Mercedes Me Connect Services
Thread Starter
Member
Joined: Jan 2022
Posts: 137
Likes: 22
From: Western North Carolina
2022 EQS 450+, 2020 C300 Cab, 2019 Jeep GC
Mercedes Me Connect Services
For those of you, like me, that might be confused by recent emails from MMC regarding expiration of services and tried to renew said services in the MMC store. As explanation, I took delivery of my EQS 450+ in December 2021 and renewed the services I wanted in December 2022. The referenced email pointed out a couple of services were going to expire 6/1 so I went to the store only to find that the only thing to buy was a "package" for $150. I called MMC and could not get a reasonable answer. So now, the following is a response I got from MBUSA.
"the concerns are in relation to the transition from store 1.0 – 2.0 where previously they were able to purchase features individually compared to the Store 2.0 those features are now offered in Mercedes me Connect Package bundle option for $150/year. If they buy the Mercedes me Connect bundle, they would receive an additional 12mo coverage for purchases made during store 1.0 period. Customer would not be charged twice for the services that are still active at this time.
The 12-month term for the MMC bundle would be active from the purchase date"
Hope this helps.
"the concerns are in relation to the transition from store 1.0 – 2.0 where previously they were able to purchase features individually compared to the Store 2.0 those features are now offered in Mercedes me Connect Package bundle option for $150/year. If they buy the Mercedes me Connect bundle, they would receive an additional 12mo coverage for purchases made during store 1.0 period. Customer would not be charged twice for the services that are still active at this time.
The 12-month term for the MMC bundle would be active from the purchase date"
Hope this helps.
Member
Joined: May 2007
Posts: 85
Likes: 46
From: Georgia
2022 EQS 450+ Pinnacle
For those of you, like me, that might be confused by recent emails from MMC regarding expiration of services and tried to renew said services in the MMC store. As explanation, I took delivery of my EQS 450+ in December 2021 and renewed the services I wanted in December 2022. The referenced email pointed out a couple of services were going to expire 6/1 so I went to the store only to find that the only thing to buy was a "package" for $150. I called MMC and could not get a reasonable answer. So now, the following is a response I got from MBUSA.
"the concerns are in relation to the transition from store 1.0 – 2.0 where previously they were able to purchase features individually compared to the Store 2.0 those features are now offered in Mercedes me Connect Package bundle option for $150/year. If they buy the Mercedes me Connect bundle, they would receive an additional 12mo coverage for purchases made during store 1.0 period. Customer would not be charged twice for the services that are still active at this time.
The 12-month term for the MMC bundle would be active from the purchase date"
Hope this helps.
"the concerns are in relation to the transition from store 1.0 – 2.0 where previously they were able to purchase features individually compared to the Store 2.0 those features are now offered in Mercedes me Connect Package bundle option for $150/year. If they buy the Mercedes me Connect bundle, they would receive an additional 12mo coverage for purchases made during store 1.0 period. Customer would not be charged twice for the services that are still active at this time.
The 12-month term for the MMC bundle would be active from the purchase date"
Hope this helps.
MBWorld Fanatic!
Joined: Jan 2016
Posts: 2,336
Likes: 936
From: Brookshire, Texas & Cat Spring, Texas
2019 SL550/2023 EQS 580 SUV
I prefer the original set up to the new “buy a whole bundle” set up but at this point what can one do? You either buy the bundle or you don’t…..
Out Of Control!!
Joined: Nov 2018
Posts: 11,398
Likes: 5,324
From: San Francisco Bay Area
2019 C63CS
Yeah, it's a bit funky with the potentially overlapping expiration dates, but the new package at $150 is cheaper than before if you renewed all the services individually. In my case I didn't renew Remote Start, because I didn't use it, but that still put me at $175 for everything else. With Remote Start it would have been $210. So when I renew in September 2023 I'll get everything for $60 less. The savings might be even larger for the EQ models as they have additional services around charging that cost extra before.
Junior Member
Joined: Mar 2016
Posts: 34
Likes: 6
4 hooves and a cart
" prefer the original set up to the new “buy a whole bundle” set up but at this point what can one do? You either buy the bundle or you don’t….."
Yes, so correct. Once they moved from "store 1.0" to "store 2.0", ala carte pricing is (mostly) no longer available.
And AFAIK, the $150 is irrespective of the options on the car. For example, a 2019 A220 without navigation would be charged $150 - just as a 2022 A220 with navigation would also be charged $150.
Yes, so correct. Once they moved from "store 1.0" to "store 2.0", ala carte pricing is (mostly) no longer available.
And AFAIK, the $150 is irrespective of the options on the car. For example, a 2019 A220 without navigation would be charged $150 - just as a 2022 A220 with navigation would also be charged $150.
