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Internet in the Car finally working!

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Internet in the Car finally working!

 
Old 02-27-2019, 03:52 PM
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Internet in the Car finally working!

After a month with no Mercedes Me and 4 months of no Internet in the Car, both Mercedes and Vodafone finally ‘talked’ to each other and realised a setting was wrong in their records and the Hermes module. That was reset remotely, all records updated and now everything works as it should. 😀.

It took daily emails to the Netherlands (where Mercedes Me technical team are based) and regular phone calls, but got there in the end.

Patience they say is a virtue!
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Old 02-27-2019, 05:20 PM
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Congrats my friend. You'll soon see what you were missing...which is to say not that much. But, in fairness, I do use remote start at least once a week.
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Old 02-27-2019, 05:25 PM
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Thank you - it was more a frustration that something that should work didn’t and no-one seemed to understand why.

i do some very long journey’s and my good lady has a none cellular iPad so the hotspot may come in useful. We get quite a fast 4G LTE in the UK.
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Old 02-27-2019, 10:04 PM
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Great, I went through something similar myself and finally just mine up and running a few days ago, I pretty much had to figure it out myself, tech support was of no use to me. They kept opening and closing case after case and saying they'd call back to check on things and never did. Whoever it is Benz is hiring to the the USA tech support should be fired.
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Old 02-28-2019, 03:31 AM
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and Huawei 5G is coming soon...
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Old 02-28-2019, 03:39 AM
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Originally Posted by guhvies View Post
and Huawei 5G is coming soon...
Ah yes. But the modules in current models will not support it. It will require a new updated Hermes Comms part which is not upgradeable according to MB
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Old 02-28-2019, 07:21 AM
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Originally Posted by JDPEClassUK View Post

Ah yes. But the modules in current models will not support it. It will require a new updated Hermes Comms part which is not upgradeable according to MB
Notwithstanding, a new phone to boot. They say to hold off on any new 5g phone purchases until the bugs are worked out in 2020.
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Old 03-01-2019, 02:34 PM
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Originally Posted by JDPEClassUK View Post
Thank you - it was more a frustration that something that should work didn’t and no-one seemed to understand why.

i do some very long journey’s and my good lady has a none cellular iPad so the hotspot may come in useful. We get quite a fast 4G LTE in the UK.
Do you have the new 2019 model? It would be interesting to know if they’ve upgraded the in car SIM to 4G.

Up until now, Mercedes has been putting 3G in the w213, which is rubbish. Best to use your 4G mobile as a hotspot as the Mercedes hot spot is slow as molasses...
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Old 03-01-2019, 03:40 PM
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Originally Posted by arnsbrae View Post
Do you have the new 2019 model? It would be interesting to know if they’ve upgraded the in car SIM to 4G.

Up until now, Mercedes has been putting 3G in the w213, which is rubbish. Best to use your 4G mobile as a hotspot as the Mercedes hot spot is slow as molasses...
It is a fast 4G Long Term Evolution (LTE) module and connection speeds are very good. Mine is a MY 2019 and I know they upgraded the Hermes module for this MY.

Problem using phone as hotspot is signal to phone is not as good (in my experience) inside car and of course can only be associated with one device at a time, whereas car hotspot can have multiple devices connected to it.
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Old 03-01-2019, 05:25 PM
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Originally Posted by arnsbrae View Post
Do you have the new 2019 model? It would be interesting to know if they’ve upgraded the in car SIM to 4G.

Up until now, Mercedes has been putting 3G in the w213, which is rubbish. Best to use your 4G mobile as a hotspot as the Mercedes hot spot is slow as molasses...
My MY18 car was delivered in 2017 with 4G LTE.
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Old 03-01-2019, 08:28 PM
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They switched over to 4g. LTE In 2018 so the 19s are 4G. My 2015 S550 was 3 g and very slow.
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Old 03-02-2019, 08:57 AM
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I have the 4G module and trialled it for a month on Vodafone.

Ehh, can anyone actually tell me what it does? I can't see why I would fork out €100+ per year for the connection when my phone can handle all data needs? I know it enables a hotspot and it worked for me but I can't see the benefit as it's just me and the missus, and she just picked up her new E Class coupe so 99% of the time I'm driving, it's me alone. I got the iPhone XR last weekend on a new Vodafone plan with a large data package so I can't see the need for a car plan.

Am I missing something? I have a FOMO going on here!
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Old 03-02-2019, 11:54 AM
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Not missing much IMO. If you have a family that makes use of I-pads, etc in the car I can see it ...outside of that, not so much.
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Old 03-02-2019, 01:41 PM
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Originally Posted by rustybear3 View Post
Not missing much IMO. If you have a family that makes use of I-pads, etc in the car I can see it ...outside of that, not so much.
I think that’s exactly it. We have non cellular iPads and the wi-do hot spot will be great
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Old 03-02-2019, 02:40 PM
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Originally Posted by rustybear3 View Post
Not missing much IMO. If you have a family that makes use of I-pads, etc in the car I can see it ...outside of that, not so much.
Thats what I figured and what I hoped!
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Old 03-02-2019, 07:12 PM
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Originally Posted by JDPEClassUK View Post
I think that’s exactly it. We have non cellular iPads and the wi-do hot spot will be great
Or, if you don't have unlimited data on your cell phone (like me) I can stream all the music I want via Apple Car play and never worry about using data on my phone.
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Old 03-02-2019, 09:41 PM
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I have unlimited data on my phone and didn't really need the data in the car so I cancelled the data tariff with ATT in my Wagon, that was when the mercedes me app stopped working for 2 months, I got back the 1 gig plan for $10.00 a month and the mercedes me app started working again. It's not suppose to be this way but it is. I mentioned it to mercedes me in a email I'd got from them about my case number when I was trying to get the app working, like usual never heard anything back from them so I guess for now I'll just keep this 10 dollar a month plan and not use much data so the mercedes me app keeps working as I like having that in the Wagon.
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Old 03-02-2019, 09:58 PM
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Originally Posted by 2012 merc amg View Post
I have unlimited data on my phone and didn't really need the data in the car so I cancelled the data tariff with ATT in my Wagon, that was when the mercedes me app stopped working for 2 months, I got back the 1 gig plan for $10.00 a month and the mercedes me app started working again. It's not suppose to be this way but it is. I mentioned it to mercedes me in a email I'd got from them about my case number when I was trying to get the app working, like usual never heard anything back from them so I guess for now I'll just keep this 10 dollar a month plan and not use much data so the mercedes me app keeps working as I like having that in the Wagon.
You're right. One thing has nothing to do with the other....or does it?
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