SW20S

I just don’t see how a different battery can make the car feel so different you would like one but not the other. It’s not like an engine…

C300CA

Last week I brought my 2011 C300 in for repair. I got 2024 C300 as a loaner. It looks much better inside out, with bunch of technologies and features.
However, the material around the infotainment is squeaky when I push it, not sure if it's the cheap material or an assembly issue. Everywhere else is rock solid.
Main thing is the driving experience. When light turn to green, the startup is delayed, acceleration is not linear compared to my V6. The exhort sound is rough too.
More and more cars become smaller engine with turbo, as government mandates higher MPG I guess.

ILoveNY

why is the 580 much better than the 450?

stanjj46

Sorry to hear of your experience with loaners. With Ford and BMW I always get a loner that is equal to or a little better than my car being serviced. Knock on wood ... have not had any service issues with my 2023 EQS 580 SUV.
Stan

J_Boxer

I've had similar experiences but usually have the same service advisor for each appointment. I send a text, and they schedule the appointment for when a loaner is available. I live over 90 miles away, and as someone else mentioned in this thread, they tend to keep the cars at least overnight, if not longer. It's simpler than going through multiple steps, but I have used the online reservation system after hours. The business demands seem to require making a reservation well in advance, as they are usually busy, often over a week or more. This means you shouldn't expect to get a loaner on the same or the next day unless you're on a waitlist. This seems to be a common thread and is likely regionally dictated. The dealership graciously offered to drive over and exchange my EQS with the loaner I had been using, sparing me the long commute due to a health issue. While I appreciated the gesture, when it comes to someone other than myself or a significant other driving my vehicle, I usually try to avoid the potential for miscommunication or disputes. Regrettably, my concerns proved valid when I discovered a noticeable scrape on the front lower panel. Although the dealership promptly rectified the issue, I've decided to forgo this service in the future.

Yeah, that's almost NEVER gonna happen. The GM that I work with at my dealership blatantly stated in an email, and I quote, "Yeah, ****, we wouldn’t put an AMGEQS into loaner service as that is not a car for an everyday driver; someone that doesn’t respect the power could get seriously hurt or beat the crap out of the car, even unintentionally, so that doesn’t work for us."
Ahoy matey is right! I did not sign up for "The Land Barge Experience!" which is how I would characterize the S-Class loaner I drove. The seats were notably superior, however, providing a significantly better massage experience that could actually be felt and improved comfort with better seat adjustments. The headroom was also vastly improved, addressing a common complaint of mine. I've always disliked panoramic glass roofs and the underwhelming massaging features in my own package. If only I could transplant those seats into my EQS, it would be heavenly. This experience truly deepened my appreciation for the driving dynamics of my car. I also received an EQS 450 4matic, EQS SUV, and of course the S 500, all with less than 20 miles on them. Despite the S loaner boasting superior pinnacle-level features, the driving experience was unexpectedly underwhelming. I almost forgot how ICE cars sound when accelerating. I don't miss the grunt and lag. Needless to say, I was relieved to return to my EQS.

SW20S

When you drive one of the highest end cars a company makes, you're just not going to get loaners that are equal or better very often

QuadBenz

I would love to hear how the experience differed between the S, EQS, and EQS SUV.

SW20S

The S500 is very disappointing IMO, the car needs the V8.

v213

My 2021 c63 engine light came on, took it to keyes european in Van Nuys, for the second time now they are telling me they have no loaners available until next month. I have work, I can’t miss it. I called Encino mercedes dealer, I got the same answer, no loaner available until next month.

superswiss

My SA told me at the last appointment that they are running out of loaners. I still got one as I made my appointment two weeks in advance as usual. The main reason apparently is more and more customers are deciding to fix their existing cars and keep them, instead of trading it for a new one as they did in the past, so the appointments and workloads for the service departments have been on the rise. With the higher interest rates, people are holding off on buying a new car. Be prepared for loaners to get even scarcer. It doesn't help that the newer models have all kinds of issues requiring more frequent service visits to fix cars that should have never left the factory. Best thing is to never depend on a car, but that's America for you. In these moments you realize that you are a slave to your car rather than the car being the freedom everybody perceives it to be. It doesn't matter to me if I get a loaner or not. I work from home and most of my daily errands are within walking distance. The train station is only a 10 minute walk away from the dealership, so I can always take public transportation, or take advantage of the Uber vouchers my dealership offers to get home and back to the dealership. Gotta have to organize your life to have more than one transportation option.

Radman991

The couple of times I took my EQS 580 in for service I was given a Mercedes loaner. One time an E class and another time a C class. It was also thru Enterprise rental which was right on site. This was Mercedes of north palm beach.

MB2timer

I was offered a loaner, the last time I visited the dealership service center. It was a nearly new C class. I wasn’t complaining.
As for MB taxis, why in the world would someone select a poop box Hyundai, or a Yugo, or a Kia as a taxi?
I would much rather ride in an older Mercedes which has earned a reputation as safe, reliable, durable, spacious, and to some extent luxurious.
I would not be embarrassed about a track record like that.

MBNUT1

Just took our KIA in for warranty service and they provided us with us a Toyota RAV4 from a local rental company.