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Extended Emission Warranty Exhaust Valve M157- Dealer Not fixing my car
So I have a 2014 E63S AMG w/ 58k miles and still within the 10 year range, and the check engine light came on about a month ago, diaged by mercedes dealer and verified it was burned exhaust valves. I got the notification in the mail saying my vehicle is covered by this warranty extension, but the dealer says it's not showing up in their systems so they can't fix it under warranty. I've tried calling corporate but they've just kept redirecting me back to the dealer. Dealer says is an MBUSA IT issue, and I can't get anyone who knows how to solve this issue. Wondering if it takes some time for the extension to show up in the database and if anyone else has had this issue? Or if anyone has a better number or email to call for support with this, I'd greatly appreciate it.
That's concerning to hear. I would try to get an engine number range from corporate/dealer to see if yours falls within it. Have you tried a different dealer?
Also, what is the estimated cost of this repair out of pocket?
So I have a 2014 E63S AMG w/ 58k miles and still within the 10 year range, and the check engine light came on about a month ago, diaged by mercedes dealer and verified it was burned exhaust valves. I got the notification in the mail saying my vehicle is covered by this warranty extension, but the dealer says it's not showing up in their systems so they can't fix it under warranty. I've tried calling corporate but they've just kept redirecting me back to the dealer. Dealer says is an MBUSA IT issue, and I can't get anyone who knows how to solve this issue. Wondering if it takes some time for the extension to show up in the database and if anyone else has had this issue? Or if anyone has a better number or email to call for support with this, I'd greatly appreciate it.
Were you able to get this fixed from the dealer at no cost?
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