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Have a 2019 G63 Edition 1 approaching 40k miles. The headlights seem to have hairline cracks in a consistent pattern. Are they delaminating? They are protected by XPEL and no rock chip or impact caused this, it appears to be coming from inside the lens. I am sure they will try to deny a replacement. Thoughts? Another cost cut from the previous-gen which had an actual glass lens.
hmm interesting...are you sure removal of old ppf isn’t a contributor?
They are denying claim blaming it on road debris. The driver side which isn't near as bad yet, the cracks/delamination are appearing on the outer circle of the lens. If it is wear and tear then why would that area that isn't exposed to anything start to do this? Maybe escalate it to MBUSA not sure.
They are denying claim blaming it on road debris. The driver side which isn't near as bad yet, the cracks/delamination are appearing on the outer circle of the lens. If it is wear and tear then why would that area that isn't exposed to anything start to do this? Maybe escalate it to MBUSA not sure.
I would request that the dealer escalate it to MB and have the area rep. take a look at it. Be sure to mention that Porsche has the same problem and they cover replacement.
They are denying claim blaming it on road debris. The driver side which isn't near as bad yet, the cracks/delamination are appearing on the outer circle of the lens. If it is wear and tear then why would that area that isn't exposed to anything start to do this? Maybe escalate it to MBUSA not sure.
definitely do that. I’m suspecting some material defect as when I was getting my ppf updated (removing old and putting new) on my 911 headlights, the installer mentioned delamination issue on 911 headlights and was hesitant but I had him do it anyways and mine didn’t have any issue. Definitely seems like the material/manufacturing defect with certain batch that MBUSA should be able to address
I would request that the dealer escalate it to MB and have the area rep. take a look at it. Be sure to mention that Porsche has the same problem and they cover replacement.
Originally Posted by Festertester
definitely do that. I’m suspecting some material defect as when I was getting my ppf updated (removing old and putting new) on my 911 headlights, the installer mentioned delamination issue on 911 headlights and was hesitant but I had him do it anyways and mine didn’t have any issue. Definitely seems like the material/manufacturing defect with certain batch that MBUSA should be able to address
Thanks will do. Being probably the highest mile guy out there this needs to be addressed since it is likely going to affect other cars too. The lights should not be doing this with or without PPF(which I removed prior to taking it in). They have been like this for quite some time, I just decided to have it addressed now since the car is in for the diff recall.
All with respect to BobZ - what you "really" need to do is with a copy of the Service Invoice/Ticket in hand - which also gives you your VIN# - is that you call MB Customer Care Mon-Fri office hrs - best to call 1st thing in the morning - (800) 367-6372 - and YOU tell MB Customer Care in a very straightforward and rational way BOTH lenses are exhibiting SAFETY ISSUES and that you are VERY DISAPPOINTED your dealer is treating it as a Cosmetic Issue and not the DEVELOPING SAFETY ISSUE it is as it continues to get worse. Also tell the Customer Care Rep that the satisfactory outcome is No Charge Replacement of both lenses...
Talking to your MB Dealer - and asking them to Upscale to Mercedes - that scenario is all setup for a "Mercedes said no" - and frankly almost ALL Mercedes dealers will "tell you" they escalated but they do not even check - and frankly a challenge to a MB NO from a dealer is just begging for a repeat NO.
Under Customer Care as I have outlines gives you a decent shot to get this handled thru a Clean 2nd Channel - get a report # from the MBCC rep - and in about 36hrs you "should" be quite surprised by the action that will happen to make this right for you - this is a Clkean Fresh Shot - it's just a 20min call to pull the trigger.
All with respect to BobZ - what you "really" need to do is with a copy of the Service Invoice/Ticket in hand - which also gives you your VIN# - is that you call MB Customer Care Mon-Fri office hrs - best to call 1st thing in the morning - (800) 367-6372 - and YOU tell MB Customer Care in a very straightforward and rational way BOTH lenses are exhibiting SAFETY ISSUES and that you are VERY DISAPPOINTED your dealer is treating it as a Cosmetic Issue and not the DEVELOPING SAFETY ISSUE it is as it continues to get worse. Also tell the Customer Care Rep that the satisfactory outcome is No Charge Replacement of both lenses...
Talking to your MB Dealer - and asking them to Upscale to Mercedes - that scenario is all setup for a "Mercedes said no" - and frankly almost ALL Mercedes dealers will "tell you" they escalated but they do not even check - and frankly a challenge to a MB NO from a dealer is just begging for a repeat NO.
Under Customer Care as I have outlines gives you a decent shot to get this handled thru a Clean 2nd Channel - get a report # from the MBCC rep - and in about 36hrs you "should" be quite surprised by the action that will happen to make this right for you - this is a Clkean Fresh Shot - it's just a 20min call to pull the trigger.
Thanks, will def try this route and report back. I may even request a different dealer do the work. Had an issue with them before on my W222 S63 headlights, that had known condensation issues, they installed desiccant packs and eventually replaced both lights then forgot to aim them. The lights although new were never aimed properly like OEM after multiple trips I gave up and it was around time to sell the car.
Please understand - in this scenario - you just need to make the call - report the core SAFETY ISSUE - BOTH HEADLIGHTS - and under that service order # and date - your dealer did not handle to your satisfaction - get the Case # - and your original dealer will CALL YOU to bring it back in and make it right ... NO MB will not refer you over to another dealer.. Customer Care will get it addressed by the dealer that didn't do their job..
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