22 G63 mutlimedia issues

Jul 7, 2022 | 06:27 PM

medtner

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Joined: Mar 2014

Posts: 237

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Mercedes G63

22 G63 mutlimedia issues

New 22, multimedia system did not show speed limit, nor Nav street details.
Reset unsuccessful
System update at the dealer ended with black screen.
The dealer wants to replace the whole system
Any similar problems?
Anyone knows how yo reset the multimedia system?
Thnx

Jul 7, 2022 | 08:40 PM

streborx

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Joined: Oct 2019

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From: Colorado

G550

Reset (lol)

Jul 7, 2022 | 09:03 PM

medtner

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Mercedes G63

😆

Was able to start it but map/ nav not showing real traffic close details. Speed limit not shown too.

Jul 7, 2022 | 11:36 PM

Jblocker

Newbie

Joined: May 2022

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G63

Same issue! My dealer had 3 G63’s come in at same time and all had the same issue….they said MB was aware and that an update would correct….patiently waiting!

Jul 9, 2022 | 01:16 PM

newyorktoLA

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Joined: Jun 2009

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2020 G63, 2021 E450 All-Terrain Wagon

Interesting since I thought the '22 had the same COMAND system as the 19-21s. Wonder if it has something to do with the added Energizing Comfort program that I think is new for 2022.

Jul 9, 2022 | 01:17 PM

medtner

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Mercedes G63

Update

MB told the dealer to download the update again, it didn't work. MB opened a case to investigate. Don't know if all 22 G are affected

Jul 10, 2022 | 02:46 PM

Jblocker

Newbie

Joined: May 2022

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G63

Thanks for the info! My dealer is saying the same thing regarding MB reviewing…hope we have answers soon!

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Jul 11, 2022 | 10:15 AM

gokro

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Joined: Dec 2020

Posts: 85

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G63, 911S, ModelX, Tacoma

experiencing the same issue. waiting on a resolution. dealer wants to replace the command center module

Jul 11, 2022 | 10:28 AM

#10

haa

Super Member

Joined: Feb 2006

Posts: 774

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This maybe a better link:
https://www.me.mercedes-benz.com/pas...rcedes-me.html

Jul 11, 2022 | 10:35 AM

#11

streborx

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Joined: Oct 2019

Posts: 5,193

Likes: 1,783

From: Colorado

G550

Sounds like MB did a chip substitution to keep the production line moving, and the ported software wasn't thoroughly Q/A'd.

Jul 11, 2022 | 07:01 PM

#12

gokro

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Joined: Dec 2020

Posts: 85

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G63, 911S, ModelX, Tacoma

There is an update to resolve this problem. My G63 had the same issue. Just picked it up from service. Issue fixed.

Jul 12, 2022 | 12:40 AM

#13

medtner

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Mercedes G63

Do you know any details?

Quote:

Originally Posted by gokro

There is an update to resolve this problem. My G63 had the same issue. Just picked it up from service. Issue fixed.

would love to share w my dealer

Jul 12, 2022 | 12:29 PM

#14

gokro

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Joined: Dec 2020

Posts: 85

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G63, 911S, ModelX, Tacoma

Quote:

Originally Posted by medtner

would love to share w my dealer

This is from the work order.

198 NAVIGATION SOFTWARE CORRUPT PERFORMED QUICK TEST-NO FAULT CODES, CONNECT BATTERY MAINTAINER,
PERFORMED REPAIRS AS PER LI82.85-P-074970, DELETED NAVIGATION MAP DATA, PERFORMED NAVIGATION MAP UPDATE.
PERFORMED COMAND ONLINE FUNCTION CHECK AFTER REPAIRS-OK.

Jul 12, 2022 | 12:31 PM

#15

medtner

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Mercedes G63

Many thanks

Quote:

Originally Posted by gokro

will send to dealer. Really appreciate it

Jul 13, 2022 | 05:14 AM

#16

RedPill

Senior Member

Joined: Oct 2018

Posts: 307

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2025 G63MB, 2022 G63MB

interesting..there was a map update pushed to 21Gs a few days ago..hope it's not going to cause similar problems..

Jul 13, 2022 | 06:20 AM

#17

GoIrish21

Newbie

Joined: Mar 2021

Posts: 7

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Porsche Cayenne GTS

Guys - I picked up my '22 on Friday, and I do not seem to be experiencing the navigation issues described above, but CarPlay will not launch in the vehicle. I've tried a combination of different cables and different phones with no luck. After plugging the phone in, the CarPlay disclaimer pops up, but after about a minute the vehicle displays the following message: "CarPlay could not connect". Did anyone experience a similar issue as part of the multimedia issues noted in the initial post? I'm trying to figure out if my car is affected by the same software issue, or if I've got something else going on... Thank you!