Prepaid Maintenance PPM
Thread Starter
Member
Joined: May 2015
Posts: 129
Likes: 20
From: Florida
2025 Porsche Cayenne S Hybrid + 2023 EQS 580 SUV
Prepaid Maintenance PPM
I recently came across another post about the dealer refusing to honor the PPM if it’s after the two year anniversary. I couldn’t find the post. Regardless, I just had a similar issue. When I purchased my 2023 EQS 580 4 Matic SUV, I paid for PPM for year 2. (FYI - I paid $1700 and the actual price in 2025 was $1316 - lesson learned). My MB app kept pushing out the service date due to my low miles and not honoring the 2 year limit. After seeing the thread about PPM not being honored, I printed all the screen shots of the app pushing out the service date and miles to go. Booked my appointment and explained the issue with my SA. He asked that I bring in screen shots. When I dropped off the car, I left him with all backup data. He clearly agreed with the issue. When I went to pick up car the back office removed the PPM and wanted to bill me! My SA ignored that charge and challenged the office as I followed the MB app about service date. My SA feels that when I purchased the car the dealer didn’t properly reset the “clock” and was no fault of my own. Just want to pass this along to fellow members.
MBWorld God!
Joined: Dec 2019
Posts: 32,222
Likes: 6,281
I recently came across another post about the dealer refusing to honor the PPM if it’s after the two year anniversary. I couldn’t find the post. Regardless, I just had a similar issue. When I purchased my 2023 EQS 580 4 Matic SUV, I paid for PPM for year 2. (FYI - I paid $1700 and the actual price in 2025 was $1316 - lesson learned). My MB app kept pushing out the service date due to my low miles and not honoring the 2 year limit. After seeing the thread about PPM not being honored, I printed all the screen shots of the app pushing out the service date and miles to go. Booked my appointment and explained the issue with my SA. He asked that I bring in screen shots. When I dropped off the car, I left him with all backup data. He clearly agreed with the issue. When I went to pick up car the back office removed the PPM and wanted to bill me! My SA ignored that charge and challenged the office as I followed the MB app about service date. My SA feels that when I purchased the car the dealer didn’t properly reset the “clock” and was no fault of my own. Just want to pass this along to fellow members.
Thread Starter
Member
Joined: May 2015
Posts: 129
Likes: 20
From: Florida
2025 Porsche Cayenne S Hybrid + 2023 EQS 580 SUV
MBWorld Fanatic!
Joined: Oct 2021
Posts: 1,189
Likes: 636
From: Iowa
2008 CL550, 2022 EQB 300, 2023 EQS 450 4Matic
Senior Member
Joined: Mar 2024
Posts: 349
Likes: 138
From: California
2024 EQE Sedan
The prices you see on that invoice are list prices set by the dealer. The actual cost from Mercedes is much lower, and if you go online and buy them from the manufacturer they will be much, much less. That expensive filter is probably $20-$40 from the OEM online.
Thread Starter
Member
Joined: May 2015
Posts: 129
Likes: 20
From: Florida
2025 Porsche Cayenne S Hybrid + 2023 EQS 580 SUV
an AI search on web for first filter was from $113 to $140 across 4 vendors.
