Electrify America
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Newbie
Joined: Jul 2022
Posts: 1
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EQS 580
Electrify America
Had to replace my Infotainment unit as it get giving me the Black Screen of Death. But by doing so, my electrify america automatic charging has stopped working and also Sirius. So been on the call and got Sirius running again. Been on the phone on 5 different occasions to the Mercedes Me Connect Help desk and the one thing they dont do is give any help. They just have canned responses and it always ends up if it doesnt work call Electrify America. But when I call electrify america we can verify that my car can start charging if they issue a remote start command. I guess is the Old Infotainment unit which is the brains is the brains, has a unique identifier but the new unit is different and there is an improper hand shake between (1) Car (2) MercedesMe Connect (3) Chargepoint (Does the Clearing) (4) Electrify America.
Anyone have any ideas ? Or if MB USA monitors the logs if you could get someone that can solve the problem that would be great.
Anyone have any ideas ? Or if MB USA monitors the logs if you could get someone that can solve the problem that would be great.
MBWorld Fanatic!
Joined: Oct 2014
Posts: 4,524
Likes: 1,181
From: WI
17 E43; 21 GLS580
Had to replace my Infotainment unit as it get giving me the Black Screen of Death. But by doing so, my electrify america automatic charging has stopped working and also Sirius. So been on the call and got Sirius running again. Been on the phone on 5 different occasions to the Mercedes Me Connect Help desk and the one thing they dont do is give any help. They just have canned responses and it always ends up if it doesnt work call Electrify America. But when I call electrify america we can verify that my car can start charging if they issue a remote start command. I guess is the Old Infotainment unit which is the brains is the brains, has a unique identifier but the new unit is different and there is an improper hand shake between (1) Car (2) MercedesMe Connect (3) Chargepoint (Does the Clearing) (4) Electrify America.
Anyone have any ideas ? Or if MB USA monitors the logs if you could get someone that can solve the problem that would be great.
Anyone have any ideas ? Or if MB USA monitors the logs if you could get someone that can solve the problem that would be great.
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Joined: Apr 2022
Posts: 262
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No Mercedes yet
Newbie
Joined: May 2022
Posts: 11
Likes: 3
EQS 580
Had to replace my Infotainment unit as it get giving me the Black Screen of Death. But by doing so, my electrify america automatic charging has stopped working and also Sirius. So been on the call and got Sirius running again. Been on the phone on 5 different occasions to the Mercedes Me Connect Help desk and the one thing they dont do is give any help. They just have canned responses and it always ends up if it doesnt work call Electrify America. But when I call electrify america we can verify that my car can start charging if they issue a remote start command. I guess is the Old Infotainment unit which is the brains is the brains, has a unique identifier but the new unit is different and there is an improper hand shake between (1) Car (2) MercedesMe Connect (3) Chargepoint (Does the Clearing) (4) Electrify America.
Anyone have any ideas ? Or if MB USA monitors the logs if you could get someone that can solve the problem that would be great.
Anyone have any ideas ? Or if MB USA monitors the logs if you could get someone that can solve the problem that would be great.
