Spriro

I was involved in an accident that damaged my rear door and quarter panel. I got an estimate from a shop in Rockville and quoted for 15 days repair. I was going to have them do it but I could not bring it in for another 2 weeks. I called American Service Center, the guy (that’s later on was fired) told me that the can take my car the next day.
I brought it in on Oct 31st. He told me that once they work the numbers with the insurance adjuster they’ll start working on it. Two weeks after it was in the shop I called, he said the insurance has not approved to replace the quarter panel & their labor rate. I called again the next week (3rd week) still the same. Then the day before thanksgiving he called and said it’s been approved and they are going to start working on it. Two weeks passed, hasn’t heard from him, I called back and he started BS-ing me that they are still waiting for the labor rate approval which he said HAD been approved. It was probably just his excuse. They probably had not even started working on my car. I started calling this guy every week after that. Remember I dropped that car off on Halloween. Around thanksgiving I joked to my wife, maybe we’ll be getting our car back around Christmas. GUESS WHAT, Came Christmas I still did not get my car back. He said they are almost finished but the insurance adjuster had not approved the final supplement for the repair. I finally fed up and called the adjuster myself. She said they haven’t heard anything for from the dealer about the supplement request. She was the one that finally called the dealer and asked for it. I had to wait for another week after my car was done just for the paperwork. Something what they could have done while they were waiting on the repair.
I finally picked up my car on Dec 30th. The employee at Enterprise could not believed I had that rental car for 61 DAYS. That poor insurance company paid $2000 just for my rental.

My suffering did not end there unfortunately. After I drove off, I turned on the radio and it was not working. Came back to the body shop. The guy told me that they have to contact the insurance company for another supplement because the amplifier was inside of that quarter panel. I felt that the Body Shop was the one that supposed to be responsible for it. They probably messed it up during the installation. But I did not say anything. At this point I don’t care who should pay for it as long as I got my car back the way it was.
I took that car home because they don’t have anyone to check on it at that time.

I washed the car over the weekend and noticed an area where the paint was unmatched. Not to mention that I found scratches all over my trunk because whoever washed it probably used dirty rag. I couldn’t believe 2 months in the shop and they could not even do it right. When I picked it up I saw that patch I thought it was a wax or polish residue which was all over the car when I picked it up. Turned out they did not polished that part completely after they wetsanded it. Something that their so-called (bogus) Quality Control should have picked up.

I brought the car back next Friday for the radio and paint issues. Got another loaner. I did not hear back from them until Wednesday. A guy from Service department called demanding me to pay $100 before he would even looked at the car.
At this point I was REALLY REALLY MAD. I called the body shop and was gonna explode to that guy, only to find out that they fired him the day I dropped my car. I had to explain my situation all over again to another person over there. She finally approved the diagnostic. She contacted the adjuster and the insurance denied the repair. The Body shop said I had to pay for $972 to replace the amplifier. To make it short, I got into a big debate and threatened to sue them since they are the one that messed it up. I finally got them to pay for it.

Picked up my car after for another 10 days in the shop. Guess what, rear speaker not working.

This morning the whole radio is not working again. Have to go back to them AGAIN.
I’m so frustrated. Contemplating to sue them at this point.

Sorry for the long posting. I just have to vent this.

If I were you I would never bring my car to American Service Center. Considered yourself warned!!

PaulX608

I've never been to ASC, but I do know that every time I'm at HBL there's someone there who tells me that they bought their M-B at ASC but always bring it to HBL for service. I'm sure there are plenty of people that will say they had trouble at HBL too, but they've been good to me.

acb3nz

Sorry to hear that but next time take it to HBL or pm-me i know some pep's in there or i could arrange something for you and for their costumer service is one of the best around the Metro.. area, just in case you dont remenber im Ahmad's friend and also i was there the day you guys rented the track at capitol.

Spriro

Update:
I brought in the car yesterday to check on the speaker. Got into another loaner, for the fourth time (a KIA). Service advisor called in today, apparently the bodyshop did not seal in the quarter panel properly. Water got in, wet the amplifier and blew the speaker. I guess that's what caused the damage to the amplifier first time around. They probably need to replace that again.

sudo4re

I have not had any dealings with ASC but I have used Mercedes of Alexandria (which is part of ASC) and the customer service there sucks! I was not too happy with Euromotors either so I'm going to try Mercedes of Annapolis next.

Spriro

I found out that they had a fallout on the management of the bodyshop and losing some technicians. The ASC director that took over try to straight things out. To be fair, he's doing a good job trying to resolve my problem. But still, it caused me a lot of grief and inconvenience.