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Radio Rebooting Every 2 mins ???

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Old May 26, 2019 | 08:18 AM
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Radio Rebooting Every 2 mins ???

My 2014 G550 radio comes on and plays for about 2 mins then it will freeze (no buttons works during this time) it will then reboot. It will keep doing this cycle about every 2 mins. One thing that I have noticed is if you try to select Navigation when it first comes on I will give you a drive error. (DRIVE unavailable). I think that the NAV is trying to load and when it does not load it makes the unit reboot. I have only had this vehicle for a few months. Is the navigation built into the Comand unit? Has anyone seen this before?

Thanks

Last edited by FastWagon; May 26, 2019 at 09:41 AM. Reason: Adding a picture and fixing a typo
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Old May 26, 2019 | 09:41 AM
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When you click on the Navi option this is what you get on the screen.
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Old May 26, 2019 | 10:24 AM
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Try disconnecting the main car battery and let the system reboot. Hope it works.
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Old May 26, 2019 | 12:05 PM
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Sure sounds like a corrupted program. Good luck with battery reboot.
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Old May 26, 2019 | 11:56 PM
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Please do not disconnect the battery - if you go that route then you need to reset a handful of other things like - reset each window - and reset sunroof - or you stand a good chance down the road to "blow" a window regulator or the sunroof.

For your COMAND - hold the Power Button down for 10-15secs and the COMAND "should" go into reboot mode.

It is quite possible the COMAND unit will need to be reprogrammed at the dealer - which online in the shop can takes up a couple hrs shop time - the good news is there probably a updated COMAND programming - you can call your local dealer about that.
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Old May 27, 2019 | 06:07 AM
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go get the COMAND software updated...

Had same issue on my 2015 E class....

First time they could not duplicate...

Second time I specificially said problem is still there please check if there is software update as I am sure it will fix my issues...
(got a tip on some TSBs in W212 section TSB which had similar issues and stated update software)

Good Luck
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Old May 27, 2019 | 08:19 AM
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If you are in the US you can use this site to see if there is a recall affecting your G.


https://www.nhtsa.gov/recalls?gclid=...E&gclsrc=aw.ds
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