E-Class (W214) 2024 -

E/W214: Steering issue

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Old Jan 24, 2025 | 04:39 PM
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Steering issue

Hello, please see attached video in the link. It came today all of a sudden and the car is brand new, any idea? Sounds like the rewinding mechanism of the steering wheel is faulty. By the way, I am slowly moving forward while doing the video.

https://www.dropbox.com/scl/fi/a07mp1xoivauw77bpot30/VID_20250124_152343.mp4?rlkey=a2zjnbo26jryhg6smdy2 5cm66&st=pptz0has&dl=0

Last edited by SoundlesS; Jan 24, 2025 at 04:41 PM.
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Old Jan 24, 2025 | 07:34 PM
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Originally Posted by SoundlesS
Hello, please see attached video in the link. It came today all of a sudden and the car is brand new, any idea? Sounds like the rewinding mechanism of the steering wheel is faulty. By the way, I am slowly moving forward while doing the video.

https://www.dropbox.com/scl/fi/a07mp...=pptz0has&dl=0
Video is not working for some reason
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Old Jan 25, 2025 | 02:26 AM
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Hmm it should work, you have to press open in browser at the bottom of the page. Works on my friends iPhone at least.
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Old Jan 25, 2025 | 06:55 AM
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That sounds quite concerning. While I don’t have the expertise to answer your question, I encourage you to seek help from your service department. Please update us on what they discovered and how they resolved the issue. Good luck!
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Old Jan 25, 2025 | 11:24 AM
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Originally Posted by SoundlesS
Hello, please see attached video in the link. It came today all of a sudden and the car is brand new, any idea? Sounds like the rewinding mechanism of the steering wheel is faulty. By the way, I am slowly moving forward while doing the video.

https://www.dropbox.com/scl/fi/a07mp...=pptz0has&dl=0
it’s probably something wrong with the clock spring. It should be safe to drive, but definitely take it to the dealer so they can confirm the problem and replace it
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Old Jan 25, 2025 | 12:53 PM
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Originally Posted by SoundlesS
Hmm it should work, you have to press open in browser at the bottom of the page. Works on my friends iPhone at least.
Looks like the video is now working yes it does sound pretty bad, sorry to hear about this OP.
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