Update on Tesla access
Thread Starter
Senior Member
Joined: Mar 2024
Posts: 349
Likes: 138
From: California
2024 EQE Sedan
Update on Tesla access
I just got off the phone with my local dealer and the national customer support so have an update on the situation with the Tesla access:
1. The adaptors are available now as special order parts from the parts department of dealerships.
2. The service advisors in the dealerships have limited information about the rollout, and referred me to the Sales department as the Sales staff have more and more current information about the rollout.
3. The rollout of support is ongoing and they hope to be done by the end of February. (They accidentally transferred me to the national customer support instead of sales, which was able to fill in some additional details.)
4. When they are ready for your vehicle, an email will be sent and a notification posted in the vehicle head unit. That notification should indicate what steps need to be take to gain access to the Tesla network for that vehicle.
Hope this helps.
1. The adaptors are available now as special order parts from the parts department of dealerships.
2. The service advisors in the dealerships have limited information about the rollout, and referred me to the Sales department as the Sales staff have more and more current information about the rollout.
3. The rollout of support is ongoing and they hope to be done by the end of February. (They accidentally transferred me to the national customer support instead of sales, which was able to fill in some additional details.)
4. When they are ready for your vehicle, an email will be sent and a notification posted in the vehicle head unit. That notification should indicate what steps need to be take to gain access to the Tesla network for that vehicle.
Hope this helps.
MBWorld Fanatic!
Joined: Feb 2007
Posts: 2,550
Likes: 745
From: Cary, NC
2024 AMG EQE SUV , 2021 E63S Wagon - gone, 2018 E63S Sedan - gone
I just got off the phone with my local dealer and the national customer support so have an update on the situation with the Tesla access:
1. The adaptors are available now as special order parts from the parts department of dealerships.
2. The service advisors in the dealerships have limited information about the rollout, and referred me to the Sales department as the Sales staff have more and more current information about the rollout.
3. The rollout of support is ongoing and they hope to be done by the end of February. (They accidentally transferred me to the national customer support instead of sales, which was able to fill in some additional details.)
4. When they are ready for your vehicle, an email will be sent and a notification posted in the vehicle head unit. That notification should indicate what steps need to be take to gain access to the Tesla network for that vehicle.
Hope this helps.
1. The adaptors are available now as special order parts from the parts department of dealerships.
2. The service advisors in the dealerships have limited information about the rollout, and referred me to the Sales department as the Sales staff have more and more current information about the rollout.
3. The rollout of support is ongoing and they hope to be done by the end of February. (They accidentally transferred me to the national customer support instead of sales, which was able to fill in some additional details.)
4. When they are ready for your vehicle, an email will be sent and a notification posted in the vehicle head unit. That notification should indicate what steps need to be take to gain access to the Tesla network for that vehicle.
Hope this helps.
Last edited by HBerman; Jul 3, 2025 at 04:51 PM.
Super Member
Joined: Jul 2017
Posts: 698
Likes: 154
From: Teaneck, NJ
2023 EQB300
I bought the adapter from my dealer and just use the Tesla app to charge. Never have had a problem and so much more dependable that EA. My free EA charging expires in a couple of weeks and definitely good riddance. If I have to charge other than home charger, would only use Tesla and would only use the Tesla app.
Junior Member
Joined: Dec 2023
Posts: 45
Likes: 10
C300EQE
I bought the adapter from my dealer and just use the Tesla app to charge. Never have had a problem and so much more dependable that EA. My free EA charging expires in a couple of weeks and definitely good riddance. If I have to charge other than home charger, would only use Tesla and would only use the Tesla app.
MBWorld Fanatic!
Joined: Nov 2013
Posts: 1,030
Likes: 492
From: Louisville, KY
2023 EQE350 4MATIC, 2023 EQE 350 4MATIC SUV, 2015 E250 BlueTEC 4MATIC, 1995 E300 Diesel
I bought the adapter from my dealer and just use the Tesla app to charge. Never have had a problem and so much more dependable that EA. My free EA charging expires in a couple of weeks and definitely good riddance. If I have to charge other than home charger, would only use Tesla and would only use the Tesla app.
Junior Member
Joined: Dec 2023
Posts: 45
Likes: 10
C300EQE
In what region do you live? I've gotta say, EA has dramatically stepped up its game. It has been literally months, maybe longer, since I've seen a damaged or not-working EA charger, and I've been roadtripping thousands of miles across the Eastern US lately. Their 4th-gen units are very robust, it seems. Not that I dramatically prefer them over any other networks, I do really like the MB HPC network, and I use Tesla when needed or opportune, but EAs have been fantastic lately.
MBWorld Fanatic!
Joined: Nov 2013
Posts: 1,030
Likes: 492
From: Louisville, KY
2023 EQE350 4MATIC, 2023 EQE 350 4MATIC SUV, 2015 E250 BlueTEC 4MATIC, 1995 E300 Diesel
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Junior Member
Joined: May 2019
Posts: 68
Likes: 22
From: SW Florida
2024 AMG EQE SUV / 2024 GLE 450e hybrid
Tesla charge with tesla app or use mbux screen
I bought the adapter from my dealer and just use the Tesla app to charge. Never have had a problem and so much more dependable that EA. My free EA charging expires in a couple of weeks and definitely good riddance. If I have to charge other than home charger, would only use Tesla and would only use the Tesla app.
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MBWorld Fanatic!
Joined: Nov 2013
Posts: 1,030
Likes: 492
From: Louisville, KY
2023 EQE350 4MATIC, 2023 EQE 350 4MATIC SUV, 2015 E250 BlueTEC 4MATIC, 1995 E300 Diesel
I believe it, do you have any particular source you can share? It doesn't honestly bug me much, but would be good to know what the thinking/planning is. The few times per year I use a Tesla it hasn't really been a problem to select the charger stall.
Member
Joined: Oct 2013
Posts: 208
Likes: 57
From: NJ
EQE 500
https://mbworld.org/forums/eqe-v295-...ml#post9112681
Recently when I picked up my 2nd EQE in April, the dealer told me the same thing but he added he thought the year was a just a placeholder they made up and there's no actual set date. So the "indefinitely" part is speculation but the year delay has been communicated to dealers and I've seen it mentioned from multiple sources now.
Either way, as you said, it's pretty much a non-issue. I've activated charging from the MBUX screen and it works perfectly fine.
