Go Back  MBWorld.org Forums > Mercedes-Benz Sedans > E-Class (W213)
Mercedes Me Connect - General User Questions and Tips Thread >

Mercedes Me Connect - General User Questions and Tips Thread

Notices
E-Class (W213) 2016 -

Mercedes Me Connect - General User Questions and Tips Thread

 
Old 02-12-2019, 05:12 PM
  #201  
MBWorld Fanatic!
 
2012 merc amg's Avatar
 
Join Date: Jul 2013
Location: Venice Florida
Posts: 2,630
Liked 146 Times in 131 Posts
2019 E450 Cabriolet and 2019 E450 Wagon.
To reset the car you hold down all 3 button on the ceiling buttons including the sos and hold 10 seconds with the key on. Not sure if thatís a good idea though as now my apps are forever loading and not loading. Didnít work before anyhow. They told me to do this at me connect.
2012 merc amg is offline  
Old 02-12-2019, 11:30 PM
  #202  
Junior Member
 
Join Date: Dec 2018
Location: DFW
Posts: 27
Liked 5 Times in 3 Posts
E53 AMG
I am on Android. Deleted MB Connected (USA) app, rebooted phone, reinstalled. But still dont see "Send Address" or "SmartHome" options in the settings page.
I dont care about sending address since I only use Waze, but Smarthome would be nice.
I do know that Smarthome is active service as I logged in to the website and checked.
chasesunny is offline  
Old 02-13-2019, 04:47 AM
  #203  
Senior Member
 
stephos's Avatar
 
Join Date: Nov 2018
Location: UK
Posts: 492
Liked 46 Times in 45 Posts
MY19 E450 4MATIC Coupť
Originally Posted by nycebo View Post
Does anyone on Android have this "bluetooth direct to vehicle" setting?
I don't...
stephos is offline  
Old 02-13-2019, 08:53 AM
  #204  
MBWorld Fanatic!
 
Egonvdv's Avatar
 
Join Date: Apr 2008
Location: A Dutchy Living in Marseille, France
Posts: 1,231
Liked 106 Times in 86 Posts
W213 200CDI -Fascination
Originally Posted by rustybear3 View Post
Go to Control setting, access your apps via the Globe icon, let them load, hit settings line down below and then you'll see reset apps.
of course this did not fix itÖ.. :-(
Egonvdv is offline  
Old 02-13-2019, 09:39 AM
  #205  
MBWorld Fanatic!
 
rustybear3's Avatar
 
Join Date: Jul 2018
Location: Greater Cleveland area
Posts: 1,088
Liked 90 Times in 81 Posts
2019 Dune Silver Metallic E-450 Mercedes Cabriolet
Originally Posted by nycebo View Post
Does anyone on Android have this "bluetooth direct to vehicle" setting?
Originally Posted by chasesunny View Post
I am on Android. Deleted MB Connected (USA) app, rebooted phone, reinstalled. But still dont see "Send Address" or "SmartHome" options in the settings page.
I dont care about sending address since I only use Waze, but Smarthome would be nice.
I do know that Smarthome is active service as I logged in to the website and checked.
Apparently, android doesn't have it. The setting on I-Phone looks like this:

rustybear3 is online now  
Old 02-13-2019, 11:02 AM
  #206  
MBWorld Fanatic!
 
Egonvdv's Avatar
 
Join Date: Apr 2008
Location: A Dutchy Living in Marseille, France
Posts: 1,231
Liked 106 Times in 86 Posts
W213 200CDI -Fascination
it's not the same app as i have. seems the EU & USA one (still) differ
we do not have the Bluetooth option, nor suggested destinations
Egonvdv is offline  
Old 02-13-2019, 11:06 AM
  #207  
MBWorld Fanatic!
 
Egonvdv's Avatar
 
Join Date: Apr 2008
Location: A Dutchy Living in Marseille, France
Posts: 1,231
Liked 106 Times in 86 Posts
W213 200CDI -Fascination
Well i finally had some spare time …

Sent to '[email protected]'

***
Good day

I've had my car for 1.5 years now I must say I am very underwhelmed by the "connected" side of it.
Both the Mercedes me website & the phone app have too many problems.

I also find that, when I send emails to Mercedes regarding issues I have, they reply very quick at first...
but when the problem does not get solved, and Mercedes no longer knows what to do, they stop replying altogether!

Here below is a list of things that are not working or not working properly.
(Please note that I'm not the only customer who experiences these issues, so they can not be classified as "isolated cases")

1- the Mercedes me website is very slow

2 - the app sometimes shows doors or windows are open when they are not.

3 - the app sends messages that doors are open when they are closed.
(this happens when you open the car & then lock again without driving it)

4 - on the mercedes me website there's info about services that do not (yet) exist.
example: alexa & google voice control are explained, and the service is there to activate, yet it is not yet available in France/Europe -
this is confusing.

5 - predictive navigation is explained on the website and one can activate the service, yet it does not (yet) exist / work
( after a long discussion : ref CMS zzzzzzzzzz, they simple stopped replying...)

6 - the POI app in the car has become useless, because it's no longer possible to send addresses there from the mercedes website.
The service was deleted from the site, yet it is still mentioned & explained.
(i had a long discussion under ref CMS xxxxx- but they stopped answering, presumably because they couldn't figure it out)

7- when sending an address directly from the phone app to the car's gps, it very often does not arrive at all

(please note no 6 & 7 are 2 different methods of sending addresses!)

8- TuneIn can not play a lot of radio stations (which CAN be played directly on the TuneIn website or TuneIn app on phone)

9 - automatic downloads in car not working. It did it once (in 1.5 years) and then got stuck for weeks, so in the end had to do it manually


I'm just glad that your cars are not built like your website/app, cos it feels like the "connected" thing is just a BETA version thrown in for free!

Also the fact that you just stop replying to me when you can't find a solution, is quite scandalous to be honest...

I shall be pleased to hear ASAP

Regards
Egon

***

So all will be solved soon…………………………………………………………………………….. lol
Egonvdv is offline  
The following 2 users liked this post by Egonvdv:
Haag (02-13-2019), ua549 (02-13-2019)
Old 02-13-2019, 12:41 PM
  #208  
MBWorld Fanatic!
Thread Starter
 
rbrylaw's Avatar
 
Join Date: Aug 2004
Location: Tampa, FL
Posts: 3,325
Liked 268 Times in 223 Posts
2019 E450 4Matic & 2018 E400 4Matic
That is a great letter Egon!! Please update us if you ever get a response. Most of us truly love our cars and likely will continue to drive Benz's as there's just not much else like one. But we will likely be stuck with less than stellar connected services as it's simply not their forte. It has never been their forte and has always appeared to be an afterthought service at best, programmed by some dude in some basement in some unnamed city in Germany.

My brother pokes fun at me all the time. He has a Kia with the Kia App, which never suffers the issues MB Apps do. I let him poke, because I know I've the better car in my Mercedes!

Last edited by rbrylaw; 02-13-2019 at 12:45 PM.
rbrylaw is offline  
Old 02-13-2019, 12:55 PM
  #209  
Member
 
Join Date: Oct 2018
Location: UK
Posts: 151
Liked 17 Times in 15 Posts
E Class Estate S213
Originally Posted by Egonvdv View Post
it's not the same app as i have. seems the EU & USA one (still) differ
we do not have the Bluetooth option, nor suggested destinations
Egon -
It is is not necessarily EU/US because the iPhone image shown is identical to mine and I am in the UK.

Does seem really strange why some have more issues than others.
JDPEClassUK is offline  
Old 02-13-2019, 01:14 PM
  #210  
MBWorld Fanatic!
 
Egonvdv's Avatar
 
Join Date: Apr 2008
Location: A Dutchy Living in Marseille, France
Posts: 1,231
Liked 106 Times in 86 Posts
W213 200CDI -Fascination
do you guys ( rustybear3 JDPEClassUK ) have the 2019 model
and if so do you have an app dedicated to that special model ?
Egonvdv is offline  
Old 02-13-2019, 01:29 PM
  #211  
Member
 
Join Date: Oct 2018
Location: UK
Posts: 151
Liked 17 Times in 15 Posts
E Class Estate S213
[QUOTE=Egonvdv;7680664]do you guys ( rustybear3 JDPEClassUK ) have the 2019 model
and if so do you have an app dedicated to that special model ?

Mine is a MY 2019 with Command Online, but I just downloaded the App from the App Store and use the Mercedes Me Portal online!
JDPEClassUK is offline  
Old 02-13-2019, 01:38 PM
  #212  
MBWorld Fanatic!
 
Egonvdv's Avatar
 
Join Date: Apr 2008
Location: A Dutchy Living in Marseille, France
Posts: 1,231
Liked 106 Times in 86 Posts
W213 200CDI -Fascination
the app version is 2.12.2
I deleted it
reboot phone
reinstalled (though download is from iTunes france)
chose uk as residence this time (rather than France)
but no change

I guess the app adapts itself to the functions that the particular car has...

but that means I should have "suggested destinations" (as this feature can be (and is) activated on my Mercedes me website)
Egonvdv is offline  
Old 02-13-2019, 01:50 PM
  #213  
MBWorld Fanatic!
 
2012 merc amg's Avatar
 
Join Date: Jul 2013
Location: Venice Florida
Posts: 2,630
Liked 146 Times in 131 Posts
2019 E450 Cabriolet and 2019 E450 Wagon.
Does anyone notice the app wonít open a lot of the time? They had told me when calling to try resetting the module in my wagon. Now everything wonít load to reactivate the car. What a disaster this whole app is. In reading the reviews in the Apple App Store most seem to agree.
2012 merc amg is offline  
Old 02-13-2019, 02:16 PM
  #214  
MBWorld Fanatic!
Thread Starter
 
rbrylaw's Avatar
 
Join Date: Aug 2004
Location: Tampa, FL
Posts: 3,325
Liked 268 Times in 223 Posts
2019 E450 4Matic & 2018 E400 4Matic
In the iOS App Store, there's yet another Mercedes Me update today. v.2.4.7. Am reluctantly letting it update.
rbrylaw is offline  
Old 02-13-2019, 03:43 PM
  #215  
MBWorld Fanatic!
 
rustybear3's Avatar
 
Join Date: Jul 2018
Location: Greater Cleveland area
Posts: 1,088
Liked 90 Times in 81 Posts
2019 Dune Silver Metallic E-450 Mercedes Cabriolet
Originally Posted by Egonvdv View Post
do you guys ( rustybear3 JDPEClassUK ) have the 2019 model
and if so do you have an app dedicated to that special model ?
Yes, I have the 2019 E-450 CAB .

It does say on it's website "To become a Mercedes me connect user, you should own a model year 2019 or newer Mercedes-Benz vehicle."
"Note: Select 2018 GLE and 2018 C-Class vehicles are also equipped with Mercedes me connect services."

So it sounds as if the app is specifically tailored to the newer 2019 and above vehicles. Some of these features may not show up in the app if used on older models .
rustybear3 is online now  
Old 02-13-2019, 03:46 PM
  #216  
MBWorld Fanatic!
 
rustybear3's Avatar
 
Join Date: Jul 2018
Location: Greater Cleveland area
Posts: 1,088
Liked 90 Times in 81 Posts
2019 Dune Silver Metallic E-450 Mercedes Cabriolet
Originally Posted by rbrylaw View Post
In the iOS App Store, there's yet another Mercedes Me update today. v.2.4.7. Am reluctantly letting it update.
Now that I've got everything working back to normal, I'm not. Unless it has the auto pilot feature, I'm done updating
rustybear3 is online now  
Old 02-13-2019, 04:39 PM
  #217  
MBWorld Fanatic!
 
Egonvdv's Avatar
 
Join Date: Apr 2008
Location: A Dutchy Living in Marseille, France
Posts: 1,231
Liked 106 Times in 86 Posts
W213 200CDI -Fascination
I think this is specific to the us, cos here in Europe there's only one app for all cars it seems
Egonvdv is offline  
Old 02-13-2019, 05:21 PM
  #218  
MBWorld Fanatic!
Thread Starter
 
rbrylaw's Avatar
 
Join Date: Aug 2004
Location: Tampa, FL
Posts: 3,325
Liked 268 Times in 223 Posts
2019 E450 4Matic & 2018 E400 4Matic
Originally Posted by rustybear3 View Post
Now that I've got everything working back to normal, I'm not. Unless it has the auto pilot feature, I'm done updating
This was the Mercedes Me App, not the Me Connect App. I have and use both apps since we have the 2018 E400 and and 2019 E450.
rbrylaw is offline  
Old 02-13-2019, 07:03 PM
  #219  
MBWorld Fanatic!
 
rustybear3's Avatar
 
Join Date: Jul 2018
Location: Greater Cleveland area
Posts: 1,088
Liked 90 Times in 81 Posts
2019 Dune Silver Metallic E-450 Mercedes Cabriolet
Originally Posted by rbrylaw View Post
This was the Mercedes Me App, not the Me Connect App. I have and use both apps since we have the 2018 E400 and and 2019 E450.
I have the Mercedes ME app also, but it is rather worthless...it just gives "my dealers", "owners manuals" and a connect button that takes me to the Mercedes ME connect app. It also gives me a roadside assistance button and a schedule service.

Does it show different functions for the 2018 E400 model? Is the Mercedes ME for older cars?

Originally Posted by Egonvdv View Post
I think this is specific to the us, cos here in Europe there's only one app for all cars it seems
Do you have the Mercedes ME or the Mercedes ME connect app?

Last edited by rustybear3; 02-13-2019 at 07:09 PM.
rustybear3 is online now  
Old 02-13-2019, 07:15 PM
  #220  
MBWorld Fanatic!
Thread Starter
 
rbrylaw's Avatar
 
Join Date: Aug 2004
Location: Tampa, FL
Posts: 3,325
Liked 268 Times in 223 Posts
2019 E450 4Matic & 2018 E400 4Matic
Originally Posted by rustybear3 View Post
I have the Mercedes ME app also, but it is rather worthless...it just gives "my dealers", "owners manuals" and a connect button that takes me to the Mercedes ME connect app. It also gives me a roadside assistance button and a schedule service.

Does it show different functions for the 2018 E400 model? Is the Mercedes ME for older cars?
Yes, Mercedes Me, is the Me Connect app for pre-2019 cars. You can send addresses via Send2Benz. Lock/Unlock and start the car. It doesn't offer as much information as Me Connect.
rbrylaw is offline  
Old 02-14-2019, 06:07 PM
  #221  
Member
 
Join Date: Oct 2018
Location: UK
Posts: 151
Liked 17 Times in 15 Posts
E Class Estate S213
Originally Posted by rbrylaw View Post
Yes, Mercedes Me, is the Me Connect app for pre-2019 cars. You can send addresses via Send2Benz. Lock/Unlock and start the car. It doesn't offer as much information as Me Connect.
Confusion reigns because in UK the latest app (for all cars inc 2019) is just called Mercedes Me. This has all the functions you seem to have in the US with Mercedes Me Connect. I think the naming convention depends very much on the region of the App Store.

I remember someone saying they could only get the parking app by logging into a Europe based App Store and downloading from Daimler site!
JDPEClassUK is offline  
Old 02-14-2019, 06:29 PM
  #222  
Newbie
 
Wilturner's Avatar
 
Join Date: Feb 2019
Location: Richmond VA
Posts: 4
Likes: 0
Liked 0 Times in 0 Posts
CLA250
I don't know if you ever got the answer but the S-Cab is the only Cab that the"kick" will close the trunk as well as open.
Wilturner is offline  
Old 02-14-2019, 06:33 PM
  #223  
MBWorld Fanatic!
 
2012 merc amg's Avatar
 
Join Date: Jul 2013
Location: Venice Florida
Posts: 2,630
Liked 146 Times in 131 Posts
2019 E450 Cabriolet and 2019 E450 Wagon.
I wish that work loading the euro app in the USA and then having the remote parking pilot. Iím still trying to get the USA app to work on my wagon. Works on my cabriolet ok. On todayís call with mb Iím gonna try and make a deal with them substitute the wagon for the cabriolet and make the cabriolet the non working car. Lol. Every time I call they have me try something different that never works. Going on 6 weeks now app not working with the wagon and thatís the car this app would be really useful having it work.
2012 merc amg is offline  
Old 02-14-2019, 06:46 PM
  #224  
MBWorld Fanatic!
 
ua549's Avatar
 
Join Date: Nov 2014
Location: Clearwater, Florida
Posts: 2,136
Liked 228 Times in 197 Posts
.
The EU app (which I have) will never work on a US model vehicle because of the mbrace registration is for a US vehicle. When one tries to use it an error message will be issued by the app. I got the app for traveling in the EU, but it does not work there either because the rental vehicle is not registered to my account.
ua549 is offline  
Old 02-15-2019, 10:45 AM
  #225  
Senior Member
 
stephos's Avatar
 
Join Date: Nov 2018
Location: UK
Posts: 492
Liked 46 Times in 45 Posts
MY19 E450 4MATIC Coupť
Originally Posted by JDPEClassUK View Post
Confusion reigns because in UK the latest app (for all cars inc 2019) is just called Mercedes Me.
I remember the day when I brought my new car home and wanted to install the app on my phone. After everything I had read on this forum, I knew that I would be looking for Mercedes Me Connect, not Mercedes Me.

Imagine my horror when I couldn't even find it on the Play Store - I did not want to be installing the wrong app. It took a call to Mercedes Me support to assure me that in the UK, the app we have/use is just called Mercedes Me.

Overall I'm happy with the app and it's never given me any problems (hopefully doesn't start now). Do I wish it could do more? Absolutely! But, it's a hell of a lot better than the BMW app I was used to.
stephos is offline  

Thread Tools
Search this Thread
Rate This Thread
Rate This Thread:

Quick Reply: Mercedes Me Connect - General User Questions and Tips Thread


Contact Us - About Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

© 2019 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: