2024 EQE > E450 Saga
Thread Starter
Member
Joined: Jul 2007
Posts: 88
Likes: 41
2024 LEMON
More fun and games with Mercedes and Sedgwick...turns out their customer service and basic cognitive skills are every bit as solid as their defective cars.
Get this:
To proceed, my lienholder is asking for just basic documentation. They are asking for a basic letter noting the VIN, the "repurchase offer", and that the offer accounts for the current mileage (1,800).
Sedgwick refuses to produce this for me. All they will share is a SCREENSHOT of their offer. Which has no date, no VIN, nothing - literally just a screenshot of a spreadsheet.
So I try putting all of the details into an email and just asking them to confirm, in lieu of them putting it in writing. They reply with this gem, "The repurchase offer is not a purchase offer", and refuse to confirm anything in writing. They say to call. When you call, it's dead air - no voicemail, nothing.
I try again, directing it this time to the "BOM Escalation Manager" from MBUSA. They confirm the VIN, but then they reply with this gem: "Whatever your current miles are, it is not being calculated into the repurchase offer. " Which if course reads exactly as it says, that mileage is "not being calculated into the offer". Which my lienholder takes at face value...that they are not calculating mileage, so to them it is not a "true offer".
MBUSA ouright refuses to put any of this in writing. My lienholder refuses to proceed without them putting it in writing. So the customer gets screwed.
Get this:
To proceed, my lienholder is asking for just basic documentation. They are asking for a basic letter noting the VIN, the "repurchase offer", and that the offer accounts for the current mileage (1,800).
Sedgwick refuses to produce this for me. All they will share is a SCREENSHOT of their offer. Which has no date, no VIN, nothing - literally just a screenshot of a spreadsheet.
So I try putting all of the details into an email and just asking them to confirm, in lieu of them putting it in writing. They reply with this gem, "The repurchase offer is not a purchase offer", and refuse to confirm anything in writing. They say to call. When you call, it's dead air - no voicemail, nothing.
I try again, directing it this time to the "BOM Escalation Manager" from MBUSA. They confirm the VIN, but then they reply with this gem: "Whatever your current miles are, it is not being calculated into the repurchase offer. " Which if course reads exactly as it says, that mileage is "not being calculated into the offer". Which my lienholder takes at face value...that they are not calculating mileage, so to them it is not a "true offer".
MBUSA ouright refuses to put any of this in writing. My lienholder refuses to proceed without them putting it in writing. So the customer gets screwed.
MBWorld Fanatic!
Joined: Aug 2014
Posts: 1,909
Likes: 666
From: Tennessee
W214 E450
More fun and games with Mercedes and Sedgwick...turns out their customer service and basic cognitive skills are every bit as solid as their defective cars.
Get this:
To proceed, my lienholder is asking for just basic documentation. They are asking for a basic letter noting the VIN, the "repurchase offer", and that the offer accounts for the current mileage (1,800).
Sedgwick refuses to produce this for me. All they will share is a SCREENSHOT of their offer. Which has no date, no VIN, nothing - literally just a screenshot of a spreadsheet.
So I try putting all of the details into an email and just asking them to confirm, in lieu of them putting it in writing. They reply with this gem, "The repurchase offer is not a purchase offer", and refuse to confirm anything in writing. They say to call. When you call, it's dead air - no voicemail, nothing.
I try again, directing it this time to the "BOM Escalation Manager" from MBUSA. They confirm the VIN, but then they reply with this gem: "Whatever your current miles are, it is not being calculated into the repurchase offer. " Which if course reads exactly as it says, that mileage is "not being calculated into the offer". Which my lienholder takes at face value...that they are not calculating mileage, so to them it is not a "true offer".
MBUSA ouright refuses to put any of this in writing. My lienholder refuses to proceed without them putting it in writing. So the customer gets screwed.
Get this:
To proceed, my lienholder is asking for just basic documentation. They are asking for a basic letter noting the VIN, the "repurchase offer", and that the offer accounts for the current mileage (1,800).
Sedgwick refuses to produce this for me. All they will share is a SCREENSHOT of their offer. Which has no date, no VIN, nothing - literally just a screenshot of a spreadsheet.
So I try putting all of the details into an email and just asking them to confirm, in lieu of them putting it in writing. They reply with this gem, "The repurchase offer is not a purchase offer", and refuse to confirm anything in writing. They say to call. When you call, it's dead air - no voicemail, nothing.
I try again, directing it this time to the "BOM Escalation Manager" from MBUSA. They confirm the VIN, but then they reply with this gem: "Whatever your current miles are, it is not being calculated into the repurchase offer. " Which if course reads exactly as it says, that mileage is "not being calculated into the offer". Which my lienholder takes at face value...that they are not calculating mileage, so to them it is not a "true offer".
MBUSA ouright refuses to put any of this in writing. My lienholder refuses to proceed without them putting it in writing. So the customer gets screwed.
Thread Starter
Member
Joined: Jul 2007
Posts: 88
Likes: 41
2024 LEMON
With a repurchase, the customer (me) is not "paying off the car".
Sedgwick is "buying the car" from my lienholder. They send the check directly, and they require the title be sent to them directly.
My lienholder is fine with this but to proceed they need an "offer letter" from either MBUSA or Sedgwick to enable that transaction.
MBUSA sent a "settlement letter" with no amount.
Sedgwick sent a screenshot with some numbers, but with no VIN, no reference to the MBUSA settlement.
Sedgwick is "buying the car" from my lienholder. They send the check directly, and they require the title be sent to them directly.
My lienholder is fine with this but to proceed they need an "offer letter" from either MBUSA or Sedgwick to enable that transaction.
MBUSA sent a "settlement letter" with no amount.
Sedgwick sent a screenshot with some numbers, but with no VIN, no reference to the MBUSA settlement.
MBWorld Fanatic!
Joined: Aug 2014
Posts: 1,909
Likes: 666
From: Tennessee
W214 E450
With a repurchase, the customer (me) is not "paying off the car".
Sedgwick is "buying the car" from my lienholder. They send the check directly, and they require the title be sent to them directly.
My lienholder is fine with this but to proceed they need an "offer letter" from either MBUSA or Sedgwick to enable that transaction.
MBUSA sent a "settlement letter" with no amount.
Sedgwick sent a screenshot with some numbers, but with no VIN, no reference to the MBUSA settlement.
Sedgwick is "buying the car" from my lienholder. They send the check directly, and they require the title be sent to them directly.
My lienholder is fine with this but to proceed they need an "offer letter" from either MBUSA or Sedgwick to enable that transaction.
MBUSA sent a "settlement letter" with no amount.
Sedgwick sent a screenshot with some numbers, but with no VIN, no reference to the MBUSA settlement.
Whatever the case, it sounds like you got yourself a mess. Maybe it would be a good idea to seek legal counsel.
Thread Starter
Member
Joined: Jul 2007
Posts: 88
Likes: 41
2024 LEMON
Agreed that it should be irrelevant who's buying the car but they (Navy Fed) have very specific, sometimes strange, requirements for a lot of their products/services.
The main thing that doesn't make sense to me is that MBUSA is refusing to just write down what they've already said to me in calls/emails, so I can share that.
If they would just write it down, it's problem-solved.
The main thing that doesn't make sense to me is that MBUSA is refusing to just write down what they've already said to me in calls/emails, so I can share that.
If they would just write it down, it's problem-solved.
MBWorld Fanatic!
Joined: May 2018
Posts: 3,048
Likes: 905
From: Long Island, NY
2019 E 450, 2016 E350 4matic (retired), 2018 Ford Edge Sport, 2008 Porsche Boxster
Agreed that it should be irrelevant who's buying the car but they (Navy Fed) have very specific, sometimes strange, requirements for a lot of their products/services.
The main thing that doesn't make sense to me is that MBUSA is refusing to just write down what they've already said to me in calls/emails, so I can share that.
If they would just write it down, it's problem-solved.
The main thing that doesn't make sense to me is that MBUSA is refusing to just write down what they've already said to me in calls/emails, so I can share that.
If they would just write it down, it's problem-solved.
Navy Federal is owned a sum certain: the amount of the lien: If that sum is paid off, they by law Navy Federal must give you a clean certificate of title or a satisfaction of the lien so that you can get a clean title.
Navy Federal is not entitled to anything else other than the amount of the lien.
It cannot matter to Navy Federal who pays off the lien: It could be you, me or MB: it does not matter.
I fail to see why Navy Federal wants anything other the amount of the lien from MB.
It seems to me that this is all BS on Navy Federal's part - unless there is something else which you have failed to mention.
A lien is like a mortgage: you pay off the mortgage, the mortgagor is required to give you a satisfaction of the mortgage which you then record, which shows you now have title to your home without any encumbrance on it: you own your home free and clear.
This is simple: do not make it difficult or confusing.
Last edited by JTK44; Dec 23, 2024 at 02:53 PM.
