Help! Loss of EA free charging at one year mark
Thread Starter
Junior Member
Joined: Feb 2022
Posts: 29
Likes: 8
Eqs 580
Help! Loss of EA free charging at one year mark
My husband and I have a 2023 EQS SUV 580. Purchased Dec 2022. I have been charging at EA occasionally this last year, and I was set up to drive up and plug in and charge for free. In January, I accidentally failed to renew my $150 Mercedes ME subscription. I renewed it in mid January and it seems to work alright. Shortly after renewing, I went to charge at EA and it did not work. When that did not work, I tried to charge on a pay basis using the credit card, EA indicated the card had been declined. Called my CC company, and they had no record of the decline. I was able to start a paid charge by using a different card.
Since then, I have been going round and round with the dealership (who tried, and sent me off to Mercedes ME (who tried multiple times, and sent me off to Charge Pont. Today, Chargepoint declared it was fixed and that I should use the Charge point apo on my phone . No go. Today's rounds were 6 hours on the phone. My dealer in Santa Rosa CA intimates that this is a growing problem. At one point I was told to delink my account, which I did. Help!!
Since then, I have been going round and round with the dealership (who tried, and sent me off to Mercedes ME (who tried multiple times, and sent me off to Charge Pont. Today, Chargepoint declared it was fixed and that I should use the Charge point apo on my phone . No go. Today's rounds were 6 hours on the phone. My dealer in Santa Rosa CA intimates that this is a growing problem. At one point I was told to delink my account, which I did. Help!!
MBWorld Fanatic!
Joined: Oct 2021
Posts: 1,189
Likes: 636
From: Iowa
2008 CL550, 2022 EQB 300, 2023 EQS 450 4Matic
My husband and I have a 2023 EQS SUV 580. Purchased Dec 2022. I have been charging at EA occasionally this last year, and I was set up to drive up and plug in and charge for free. In January, I accidentally failed to renew my $150 Mercedes ME subscription. I renewed it in mid January and it seems to work alright. Shortly after renewing, I went to charge at EA and it did not work. When that did not work, I tried to charge on a pay basis using the credit card, EA indicated the card had been declined. Called my CC company, and they had no record of the decline. I was able to start a paid charge by using a different card.
Since then, I have been going round and round with the dealership (who tried, and sent me off to Mercedes ME (who tried multiple times, and sent me off to Charge Pont. Today, Chargepoint declared it was fixed and that I should use the Charge point apo on my phone . No go. Today's rounds were 6 hours on the phone. My dealer in Santa Rosa CA intimates that this is a growing problem. At one point I was told to delink my account, which I did. Help!!
Since then, I have been going round and round with the dealership (who tried, and sent me off to Mercedes ME (who tried multiple times, and sent me off to Charge Pont. Today, Chargepoint declared it was fixed and that I should use the Charge point apo on my phone . No go. Today's rounds were 6 hours on the phone. My dealer in Santa Rosa CA intimates that this is a growing problem. At one point I was told to delink my account, which I did. Help!!
MBWorld Fanatic!
Joined: May 2005
Posts: 1,439
Likes: 540
From: Philadelphia, PA (USA)
2025 E53 Hybrid
Yesterday I charged at an EA location in NJ. One of 4 chargers was available when I arrived. Plug and Charge, the MB RFID card, dashboard station selection, and a credit card would not start as session. Just as I placed a call with EA two of the other stations freed up. Moved to another charger and Plug and Charged worked immediately. Hopefully, we can survive a few more months before the Tesla Superchargers are available.
