Vehicle Profile
Thread Starter
Member
Joined: Jul 2007
Posts: 146
Likes: 30
From: Memphis, TN
Vehicle Profile
Got this weird issue with my EQS 53 vehicle user profile. The configuration button on the left side of the steering wheel where you can set sound modes, suspension, etc. to either the top or botton half of the button no longer allows me to use the top half its black and when I go into the setting it does not allow me to add any shortcuts to the top half even though it has been working before. Now the weird part is when I change profiles to my wife the button functions normally. I went to my local mercedes dealership to speak to a delivery specialist and he recommended that do a reset on my profile which I did but it did not have any effect on getting the button working normally again.
Before I delete my profile and start over what adverse affect would that have on my Mercedes me account?
Before I delete my profile and start over what adverse affect would that have on my Mercedes me account?
Thread Starter
Member
Joined: Jul 2007
Posts: 146
Likes: 30
From: Memphis, TN
Quick questions since no one chimed in on the user profile issue I am having. Are the local Mercedes specialist/ambassadors paid by the dealership? I have attempted to speak to my two local specialists and each dealership seemed to be refluctant since I did not buy my car from them. This is weird because people buy cars and move around from state to state and why would it matter if you bought your car from the local dealership if your vehicle is under warranty and all you are requesting is a few questions answered by the specialist?
Super Member
Joined: Apr 2011
Posts: 682
Likes: 259
23' EQS AMG
So call specialist are typical employees of the dealership. Call and ask them to confirm. It doesn't hurt. But regarding your profile, I think you can delete it from the car, but to connect it back to your Mercedes Me, you will will need to go through the validations and etc. If you are concerned about a purchased app, it stays with the car regardless of the profile. Your Mercedes Me app is where you purchased it and it should have a record of which vehicle you purchased it for.
The safe thing to do is take screenshots of your MercedesMe app and all the things you want to preserve in case something goes wrong. Also, take pictures of the app you have purchased for the car too. You can always call Mercedes to get help reconnecting the Me with the new profile. Also, make sure your wife's profile can still use the app before you reset your profile. The profile will wipe out bluetooth, sound profile, seating profile, lighting setting, camera gps, and favorites.
The safe thing to do is take screenshots of your MercedesMe app and all the things you want to preserve in case something goes wrong. Also, take pictures of the app you have purchased for the car too. You can always call Mercedes to get help reconnecting the Me with the new profile. Also, make sure your wife's profile can still use the app before you reset your profile. The profile will wipe out bluetooth, sound profile, seating profile, lighting setting, camera gps, and favorites.
Thread Starter
Member
Joined: Jul 2007
Posts: 146
Likes: 30
From: Memphis, TN
Vehicle Profile
So call specialist are typical employees of the dealership. Call and ask them to confirm. It doesn't hurt. But regarding your profile, I think you can delete it from the car, but to connect it back to your Mercedes Me, you will will need to go through the validations and etc. If you are concerned about a purchased app, it stays with the car regardless of the profile. Your Mercedes Me app is where you purchased it and it should have a record of which vehicle you purchased it for.
The safe thing to do is take screenshots of your MercedesMe app and all the things you want to preserve in case something goes wrong. Also, take pictures of the app you have purchased for the car too. You can always call Mercedes to get help reconnecting the Me with the new profile. Also, make sure your wife's profile can still use the app before you reset your profile. The profile will wipe out bluetooth, sound profile, seating profile, lighting setting, camera gps, and favorites.
The safe thing to do is take screenshots of your MercedesMe app and all the things you want to preserve in case something goes wrong. Also, take pictures of the app you have purchased for the car too. You can always call Mercedes to get help reconnecting the Me with the new profile. Also, make sure your wife's profile can still use the app before you reset your profile. The profile will wipe out bluetooth, sound profile, seating profile, lighting setting, camera gps, and favorites.
MBWorld Fanatic!
Joined: Dec 2006
Posts: 6,499
Likes: 335
From: Europe
223.168 & 213.012 & 906.633 & 214.005
My issue has resolved itself it may have been caused by a OTA update since I got a notification about changes to my services after the issue cleared. I really wish Mercedes communicates these changes better to the customers. My wife has a Genesis I normally get a text/e-mail telling us about incoming updates. About the delivery specialists it really extreme to limit access to them based upon where a vehicle was purchased even with that I would even spend a few dollars to access them in a timely fashion after purchasing from a dealer of my choice.
Previously Mercedes Me did inform about a coming OTA update and listed performed OTA updates individually with a change description. Perhaps not any more?
Super Member
Joined: Dec 2014
Posts: 820
Likes: 185
From: New England/Florida
2005 SL 500. 2015 S550. 2016 GLE400 2018 S560
We've recently had this "services have been updated" message for all of the Mercedes Me cars. The message from the app says you can check details from some menu but I have not seen any additional info anywhere in the app.
Previously Mercedes Me did inform about a coming OTA update and listed performed OTA updates individually with a change description. Perhaps not any more?
Previously Mercedes Me did inform about a coming OTA update and listed performed OTA updates individually with a change description. Perhaps not any more?
Super Member
Joined: Dec 2022
Posts: 751
Likes: 225
From: Sweden
2023 EQE SUV 500 4Matic
I recently received the exact same message and like you despite it saying check app I could not find anything close to explaining what was “updated”. Extremely frustrating to have them notify you something was done to your car but leave you in the dark about what it was that changed.
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