Mercedes Me Connect App
Thread Starter
Junior Member
Joined: Apr 2023
Posts: 21
Likes: 6
EQS 580 SUV. Emerald Green
Mercedes Me Connect App
Hi
On the first day I bought my EQS 580 SUV, the app wasn’t connecting and when I reached out to the customer service and they helped me to get it connect. Now for the last two days it is not in synch with the car. I tried the usual steps of uninstalling, cache clear etc and no use. I am not sure whether this a Mercedes service issue or something else with my specific car. Can anyone confirm whether the app is working for them at this time with the new EQS models.
Thanks
On the first day I bought my EQS 580 SUV, the app wasn’t connecting and when I reached out to the customer service and they helped me to get it connect. Now for the last two days it is not in synch with the car. I tried the usual steps of uninstalling, cache clear etc and no use. I am not sure whether this a Mercedes service issue or something else with my specific car. Can anyone confirm whether the app is working for them at this time with the new EQS models.
Thanks
Out Of Control!!
Joined: Nov 2018
Posts: 11,432
Likes: 5,342
From: San Francisco Bay Area
2019 C63CS
FWIW, the services and app are up. It's syncing fine for me. Usually this is an issue with the car not communicating with the backend. MBUX has had a number of online connectivity issues. Your HERMES module may need to be reset.
Thread Starter
Junior Member
Joined: Apr 2023
Posts: 21
Likes: 6
EQS 580 SUV. Emerald Green
Nvmd. I got the answer that I need to take it to the dealer to get it reset. Anyway reached out to the App support and they have a ticket for me, so will wait for couple of days and then check.
Thanks
Thank you for the quick confirmation. Is this something we can do or need to take it to the dealer to have it reset?
Thanks
-Sen
Thanks
Thanks
-Sen
Last edited by gsenk; Apr 23, 2023 at 10:14 PM.
Out Of Control!!
Joined: Nov 2018
Posts: 11,432
Likes: 5,342
From: San Francisco Bay Area
2019 C63CS
Originally Posted by gsenk
Nvmd. I got the answer that I need to take it to the dealer to get it reset. Anyway reached out to the App support and they have a ticket for me, so will wait for couple of days and then check.
ThanksThank you for the quick confirmation. Is this something we can do or need to take it to the dealer to have it reset?
Thanks
-Sen
ThanksThank you for the quick confirmation. Is this something we can do or need to take it to the dealer to have it reset?
Thanks
-Sen
Thread Starter
Junior Member
Joined: Apr 2023
Posts: 21
Likes: 6
EQS 580 SUV. Emerald Green
I was able to resolve this by myself. I hope the following steps helps for some one.
1. In the app click on the top left hamburger menu. Then click on your vehicle.
2. In the next view, select “Manage Services”.
3. In the next view, if the “Activate all Services” is not clickable, (which was the case for me as I had everything enabled before), click on one of the items, I selected “Charging”.
4. In ”Charging” I deselected “Charge setting & Pre-Entry Climate Control”, clicked the “<“ back arrow on top left.
5. In the view now you will have “Activate all Services” button enabled. Click that and after a min, everything should be in sync.
-Sen
1. In the app click on the top left hamburger menu. Then click on your vehicle.
2. In the next view, select “Manage Services”.
3. In the next view, if the “Activate all Services” is not clickable, (which was the case for me as I had everything enabled before), click on one of the items, I selected “Charging”.
4. In ”Charging” I deselected “Charge setting & Pre-Entry Climate Control”, clicked the “<“ back arrow on top left.
5. In the view now you will have “Activate all Services” button enabled. Click that and after a min, everything should be in sync.
-Sen
