Mercedes dealer demands I have the car in to get a new key.
02-05-2010 | 11:51 AM
#1
Thread Starter
Member
Joined: Feb 2009
Posts: 243
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From: Dallas
CLK 320
Mercedes dealer demands I have the car in to get a new key.
Is this %100 true? They refuse to make me a key w/o the car. So I'd have to have it towed from my underground parking garage all the way to the dealer.
Roadside won't cover it and they are claiming it's the only way to get a ket made. I was told they could do KEY NEXT and get me a key, but they say that's changed. Does any one know the truth? This dealer is ALWAYS trying to nickel and time me saying it's the "only way"
Please help
Ryan
Roadside won't cover it and they are claiming it's the only way to get a ket made. I was told they could do KEY NEXT and get me a key, but they say that's changed. Does any one know the truth? This dealer is ALWAYS trying to nickel and time me saying it's the "only way"
Please help
Ryan
02-05-2010 | 12:08 PM
#2
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Joined: Apr 2007
Posts: 2,016
Likes: 2
From: The Republic of California
AMG
Is this %100 true? They refuse to make me a key w/o the car. So I'd have to have it towed from my underground parking garage all the way to the dealer.
Roadside won't cover it and they are claiming it's the only way to get a ket made. I was told they could do KEY NEXT and get me a key, but they say that's changed. Does any one know the truth? This dealer is ALWAYS trying to nickel and time me saying it's the "only way"
Please help
Ryan
Roadside won't cover it and they are claiming it's the only way to get a ket made. I was told they could do KEY NEXT and get me a key, but they say that's changed. Does any one know the truth? This dealer is ALWAYS trying to nickel and time me saying it's the "only way"
Please help
Ryan
And I'm pretty sure they're not "nickel and timing" you - if anything, nickel and DIMING is what you were going for.
And why would roadside cover it? I assume that there is nothing wrong with the car and that you just lost the key, correct?
You're the one nickel and diming.
02-05-2010 | 12:10 PM
#3
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Joined: Feb 2009
Posts: 243
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From: Dallas
CLK 320
Well smart ***, this is from a Senior Techs mouth
well.. with Benz, you only need to stick the key in the ignition and let it do the work itself.. the car recognizes the key and that it was already set up for that car when it was ordered from the warehouse/distributor. (Most of the local stuff comes from the Ft Worth distribution center). This is not for all Benz of course because with some options such as keyless-go (push-button start) and some newer stuff you need to set/teach-in certain systems to recognize the key and work properly however the car should still start.. Only real problems I ran into were putting new keys in the old W163 ML's where you had to have the computer and had to go through a weird ignition sequence and such.
02-05-2010 | 04:11 PM
#4
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Joined: Sep 2005
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From: Albuquerque
'07 GL320CDI, '10 CL550
02-05-2010 | 07:29 PM
#5
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From: California
06 C55, 09 E350
Yes it's true and the dealers are audited to make sure they are in compliance. All employees handling keys had to sign waivers stating they understand and can be terminated unless they strictly follow the guidelines above.
03-05-2010 | 02:05 PM
#6
Senior Member
Joined: Feb 2010
Posts: 431
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From: Cross Roads, PA
2008 ML320CDI
Per the link Kent put for the document, all the owner needs to do is present registration and drivers license. I know because I had to replace one of my keys in my 1997E300d. It also states "When any of these TRPs are delivered, the dealer must install them in their own workshop and verify proper function. One exception is if the vehicle cannot be moved; in such cases, the dealer may dispatch an employee to the vehicle to install and code the TRP."
Sounds like the dealer isnt very customer service oriented. I would Call MBUSA and see what their response , and quote the document listed in Kent's posting.
Sounds like the dealer isnt very customer service oriented. I would Call MBUSA and see what their response , and quote the document listed in Kent's posting.
03-15-2010 | 09:24 PM
#7
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Joined: Mar 2008
Posts: 166
Likes: 2
From: Philadelphia Suburbs
2002 C32, 2007 E550 4matic
Per the link Kent put for the document, all the owner needs to do is present registration and drivers license. I know because I had to replace one of my keys in my 1997E300d. It also states "When any of these TRPs are delivered, the dealer must install them in their own workshop and verify proper function. One exception is if the vehicle cannot be moved; in such cases, the dealer may dispatch an employee to the vehicle to install and code the TRP."
Sounds like the dealer isnt very customer service oriented. I would Call MBUSA and see what their response , and quote the document listed in Kent's posting.
Sounds like the dealer isnt very customer service oriented. I would Call MBUSA and see what their response , and quote the document listed in Kent's posting.
I needed a key, since my C32 only came with one. All I had to do was prove that I was the new owner of the car with the documets listed above. The bank is really the owner, but you get the point. They gave me a call a few days later, and I went in and got my key.
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03-16-2010 | 08:11 PM
#8
Senior Member
Joined: Oct 2004
Posts: 261
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From: Michigan
SL600 r230, SL600 r129,, SL500 r230, ML320, C280 Sport, 190e 2.3 16V (2)
I bought two keys for my ML at the dealer with registration and license. I did not have ML with me. Those keys were expensive
Then I bought two for my 210 online by scanning registration and license to my online parts house. I saved a ton of money too.
If you buy parts online, contact your vendor and see if they can do it for you. If you don't buy online - then you should try buymbparts.biz and call them up. ask for Rusty or Tom.
Then I bought two for my 210 online by scanning registration and license to my online parts house. I saved a ton of money too.
If you buy parts online, contact your vendor and see if they can do it for you. If you don't buy online - then you should try buymbparts.biz and call them up. ask for Rusty or Tom.
