hshachter

All of a sudden my contacts cannot be loaded from cell phone. Was working fine until today. Cell is Pixel 2 running latest version of Android.

rbrylaw

Reboot your Pixel phone and it will likely load your contacts when it comes back up.

hshachter

Been there, done that, still no good. Doesn't show previous calls either. Also tried unpairing and repairing, but that did not work either.

rbrylaw

Then you should reach out to Google for assistance. Anytime my contacts haven't loaded from my iPhone Xs Max, a simple reboot solved it.

ua549

Do the other phone functions work through COMAND such as text notifications, voice phone calls (incoming & outgoing), ...

hshachter

It was my phone, not the MB. I found that Contact permissions were turned off in my Bluetooth settings for the Mercedes connection. How it got changed is a mystery, but once I allowed Contacts to be shared, they appeared in the phone app.

Egonvdv

Have same problem with my iPhone 8

contacts load (only) til the letter S

already:
deleted / reconnected phone
hard reboot comand
checked settings under Bluetooth profile

Any ideas / solutions?

Egonvdv

anyone have any tips?
I reconnected the phone several times.
sometimes I let the car find the phone, and sometimes the phone the car.
but each time the contacts get loaded till T (t before it was S...)

command is on latest versqion & so is my phone...

mikefamig

i had the same problem a while back and don't remember the exact procedure to fix it but it involved un-pairing the phone and then pairing it again.

Mike.

Egonvdv

i did that several times already , even with a 24hr wait period inbetween...

Egonvdv

My car is at the dealer ...again

they gave me a 1 year old E class as a loaner and this car does the same thing with my contacts

so i guess the problem is on the phone's end…?????

Egonvdv

seems indeed it's an iPhone issiue (ios 13)

i found this at our "neighbours" : https://www.bimmerfest.com/forums/sh...9#post13166459

JDPEClassUK

Try going to bluetooth menu in phone, find the car listed and then the ‘i’ next to it. Ensure the slider for contacts is green. Often this gets reset after phone software update.

Egonvdv

this is done...

CynCarvin32

Have you found a solution? I have the same issue with my 2018 GLC and just had the NTG software updated without success.

I am running ios 13.3 currently.

Egonvdv

it resolved itself. no idea how….
try to delete & reconnect:
delete both in car & under bluetooth in phone.
then do hard reboot of phone & comand,
then reconnect

mikefamig

I ended up taking the car to the dealer and they got it to work. I don't remember exactly what they did but what I do remember is that they un-paired the phone from the car after loading the contacts and then re-connected the phone and that worked.

Mike.

zibby43

I figured out a fix.

Go to Settings, Bluetooth, then click the “i” icon by proper MB connection listing.

Make sure “all contacts” is the only group with a check mark (no recents, no other groups).

Then go to the COMAND telephone settings. Go into contacts. De-select “sync contacts automatically.” Instead, do a manual sync from the COMAND.

All contacts should then sync. Afterward, you can re-select the automatic sync option on the COMAND.

Voila.

(Obviously you have to be in the car with a BT connection to complete these steps).