benz function works fine with the cabriolet.
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Old 02-06-2019, 02:11 PM
  #169  
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There is an update for Mercedes Me (not Me Connect) which specifically says Bug fixes and performance improvements as we work to resolve the recent Remote Start outages. I'm letting it update with the hope it doesn't break the connection to our E400. This won't have any benefit for Me Connect. Perhaps that update is yet to come?
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Old 02-06-2019, 02:17 PM
  #170  
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For the first time these last few days, my ME connect won't send the address to my car....everything else works fine though. A server problem?
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Old 02-06-2019, 02:20 PM
  #171  
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I think it's just your week on the rotation basis for some aspect of the poorly executed app to have some malfunction. MBUSA seems to spread love sporadically.
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Old 02-06-2019, 02:52 PM
  #172  
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Originally Posted by rbrylaw View Post
I think it's just your week on the rotation basis for some aspect of the poorly executed app to have some malfunction. MBUSA seems to spread love sporadically.
Maybe...we'll see if it clears up. By the way, I'd like to try my ME app online (Macbook Pro), but it appears to want me to add my vin number and vehicle all over again. Is there a link or page that I can just log on?
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Old 02-06-2019, 02:56 PM
  #173  
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Have you never used the laptop/computer app before? If I remember correctly, all I had to do was sign in with my user name and password and it knew my car, but I haven't been on the Me Connect desktop version in a while.
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Old 02-06-2019, 03:20 PM
  #174  
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I finally got on, but claims it doesn't have my vin number on file, even though I entered it. Doesn't really matter. About the only thing you can do is download manuals. Can't send address or do any of the functions of ME connect. Seems it's strictly an app based system.
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Old 02-06-2019, 03:28 PM
  #175  
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Correct. It's informational, not active in terms of doing things like we can on the app. You can turn services on or off via the desktop interface.
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