MBEQSFan

I'm on my second charge point flex charger, and I've checked all the settings on both my car and my charge point flex charger. There are no restrictions of any kind, the halo on the charge point charger turns green. I plug it into my EQS level 2 charging port, the car detects a cable connected. The charge point charger however says "not plugged in". The Halo on the charge point charger is supposed to pulse blue, the moment I connect to my Mercedes, and it should start charging. When I go to one of my city level to chargers, I plug it in it immediately starts charging. Anybody else have this problem, and if you solved it how did you solve it? Both Mercedes and chargepoint tech support Have run into a brick wall. If I do return this level two charger, any other brand that you guys might recommend? My level three chargers on electrify America work like a charm!

sarhoshamiral

Do you have a friend with another EV that you can try? Also can be a stupid question but did you activate the charger from the app and set it up?

In my case I had to call customer service because first setup failed and they needed to fix something in my account.

MBEQSFan

Yes that is a good idea. Let me try my other EV and see if it charges. I did have Chargepoint support on the line and this is my second charger. They suspected the first charger cable was defective so we returned the first charger completely and got a new one.

MBEQSFan

@sarhoshamiral Thanks for the clue. I put it on my second EV and same result. So I concluded that there must be something wrong with the wiring and looked at the instructions again and I had forgotten to connect the White 4-pin connector. Look at the image attached. Works like a charm now

Incorrect wiring causing a connection error on a ChargePoint Home Flex Level 2 charger

Mort

Nice easy fix, good news!