Reliability
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
How many of you read Consumer Reports before making your buying decision? How many bothered to go and check out the Car of the Year beforehand?
No offense, but based on the majority of the signatures listing previously owned Mercedes I'm guessing that CR reliability and MT "Car of the Year" opinions did little to influence most on this forum, including myself. That doesn't necessarily make their opinions wrong, just irrelevant in this case. Call me a car snob, but I'm not buying a Genesis regardless of the awards it wins.
No offense, but based on the majority of the signatures listing previously owned Mercedes I'm guessing that CR reliability and MT "Car of the Year" opinions did little to influence most on this forum, including myself. That doesn't necessarily make their opinions wrong, just irrelevant in this case. Call me a car snob, but I'm not buying a Genesis regardless of the awards it wins.
Thread Starter
MBWorld Fanatic!
Joined: Nov 2009
Posts: 2,616
Likes: 160
From: Southeastern USA
2010 E350 Luxury Sedan, Engine 272 (V6)
Wow, really sorry you've had issues like this on both E cars. On the leather, it is fully covered under warranty, so if it is not wearing well, you have every right to expect and get the leather replaced. Just elevate the issue to the service manager. You should also expect they can resolve any rattles you have. And if your dealer won't accommodate you, go to a different dealer.
How many of you read Consumer Reports before making your buying decision? How many bothered to go and check out the Car of the Year beforehand?
No offense, but based on the majority of the signatures listing previously owned Mercedes I'm guessing that CR reliability and MT "Car of the Year" opinions did little to influence most on this forum, including myself. That doesn't necessarily make their opinions wrong, just irrelevant in this case. Call me a car snob, but I'm not buying a Genesis regardless of the awards it wins.
No offense, but based on the majority of the signatures listing previously owned Mercedes I'm guessing that CR reliability and MT "Car of the Year" opinions did little to influence most on this forum, including myself. That doesn't necessarily make their opinions wrong, just irrelevant in this case. Call me a car snob, but I'm not buying a Genesis regardless of the awards it wins.
I did read CR and several other publications and websites before purchasing my 2010 "E." In fact, I held back on an M-B for many years because of their low reliability. Then about 2007, they began to come up for the "E" Class. Also, got high test reviews and so forth. CR and others highly recommended the "E" Class. So I jumped in.
Mine has a build date of Nov 2009, but is a 2010 model. Have had 15 significant problems since purchase. Most covered by warranties (thank God), but a couple of NPF's that are not serious, but should not be there in a $55,000 plus luxury car (2010 MSRP).
Glad you acknowledge the "car snob" factor. That is one reason why I purchased and kept an M-B. Have had discussions with people that work for dealership and they agree, the badge has a lot to do with purchases. M-B is well aware of that and one reason why the big star is on so many grilles now.
However, based on current "E" interior and exterior appearance and reliability, I would probably go with a Genesis G80 if I had to replace my E350.
Super Member
Joined: Nov 2013
Posts: 746
Likes: 178
From: NorCal
2015 ML350+2025 E350
A different dealer is not always an option. In my area, it is a two to three hour drive to either of the two different dealers. Also, since car not purchased there and likely not to come back for service, would they really do more than another dealer would on what is obviously an issue that MBUSA would have to pay for?
Not sure which car of the year you are addressing as many publications and websites have them. COTY is often based more on performance than other factors which are more important to me.
I did read CR and several other publications and websites before purchasing my 2010 "E." In fact, I held back on an M-B for many years because of their low reliability. Then about 2007, they began to come up for the "E" Class. Also, got high test reviews and so forth. CR and others highly recommended the "E" Class. So I jumped in.
Mine has a build date of Nov 2009, but is a 2010 model. Have had 15 significant problems since purchase. Most covered by warranties (thank God), but a couple of NPF's that are not serious, but should not be there in a $55,000 plus luxury car (2010 MSRP).
Glad you acknowledge the "car snob" factor. That is one reason why I purchased and kept an M-B. Have had discussions with people that work for dealership and they agree, the badge has a lot to do with purchases. M-B is well aware of that and one reason why the big star is on so many grilles now.
However, based on current "E" interior and exterior appearance and reliability, I would probably go with a Genesis G80 if I had to replace my E350.
Not sure which car of the year you are addressing as many publications and websites have them. COTY is often based more on performance than other factors which are more important to me.
I did read CR and several other publications and websites before purchasing my 2010 "E." In fact, I held back on an M-B for many years because of their low reliability. Then about 2007, they began to come up for the "E" Class. Also, got high test reviews and so forth. CR and others highly recommended the "E" Class. So I jumped in.
Mine has a build date of Nov 2009, but is a 2010 model. Have had 15 significant problems since purchase. Most covered by warranties (thank God), but a couple of NPF's that are not serious, but should not be there in a $55,000 plus luxury car (2010 MSRP).
Glad you acknowledge the "car snob" factor. That is one reason why I purchased and kept an M-B. Have had discussions with people that work for dealership and they agree, the badge has a lot to do with purchases. M-B is well aware of that and one reason why the big star is on so many grilles now.
However, based on current "E" interior and exterior appearance and reliability, I would probably go with a Genesis G80 if I had to replace my E350.
). That trend is already changing with the march toward electric vehicles and the younger generations being more focused on car technology than car brands per se.
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
A different dealer is not always an option. In my area, it is a two to three hour drive to either of the two different dealers. Also, since car not purchased there and likely not to come back for service, would they really do more than another dealer would on what is obviously an issue that MBUSA would have to pay for?
Thread Starter
MBWorld Fanatic!
Joined: Nov 2009
Posts: 2,616
Likes: 160
From: Southeastern USA
2010 E350 Luxury Sedan, Engine 272 (V6)
Guess I wasn't clear. If dealer one doesn't want to do it and charge MBUSA, why would another dealer?
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
I think I understood your point, but some dealers and service people are just plain lazy and hope you'll go away. Keep the pressure up or go somewhere else is my suggestion. If need be, reach out to MBUSA and register a complaint.
MBWorld Fanatic!
Joined: Apr 2007
Posts: 1,489
Likes: 439
From: San Diego, CA
2024 EQE 500
It seems that the difference in reliability between manufacturers these days is relatively small. Dealership experiences are important. At the end of the day (since we are on a car forum) what you drive should put a smile on your face.
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Joined: Nov 2018
Posts: 579
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From: UK
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