Software upgrade debacle
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Super Member
Joined: Dec 2004
Posts: 789
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From: Atlanta
06 E55 Black
Software upgrade debacle
I took the car in to fix a rattle and I was informed that a software upgrade was required I believe due to the current recall.
The factory installed head unit wouldn't take the software download so Germany said replace the head unit.
The head unit was replaced. The software download was delayed due to a final module not loading properly. That eventually worked.
In the course of finalizing everything the technician entered the wrong odometer reading. Odometer inputs are locked down and not permitted to be corrected by the technician and must be referred to Germany.
Germany is unable or refuses to fix the odometer reading and suggests a new head unit be ordered. Presumably they don't want to be on the hook for any odometer rollback issues.
Once the new head unit is installed the process will repeat. I haven't heard back on how long it'll take to get a new head unit in.
The factory installed head unit wouldn't take the software download so Germany said replace the head unit.
The head unit was replaced. The software download was delayed due to a final module not loading properly. That eventually worked.
In the course of finalizing everything the technician entered the wrong odometer reading. Odometer inputs are locked down and not permitted to be corrected by the technician and must be referred to Germany.
Germany is unable or refuses to fix the odometer reading and suggests a new head unit be ordered. Presumably they don't want to be on the hook for any odometer rollback issues.
Once the new head unit is installed the process will repeat. I haven't heard back on how long it'll take to get a new head unit in.
Last edited by regor60; Today at 11:47 AM.
MBWorld God!
Joined: Dec 2019
Posts: 33,113
Likes: 6,559
I took the car in to fix a rattle and I was informed that a software upgrade was required I believe due to the current recall.
The factory installed head unit wouldn't take the software download so Germany said replace the head unit.
The head unit was replaced. The software download was delayed due to a final module not loading properly. That eventually worked.
In the course of finalizing everything the technician entered the wrong odometer reading. Odometer inputs are locked down and not permitted to be corrected by the technician and must be referred to Germany.
Germany is unable or refuses to fix the odometer reading and suggests a new head unit be ordered. Presumably they don't want to be on the hook for any odometer rollback issues.
Once the new head unit is installed the process will repeat. I haven't heard back on how long it'll take to get a new head unit in.
The factory installed head unit wouldn't take the software download so Germany said replace the head unit.
The head unit was replaced. The software download was delayed due to a final module not loading properly. That eventually worked.
In the course of finalizing everything the technician entered the wrong odometer reading. Odometer inputs are locked down and not permitted to be corrected by the technician and must be referred to Germany.
Germany is unable or refuses to fix the odometer reading and suggests a new head unit be ordered. Presumably they don't want to be on the hook for any odometer rollback issues.
Once the new head unit is installed the process will repeat. I haven't heard back on how long it'll take to get a new head unit in.
How did they mess up the odometer, imagine them doing a bank transfer and entering an additional digit, don't they verify before pressing ok?
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