Koolkozak

Is there a customer right to be able to observe the service performed at dealership to his car? is there anything in the laws?

Im asking because i have very low trust issues with mechanics/dealerships and im going for a CPO covered (hopefully) work done.

krazzdav

No there is a liability issue with the insurance company. If you get a CPO car and a warranty you shouldn't have anything to worry. CPO checks are very extensive---you can't even have aftermarket tint on the windows. :P

Koolkozak

you can't have tints on the car if you have CPO warranty? Im assuming you are being sarcastic... because that's incorrect.

GregTR

What he meant is that a MB to obtain CPO certification it can't have tinted windows. Once you purchase the car you can put whatever tint you want on it.

As for the original question, there is no law requiring the dealer to provide you with a viewing opportunity of the service being performed although some dealerships now are built with glass walls to allow such thing. Usually their general liability insurance coverage excludes coverage of customers on the service floor hence the reason they don't allow customers to visit there. NTB, for example has different coverage and they allow customers on the service floor. If I was a mechanic the last thing I wanted is a nosy customer breathing down my neck while I'm performing an oil change but on the other hand I as a customer can't trust mechanics either.

There is also no law that requires you to take the car to the dealership, you are free to take it to any private garage you please and feel comfortable with or you can do your own maintenance. For warranty work your only bet is the dealer as they are the ones getting reimbursed. The only requirement by MBUSA is that you have some sort of legitimate record of actual maintenance being performed on the vehicle.

So if you don't trust the dealer, don't take your car there, period.

Koolkozak

Oh ok, that makes sense. But yes, my service went very well today. I was pleased with the dealership that i went to.