eCall System Recall
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Super Member
Joined: Nov 2013
Posts: 743
Likes: 175
From: NorCal
2015 ML350+2025 E350
eCall System Recall
Has anyone received notification from MB on this recall? Has anyone had the update to correct it?
(applies to USA cars only)
https://www.mbusa.com/en/recall
(applies to USA cars only)
https://www.mbusa.com/en/recall
Out Of Control!!
Joined: Nov 2018
Posts: 11,479
Likes: 5,359
From: San Francisco Bay Area
2019 C63CS
Recall just came out. Letters will go out later. Applies to pretty much all recent models. It's gonna be an OTA software update for 2019+ models.
https://static.nhtsa.gov/odi/rcl/202...1V058-3925.PDF
https://static.nhtsa.gov/odi/rcl/202...1V058-3925.PDF
Out Of Control!!
Joined: Nov 2018
Posts: 11,479
Likes: 5,359
From: San Francisco Bay Area
2019 C63CS
In Europe eCall is mandatory by law, so if it doesn't work properly it's gonna have to be safety recall. I'm not entirely sure about the legal situation of eCall in the USA, but that's where to start looking. If it's not considered a legally required safety item, then it'll likely just be a normal service campaign.
Junior Member
Joined: Sep 2020
Posts: 46
Likes: 29
From: Charlotte, NC
E450 4Matic Wagon '19, MDX '09, 9-5 Aero '03, 280ZX '79, BelAir '57, VF700S Sabre '84
I asked my dealer service manager about this recall when I dropped my car off couple of days ago. He told me they had to look this up and at the moment they have no instructions or fix available to implement. He thinks it will take some time before this gets rolled out.
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Super Member
Joined: Nov 2013
Posts: 743
Likes: 175
From: NorCal
2015 ML350+2025 E350
Had Service A today. Map upgrade (NA v. 19.0), but still no fix for eCall recall.
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Member
Joined: Mar 2018
Posts: 185
Likes: 51
From: Toronto area, Canada
2018 E400 Coupe C238
Interesting not to see the 238 model in the list.
Ya, nothing on the MB Canada or CA gov sites. Only 1 campaign about the rear camera and specific 238 is not listed on that either.
Ya, nothing on the MB Canada or CA gov sites. Only 1 campaign about the rear camera and specific 238 is not listed on that either.
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Joined: Feb 2021
Posts: 50
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From: Atlanta Metro
2019 E450 Wagon
Senior Member
Joined: Jan 2021
Posts: 330
Likes: 180
From: The Middle of the Fairway
2025 E450 All Terrain Wagon, Nautical Blue Metallic, Macchiato Beige/Black Interior
Letter from MB USA
I got a letter in the mail from MB USA this week about the recall.
It says, "...An Over-The-Air ("OTA") activation will be initiated to update the communication module software for the automatic emergency call system on the affected vehicles..."
If you call a dealer, the letter says, "...Please mention you are asking about the Over-The-Air ("OTA") update under NHTSA Recall # 21V058..."
The letter does not provide any dates as to when the OTA action will occur.
It says, "...An Over-The-Air ("OTA") activation will be initiated to update the communication module software for the automatic emergency call system on the affected vehicles..."
If you call a dealer, the letter says, "...Please mention you are asking about the Over-The-Air ("OTA") update under NHTSA Recall # 21V058..."
The letter does not provide any dates as to when the OTA action will occur.
Super Member
Joined: Aug 2007
Posts: 876
Likes: 81
From: Phoenix AZ & Cayucos CA
’27 AMG SL55(ordered), ‘23 EQS 580 SUV, ‘19 AMG E53 Cpe, ‘48 Willys Jeepster
We have our car in at the dealer right now to fix a non-functioning Apps system and an activated carbon recall and asked about the eCall recall. They still don't have anything on that from the high castle yet. I'm not surprised as they can't seem to get the connected apps to work since the original two year subscription timed out.
