Lexus, Detroit brands top J.D. Power survey
08-09-2006, 02:03 PM
#1
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Lexus, Detroit brands top J.D. Power survey
http://money.cnn.com/2006/08/08/auto...lity/index.htm
BMW is on there .. even Jaguar is on there. MB still can't crack the top 13 in 2006?
BMW is on there .. even Jaguar is on there. MB still can't crack the top 13 in 2006?
08-09-2006, 02:04 PM
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Originally Posted by Vik888
http://money.cnn.com/2006/08/08/auto...lity/index.htm
BMW is on there .. even Jaguar is on there. MB still can't crack the top 13 in 2006?
BMW is on there .. even Jaguar is on there. MB still can't crack the top 13 in 2006?
08-09-2006, 02:05 PM
#3
I like the VDS much better than the IQS. Good showing by domestic brands that sell to old people. Mercury, Buick, and Cadillac take the three spots after #1 Lexus.
Full list, Problems per 100 Vehicles:
Lexus 136
Mercury 151
Buick 153
Cadillac 163
Toyota 179
Acura 184
Honda 194
Jaguar 210
BMW 212
Infiniti 215
Lincoln 220
Ford 224
Oldsmobile 224
Industry Average 227
Chrysler 232
Pontiac 232
Subaru 232
GMC 239
Mercedes-Benz 240
Chevrolet 241
Nissan 242
Mazda 243
Porsche 248
Hyundai 253
Dodge 258
Mitsubishi 260
Jeep 264
Volvo 272
Audi 279
MINI 280
Isuzu 283
Saturn 289
Volkswagen 299
HUMMER 307
Kia 310
Suzuki 318
Saab 326
Land Rover 438
Two caveats with the VDS:
1. Old people report fewer problems, so brands that have older customers get a boost; no easy way around this one, it affects every quality and reliability study. Maybe I should ask birth year...
2. Third year isn't exactly long term. What I hear more and more is that people want to know how well a car holds up in years 5-8. Why is this important? Two words for you: resale value.
J.D. Power's VDS used to track five-year-old cars, but manufacturers weren't interested in buying this info because cars that old had often already been redesigned, and thus there was little to learn from a product improvement standpoint.
Frankly, I'm quite surprised Mercedes did so well, as 2003 was the first year for the current E-Class. First-year cars often hurt. The Cadillac showing is the biggest surprise, because it includes the then-new CTS. Porsche's score got hammered by the new Cayenne, and I suspect that Saab's score is the result of the first-year new 9-3. BMW could get hit hard next year by the 2004 5-Series.
My general take on J.D. Power, though I'm okay with the VDS:
http://www.truedelta.com/pieces/jdpower.php
My issues with the 90-day IQS, which slammed BMW this year:
http://www.truedelta.com/pieces/IQS2006.php
Full list, Problems per 100 Vehicles:
Lexus 136
Mercury 151
Buick 153
Cadillac 163
Toyota 179
Acura 184
Honda 194
Jaguar 210
BMW 212
Infiniti 215
Lincoln 220
Ford 224
Oldsmobile 224
Industry Average 227
Chrysler 232
Pontiac 232
Subaru 232
GMC 239
Mercedes-Benz 240
Chevrolet 241
Nissan 242
Mazda 243
Porsche 248
Hyundai 253
Dodge 258
Mitsubishi 260
Jeep 264
Volvo 272
Audi 279
MINI 280
Isuzu 283
Saturn 289
Volkswagen 299
HUMMER 307
Kia 310
Suzuki 318
Saab 326
Land Rover 438
Two caveats with the VDS:
1. Old people report fewer problems, so brands that have older customers get a boost; no easy way around this one, it affects every quality and reliability study. Maybe I should ask birth year...
2. Third year isn't exactly long term. What I hear more and more is that people want to know how well a car holds up in years 5-8. Why is this important? Two words for you: resale value.
J.D. Power's VDS used to track five-year-old cars, but manufacturers weren't interested in buying this info because cars that old had often already been redesigned, and thus there was little to learn from a product improvement standpoint.
Frankly, I'm quite surprised Mercedes did so well, as 2003 was the first year for the current E-Class. First-year cars often hurt. The Cadillac showing is the biggest surprise, because it includes the then-new CTS. Porsche's score got hammered by the new Cayenne, and I suspect that Saab's score is the result of the first-year new 9-3. BMW could get hit hard next year by the 2004 5-Series.
My general take on J.D. Power, though I'm okay with the VDS:
http://www.truedelta.com/pieces/jdpower.php
My issues with the 90-day IQS, which slammed BMW this year:
http://www.truedelta.com/pieces/IQS2006.php
