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2019 SL450, 2019 E450 Luxury Trim Wagon, 2024 BMW I7 xDrive60
“Cloudy” exterior window trim………
In July of 2020, we bought a used, 2019 E450 Wagon from a BMW dealer. The story about finding that car is a bit amazing and I documented it here in the tread: "My E450 Wagon FAIRY TALE--I still can't believe it!"
Anyway, first thing, I took the car to MB Laguna Niguel, where I have been a loyal customer for DECADES. I had a service done, just so I could start fresh with the car. A couple of months later, I noticed that the bright trim around the windows was cloudy and would not clean up. I took it to Laguna Niguel and they treated me like my car had the plague! The Service Manager told me he could have his detail guys TRY and polish it. It would cost $500.00 and he would pay half. What a load of B.S.! The car had about 10,000 miles on it and was under the full factory warranty. As you might imagine, I was NOT happy with this guy.
Long story shorter, I just now took the wagon, with about 14,000 miles on it, to Fletcher Jones MB in Newport Beach. I had never taken the car there before, but it was due for the B1 service, and I was so pissed off at Laguna Niguel, I wasn’t going back there. I complained about the cloudy trim and WITHOUT ANOTHER WORD, they simply REPLACED all of the trim pieces, under warranty. Talk about customer service! I was blown away and am a confirmed Fletcher Jones customer from now on. THIS is how these things are supposed to be handled on a luxury vehicle.
MB obviously has a truly MASSIVE problem with window trim deteriorating WAY too quickly and I hope they have solved it. But all of you guys out there who have this issue, NEED to DEMAND that the trim be replaced. If your dealer gives you B.S., call MBUSA and open a case. If enough people scream, eventually they will do the right thing—at least, one would hope. Could be class action time if they don’t.
I just LOVE this wagon! Too bad MBUSA won’t allow US customers to have them like this anymore.
I had the deteriorating (looked like water spots) on my 2017 S 550. In my fourth year of warranty dealer replaced every piece of trim without question.
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