Extended Warranty and Prepaid Maintenance Transfer
#1
Extended Warranty and Prepaid Maintenance Transfer
Hope someone can help me out here and give their insights. Here is the story..
Purchased a 2015 C300 from an online direct car retailer last 2016. The dealership did not recognize the pre-paid maintenance package that the owner purchased. I never got a straight answer on why it was not recognize and had to be passed to different folks in the dealership - all of these happened after me discovering that there were a prepaid maintenance and extended warranty purchased by the original owner as found in my me portal. I checked with another dealership and they said they do recognize it but only to get a call that they do not.
I wrote to MB corporate thru the me portal about this and I never heard anything about it except that they removed the extended warranty and pre-paid maintenance note on my car's profile.
My questions are:
- are those packages purchased by the 1st owner transferrable? I can't find any fineprint that explains this.
- is it normal to not get a response from MB and just have them change what was on the car's profile (5-6 months after I have sent the car for service?)?
This is not a good experience for me and I am considering a different brand on my next car purchase. Any experience/insight will be appreciated. Thank you in advance.
Purchased a 2015 C300 from an online direct car retailer last 2016. The dealership did not recognize the pre-paid maintenance package that the owner purchased. I never got a straight answer on why it was not recognize and had to be passed to different folks in the dealership - all of these happened after me discovering that there were a prepaid maintenance and extended warranty purchased by the original owner as found in my me portal. I checked with another dealership and they said they do recognize it but only to get a call that they do not.
I wrote to MB corporate thru the me portal about this and I never heard anything about it except that they removed the extended warranty and pre-paid maintenance note on my car's profile.
My questions are:
- are those packages purchased by the 1st owner transferrable? I can't find any fineprint that explains this.
- is it normal to not get a response from MB and just have them change what was on the car's profile (5-6 months after I have sent the car for service?)?
This is not a good experience for me and I am considering a different brand on my next car purchase. Any experience/insight will be appreciated. Thank you in advance.
#3
Newbie
"TRANSFER:
The Mercedes-Benz Prepaid Maintenance Agreement benefits may only be transferred by the original purchaser to a Private Party Purchaser (the approved transferee) to whom you sell the vehicle. This can be done only if the Private Party Purchaser presents the Selling Dealer, or any authorized Mercedes-Benz dealership, with proof of ownership for the vehicle and a copy of the Prepaid Maintenance Agreement. THE MERCEDES-BENZ PREPAID MAINTENANCE AGREEMENT MAY NOT BE TRANSFERRED TO ANOTHER VEHICLE."