Mercedes Me Connect - General User Questions and Tips Thread
MBWorld Fanatic!
Joined: Jul 2013
Posts: 4,830
Likes: 772
From: Venice Florida
2018 S560
To reset the car you hold down all 3 button on the ceiling buttons including the sos and hold 10 seconds with the key on. Not sure if that’s a good idea though as now my apps are forever loading and not loading. Didn’t work before anyhow. They told me to do this at me connect.
Junior Member
Joined: Dec 2018
Posts: 32
Likes: 8
From: DFW
E53 AMG
I am on Android. Deleted MB Connected (USA) app, rebooted phone, reinstalled. But still dont see "Send Address" or "SmartHome" options in the settings page.
I dont care about sending address since I only use Waze, but Smarthome would be nice.
I do know that Smarthome is active service as I logged in to the website and checked.
I dont care about sending address since I only use Waze, but Smarthome would be nice.
I do know that Smarthome is active service as I logged in to the website and checked.
MBWorld Fanatic!
Joined: Apr 2008
Posts: 2,144
Likes: 326
From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
MBWorld Fanatic!
Joined: Jul 2018
Posts: 1,258
Likes: 151
From: Greater Cleveland area
2019 Dune Silver Metallic E-450 Mercedes Cabriolet NEW Mercedes 2020 GLC300 graphite gray SUV
I am on Android. Deleted MB Connected (USA) app, rebooted phone, reinstalled. But still dont see "Send Address" or "SmartHome" options in the settings page.
I dont care about sending address since I only use Waze, but Smarthome would be nice.
I do know that Smarthome is active service as I logged in to the website and checked.
I dont care about sending address since I only use Waze, but Smarthome would be nice.
I do know that Smarthome is active service as I logged in to the website and checked.
MBWorld Fanatic!
Joined: Apr 2008
Posts: 2,144
Likes: 326
From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
Well i finally had some spare time …
Sent to 'mercedes_me_connect@cac.mercedes-benz.com'
***
Good day
I've had my car for 1.5 years now I must say I am very underwhelmed by the "connected" side of it.
Both the Mercedes me website & the phone app have too many problems.
I also find that, when I send emails to Mercedes regarding issues I have, they reply very quick at first...
but when the problem does not get solved, and Mercedes no longer knows what to do, they stop replying altogether!
Here below is a list of things that are not working or not working properly.
(Please note that I'm not the only customer who experiences these issues, so they can not be classified as "isolated cases")
1- the Mercedes me website is very slow
2 - the app sometimes shows doors or windows are open when they are not.
3 - the app sends messages that doors are open when they are closed.
(this happens when you open the car & then lock again without driving it)
4 - on the mercedes me website there's info about services that do not (yet) exist.
example: alexa & google voice control are explained, and the service is there to activate, yet it is not yet available in France/Europe -
this is confusing.
5 - predictive navigation is explained on the website and one can activate the service, yet it does not (yet) exist / work
( after a long discussion : ref CMS zzzzzzzzzz, they simple stopped replying...)
6 - the POI app in the car has become useless, because it's no longer possible to send addresses there from the mercedes website.
The service was deleted from the site, yet it is still mentioned & explained.
(i had a long discussion under ref CMS xxxxx- but they stopped answering, presumably because they couldn't figure it out)
7- when sending an address directly from the phone app to the car's gps, it very often does not arrive at all
(please note no 6 & 7 are 2 different methods of sending addresses!)
8- TuneIn can not play a lot of radio stations (which CAN be played directly on the TuneIn website or TuneIn app on phone)
9 - automatic downloads in car not working. It did it once (in 1.5 years) and then got stuck for weeks, so in the end had to do it manually
I'm just glad that your cars are not built like your website/app, cos it feels like the "connected" thing is just a BETA version thrown in for free!
Also the fact that you just stop replying to me when you can't find a solution, is quite scandalous to be honest...
I shall be pleased to hear ASAP
Regards
Egon
***
So all will be solved soon…………………………………………………………………………….. lol
Sent to 'mercedes_me_connect@cac.mercedes-benz.com'
***
Good day
I've had my car for 1.5 years now I must say I am very underwhelmed by the "connected" side of it.
Both the Mercedes me website & the phone app have too many problems.
I also find that, when I send emails to Mercedes regarding issues I have, they reply very quick at first...
but when the problem does not get solved, and Mercedes no longer knows what to do, they stop replying altogether!
Here below is a list of things that are not working or not working properly.
(Please note that I'm not the only customer who experiences these issues, so they can not be classified as "isolated cases")
1- the Mercedes me website is very slow
2 - the app sometimes shows doors or windows are open when they are not.
3 - the app sends messages that doors are open when they are closed.
(this happens when you open the car & then lock again without driving it)
4 - on the mercedes me website there's info about services that do not (yet) exist.
example: alexa & google voice control are explained, and the service is there to activate, yet it is not yet available in France/Europe -
this is confusing.
5 - predictive navigation is explained on the website and one can activate the service, yet it does not (yet) exist / work
( after a long discussion : ref CMS zzzzzzzzzz, they simple stopped replying...)
6 - the POI app in the car has become useless, because it's no longer possible to send addresses there from the mercedes website.
The service was deleted from the site, yet it is still mentioned & explained.
(i had a long discussion under ref CMS xxxxx- but they stopped answering, presumably because they couldn't figure it out)
7- when sending an address directly from the phone app to the car's gps, it very often does not arrive at all
(please note no 6 & 7 are 2 different methods of sending addresses!)
8- TuneIn can not play a lot of radio stations (which CAN be played directly on the TuneIn website or TuneIn app on phone)
9 - automatic downloads in car not working. It did it once (in 1.5 years) and then got stuck for weeks, so in the end had to do it manually
I'm just glad that your cars are not built like your website/app, cos it feels like the "connected" thing is just a BETA version thrown in for free!
Also the fact that you just stop replying to me when you can't find a solution, is quite scandalous to be honest...
I shall be pleased to hear ASAP
Regards
Egon
***
So all will be solved soon…………………………………………………………………………….. lol
Thread Starter
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
That is a great letter Egon!! Please update us if you ever get a response. Most of us truly love our cars and likely will continue to drive Benz's as there's just not much else like one. But we will likely be stuck with less than stellar connected services as it's simply not their forte. It has never been their forte and has always appeared to be an afterthought service at best, programmed by some dude in some basement in some unnamed city in Germany.
My brother pokes fun at me all the time. He has a Kia with the Kia App, which never suffers the issues MB Apps do. I let him poke, because I know I've the better car in my Mercedes!
My brother pokes fun at me all the time. He has a Kia with the Kia App, which never suffers the issues MB Apps do. I let him poke, because I know I've the better car in my Mercedes!
Last edited by rbrylaw; Feb 13, 2019 at 12:45 PM.
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Senior Member
Joined: Oct 2018
Posts: 288
Likes: 45
From: UK
E Class Estate S213
It is is not necessarily EU/US because the iPhone image shown is identical to mine and I am in the UK.
Does seem really strange why some have more issues than others.
MBWorld Fanatic!
Joined: Apr 2008
Posts: 2,144
Likes: 326
From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
do you guys ( @rustybear3 @JDPEClassUK ) have the 2019 model
and if so do you have an app dedicated to that special model ?
and if so do you have an app dedicated to that special model ?
Senior Member
Joined: Oct 2018
Posts: 288
Likes: 45
From: UK
E Class Estate S213
[QUOTE=Egonvdv;7680664]do you guys ( @rustybear3 @JDPEClassUK ) have the 2019 model
and if so do you have an app dedicated to that special model ?
Mine is a MY 2019 with Command Online, but I just downloaded the App from the App Store and use the Mercedes Me Portal online!
and if so do you have an app dedicated to that special model ?
Mine is a MY 2019 with Command Online, but I just downloaded the App from the App Store and use the Mercedes Me Portal online!
MBWorld Fanatic!
Joined: Apr 2008
Posts: 2,144
Likes: 326
From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
the app version is 2.12.2
I deleted it
reboot phone
reinstalled (though download is from iTunes france)
chose uk as residence this time (rather than France)
but no change
I guess the app adapts itself to the functions that the particular car has...
but that means I should have "suggested destinations" (as this feature can be (and is) activated on my Mercedes me website)
I deleted it
reboot phone
reinstalled (though download is from iTunes france)
chose uk as residence this time (rather than France)
but no change
I guess the app adapts itself to the functions that the particular car has...
but that means I should have "suggested destinations" (as this feature can be (and is) activated on my Mercedes me website)
MBWorld Fanatic!
Joined: Jul 2013
Posts: 4,830
Likes: 772
From: Venice Florida
2018 S560
Does anyone notice the app won’t open a lot of the time? They had told me when calling to try resetting the module in my wagon. Now everything won’t load to reactivate the car. What a disaster this whole app is. In reading the reviews in the Apple App Store most seem to agree.
MBWorld Fanatic!
Joined: Jul 2018
Posts: 1,258
Likes: 151
From: Greater Cleveland area
2019 Dune Silver Metallic E-450 Mercedes Cabriolet NEW Mercedes 2020 GLC300 graphite gray SUV
do you guys ( @rustybear3 @JDPEClassUK ) have the 2019 model
and if so do you have an app dedicated to that special model ?
and if so do you have an app dedicated to that special model ?
It does say on it's website "To become a Mercedes me connect user, you should own a model year 2019 or newer Mercedes-Benz vehicle."
"Note: Select 2018 GLE and 2018 C-Class vehicles are also equipped with Mercedes me connect services."
So it sounds as if the app is specifically tailored to the newer 2019 and above vehicles. Some of these features may not show up in the app if used on older models .
MBWorld Fanatic!
Joined: Jul 2018
Posts: 1,258
Likes: 151
From: Greater Cleveland area
2019 Dune Silver Metallic E-450 Mercedes Cabriolet NEW Mercedes 2020 GLC300 graphite gray SUV
Thread Starter
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
MBWorld Fanatic!
Joined: Jul 2018
Posts: 1,258
Likes: 151
From: Greater Cleveland area
2019 Dune Silver Metallic E-450 Mercedes Cabriolet NEW Mercedes 2020 GLC300 graphite gray SUV
Does it show different functions for the 2018 E400 model? Is the Mercedes ME for older cars?
Do you have the Mercedes ME or the Mercedes ME connect app?
Last edited by rustybear3; Feb 13, 2019 at 07:09 PM.
Thread Starter
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
I have the Mercedes ME app also, but it is rather worthless...it just gives "my dealers", "owners manuals" and a connect button that takes me to the Mercedes ME connect app. It also gives me a roadside assistance button and a schedule service.
Does it show different functions for the 2018 E400 model? Is the Mercedes ME for older cars?
Does it show different functions for the 2018 E400 model? Is the Mercedes ME for older cars?
Senior Member
Joined: Oct 2018
Posts: 288
Likes: 45
From: UK
E Class Estate S213
I remember someone saying they could only get the parking app by logging into a Europe based App Store and downloading from Daimler site!
MBWorld Fanatic!
Joined: Jul 2013
Posts: 4,830
Likes: 772
From: Venice Florida
2018 S560
I wish that work loading the euro app in the USA and then having the remote parking pilot. I’m still trying to get the USA app to work on my wagon. Works on my cabriolet ok. On today’s call with mb I’m gonna try and make a deal with them substitute the wagon for the cabriolet and make the cabriolet the non working car. Lol. Every time I call they have me try something different that never works. Going on 6 weeks now app not working with the wagon and that’s the car this app would be really useful having it work.
MBWorld Fanatic!
Joined: Nov 2014
Posts: 5,359
Likes: 1,097
.
The EU app (which I have) will never work on a US model vehicle because of the mbrace registration is for a US vehicle. When one tries to use it an error message will be issued by the app. I got the app for traveling in the EU, but it does not work there either because the rental vehicle is not registered to my account.
Super Member
Joined: Nov 2018
Posts: 579
Likes: 74
From: UK
MY19 E450 4MATIC Coupé
Imagine my horror when I couldn't even find it on the Play Store - I did not want to be installing the wrong app. It took a call to Mercedes Me support to assure me that in the UK, the app we have/use is just called Mercedes Me.
Overall I'm happy with the app and it's never given me any problems (hopefully doesn't start now). Do I wish it could do more? Absolutely! But, it's a hell of a lot better than the BMW app I was used to.
