Another example of Customer Service incompetence
Thread Starter
Member
Joined: Dec 2001
Posts: 82
Likes: 1
From: Sevierville, TN
2000 CLK320 Cabrio 2020 E 450 Wagon '92 VW
Another example of Customer Service incompetence
EX POST FACTO! A copy of an email I received today that was date stamped this morning, Monday, August 26. The top part is my reply.
**********************
Thank you for sending the following to me on Monday, August 26. Is this your idea of a joke -- or are you merely incompetent? To your credit, I'm guessing it's the latter.
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Mercedes-Benz E-Motion Event <reservations@mbemotion.comwrote:
YOU'RE IN!
Thank you for your patience. You are now confirmed for the Mercedes-Benz E-Motion Event on Sunday, 08/25/2002, 11:00AM - 1:30PM at Washington, DC - FedEx Field. Your confirmation number is DC08xxx. Get ready to experience the exhilaration of the 2003 E-Class.
Please arrive 10 to 15 minutes early to check-in. Remember, drivers must be at least 21 years of age and have a valid driver license. Event will occur rain or shine.
Should you need to change or cancel your reservation, please call 877-241-7557 or visit us at
http://www.mbemotion.com/change.asp?...mation=DC08xxx
**********************
Thank you for sending the following to me on Monday, August 26. Is this your idea of a joke -- or are you merely incompetent? To your credit, I'm guessing it's the latter.
-----------------------------------------------
Mercedes-Benz E-Motion Event <reservations@mbemotion.comwrote:
YOU'RE IN!
Thank you for your patience. You are now confirmed for the Mercedes-Benz E-Motion Event on Sunday, 08/25/2002, 11:00AM - 1:30PM at Washington, DC - FedEx Field. Your confirmation number is DC08xxx. Get ready to experience the exhilaration of the 2003 E-Class.
Please arrive 10 to 15 minutes early to check-in. Remember, drivers must be at least 21 years of age and have a valid driver license. Event will occur rain or shine.
Should you need to change or cancel your reservation, please call 877-241-7557 or visit us at
http://www.mbemotion.com/change.asp?...mation=DC08xxx
Last edited by woodyww; Aug 26, 2002 at 10:27 AM.
But clearly doesn't make sense that they would confirm you on Aug 25 and send you the letter on Aug 26??
MBWorld Fanatic!
Joined: Nov 2001
Posts: 2,065
Likes: 1
From: Florida
2002 CLK 55 AMG Coupe ;)
What's the problem? Did you miss the event?
I received 3 confirmations.
1. When I registered via e-mail, instantly!
2. Confirmation by snail mail; and
3. an e-amil follow-up reminder.
Tnx MB E-motion organizers,
well done!!
I received 3 confirmations.
1. When I registered via e-mail, instantly!
2. Confirmation by snail mail; and
3. an e-amil follow-up reminder.
Tnx MB E-motion organizers,
well done!!
MBWorld Fanatic!
Joined: Nov 2001
Posts: 2,065
Likes: 1
From: Florida
2002 CLK 55 AMG Coupe ;)
Originally posted by karl k
What's the problem? Did you miss the event?
I received 3 confirmations.
1. When I registered via e-mail, instantly!
2. Confirmation by snail mail; and
3. an e-amil follow-up reminder.
Tnx MB E-motion organizers,
well done!!
What's the problem? Did you miss the event?
I received 3 confirmations.
1. When I registered via e-mail, instantly!
2. Confirmation by snail mail; and
3. an e-amil follow-up reminder.
Tnx MB E-motion organizers,
well done!!
4. another e-mail reminder the day before the event.
Great E-motion promotion!!
