Loaner Cars from Dealership
#51
I just don’t see how a different battery can make the car feel so different you would like one but not the other. It’s not like an engine…
Last edited by SW20S; 07-19-2023 at 09:23 AM.
#52
Super Member
Joined: Mar 2011
Posts: 792
Likes: 30
From: Bay Area, CA
2011 C300 Sport, P1, MM, Wood, Heated FS, DIY rearview camera. 2002 QX4
Last week I brought my 2011 C300 in for repair. I got 2024 C300 as a loaner. It looks much better inside out, with bunch of technologies and features.
However, the material around the infotainment is squeaky when I push it, not sure if it's the cheap material or an assembly issue. Everywhere else is rock solid.
Main thing is the driving experience. When light turn to green, the startup is delayed, acceleration is not linear compared to my V6. The exhort sound is rough too.
More and more cars become smaller engine with turbo, as government mandates higher MPG I guess.
However, the material around the infotainment is squeaky when I push it, not sure if it's the cheap material or an assembly issue. Everywhere else is rock solid.
Main thing is the driving experience. When light turn to green, the startup is delayed, acceleration is not linear compared to my V6. The exhort sound is rough too.
More and more cars become smaller engine with turbo, as government mandates higher MPG I guess.
#53
I brought my EQS580 to the Des Moines dealer today for the 2 recent recalls. It took longer than expected and my service advisor offered me an EQS450 SUV with no questions asked. I’ve had nothing but good experiences at this dealership. A couple hours later I drove back to the dealership with the loaner and picked my awesome 580. My 580 is a MUCH better car than the loaner they gave me.
#54
Loaner Blues
Sorry to hear of your experience with loaners. With Ford and BMW I always get a loner that is equal to or a little better than my car being serviced. Knock on wood ... have not had any service issues with my 2023 EQS 580 SUV.
Stan
Stan
#55
My dealership has a fleet of MB loaners, but if I don't reserve one when making the appointment, then they will be likely out of loaners. I usually make the appointment online, but then have to call to reserve a loaner and they will tell me right away if one is available and if not offer to reschedule the appointment. All pretty reasonable. They don't have unlimited loaners. I've also heard that they now have a small fleet of EQ loaners that they reserve for the EQ customers.
#56
When you drive one of the highest end cars a company makes, you're just not going to get loaners that are equal or better very often
#57
MBWorld Fanatic!
Joined: Jan 2009
Posts: 1,467
Likes: 114
From: CT
Rivian, Mercedes, Porsche, BMW, Tesla
Ahoy matey is right! I did not sign up for "The Land Barge Experience!" which is how I would characterize the S-Class loaner I drove. The seats were notably superior, however, providing a significantly better massage experience that could actually be felt and improved comfort with better seat adjustments. The headroom was also vastly improved, addressing a common complaint of mine. I've always disliked panoramic glass roofs and the underwhelming massaging features in my own package. If only I could transplant those seats into my EQS, it would be heavenly. This experience truly deepened my appreciation for the driving dynamics of my car. I also received an EQS 450 4matic, EQS SUV, and of course the S 500, all with less than 20 miles on them. Despite the S loaner boasting superior pinnacle-level features, the driving experience was unexpectedly underwhelming. I almost forgot how ICE cars sound when accelerating. I don't miss the grunt and lag. Needless to say, I was relieved to return to my EQS.
#59
Keyes European Van Nuys, CA is a no go
I have had to take my car ('22 EGS AMG) in for a problem with the HUD and have been disappointed to find that my local dealership provides service vehicles through Enterprise car rental. The first time, I was told they had no MB loaners available and I was offered a Mustang convertible. The next visit was the same, except the offered vehicle was a Chrysler minivan. I expressed my disdain with the service advisor and his manager, noting that it's ridiculous that they are providing substandard rental vehicles even when a customer is servicing a vehicle that cost $160K+, but I doubt it will have much impact on the bean counters.
I'm wondering if my experience is typical or if other dealerships continue to use a fleet of MB loaner vehicles.
I'm wondering if my experience is typical or if other dealerships continue to use a fleet of MB loaner vehicles.
My 2021 c63 engine light came on, took it to keyes european in Van Nuys, for the second time now they are telling me they have no loaners available until next month. I have work, I can’t miss it. I called Encino mercedes dealer, I got the same answer, no loaner available until next month.
#60
My 2021 c63 engine light came on, took it to keyes european in Van Nuys, for the second time now they are telling me they have no loaners available until next month. I have work, I can’t miss it. I called Encino mercedes dealer, I got the same answer, no loaner available until next month.
#61
Super Member
Joined: Dec 2014
Posts: 708
Likes: 155
From: New England/Florida
2005 SL 500. 2015 S550. 2016 GLE400 2018 S560
The couple of times I took my EQS 580 in for service I was given a Mercedes loaner. One time an E class and another time a C class. It was also thru Enterprise rental which was right on site. This was Mercedes of north palm beach.
#62
I was offered a loaner, the last time I visited the dealership service center. It was a nearly new C class. I wasn’t complaining.
As for MB taxis, why in the world would someone select a poop box Hyundai, or a Yugo, or a Kia as a taxi?
I would much rather ride in an older Mercedes which has earned a reputation as safe, reliable, durable, spacious, and to some extent luxurious.
I would not be embarrassed about a track record like that.
As for MB taxis, why in the world would someone select a poop box Hyundai, or a Yugo, or a Kia as a taxi?
I would much rather ride in an older Mercedes which has earned a reputation as safe, reliable, durable, spacious, and to some extent luxurious.
I would not be embarrassed about a track record like that.