MB MY16 mBrace Complimentary for 5 years
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Joined: Oct 2015
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CLA 250
MB MY16 mBrace Complimentary for 5 years
Hello everyone,
I am new here. I am usually pretty active on the CLA specific forums. But I thought I would share something that affect many if not all MB owners.
Recently MB decided to include 5 year complimentary mBrace for Model Year 2016.
Its like many new owners of MY15 got shafted.
That said, I wanted to share a petition I came across asking Mercedes Benz to grandfather fairly recent purchasers.
That said some models may not qualify, as there is need for a hardware change, like I think the E-Class getting remote start. But for other models, like the CLA, the complimentary program is no different that the mBrace and Apps package previously offered.
I humbly request your signing the petition. It will take no less than a few seconds. And hopefully we can get some form of response.
Thanks
Spartacus
https://www.change.org/p/dieter-zets...e-2016-program
I am new here. I am usually pretty active on the CLA specific forums. But I thought I would share something that affect many if not all MB owners.
Recently MB decided to include 5 year complimentary mBrace for Model Year 2016.
Its like many new owners of MY15 got shafted.
That said, I wanted to share a petition I came across asking Mercedes Benz to grandfather fairly recent purchasers.
That said some models may not qualify, as there is need for a hardware change, like I think the E-Class getting remote start. But for other models, like the CLA, the complimentary program is no different that the mBrace and Apps package previously offered.
I humbly request your signing the petition. It will take no less than a few seconds. And hopefully we can get some form of response.
Thanks
Spartacus
https://www.change.org/p/dieter-zets...e-2016-program
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Joined: Jan 2016
Posts: 1
Likes: 0
GLE
SORRy ABOUT THE 2015 PROBLEM butt doN'T GET TO EXCITED
THE MBRACE SOFTWARE DOES NOT APPEAR TO FULLY work on 2016 mb vehicles...
MERCEDES NA knows it
Verizon Knows it
At least 10 dealerships know it
Here are the problems I have had. You cannot ad a nickname in send to benz from android app. IT DOES NOT Work... let me restate it.. you can add it when entering info on app... the nickname just does not show up in vehicle when the app forwards the info to vehicle. MB NA knows it, Verizon Knows it and has know it since at least OCTOBER of 2015
when you add an address in the app to send to the vehicle.. when the address shows up in cehicle it is virtually always different then address sent. in fact the address sent shows in the name but the address showing the car is going to is different... MB NA knows this, Verizon knows this since at least October of 2015 and dealerships know this
When you try to search for categories of facilities such as hospitals or others. the app finds facilities 2000 miles away 400 miles away but not within zip code or city and sometimes even within the state if you entered those as criteria. MB na knows this, verizon knows this and dealerships know this.
MB says call mbrace(verizon) VERIZON SAYS oh we know nothing about this.. or it will be fixed in 24 to 48 hours or we will get back to you.. NONE of which happens on the first 30 calls to them.
Emails to Verizon management get answered by olks who try to put you off
Emails to MB end with call verizon/mbrace//
Verizon has no date for fixes to any of the above > THEY HAVE HAD NO DATES SINCE at least october of 2015.
MB in telephone communication indicates it is VERIZON who has to work on this. (This is becoming a circle)
Verizon says the problems (some) are because the head end in the vehicle uses different mapping then the app uses so when the gps location of the address you want to go to is listed by a different name on the different maps. (Would it not be great if they used same maps?) but of course Verizon says they cannot control mercedes and mercedes says it is verizon's problem
IT is THE CUSTOMER problem.. verizon says they cannot control the hardware in car nor maps mb uses/... MB says they cannot control verizon. Verizon says the supplier of the search information is.. well call them yourself (mbrace that is) and ask them directly...
MB is in denial. the dealerships say they cannot fix this as it is not something they have control over. Dealerships say they cannot get MBNA to help fix this as the instruction is to call Verizon
MB management will not directly discuss this even when requested by the dealerships for them to do so. Mercedes engineers wont discuss because they say it is VERIZON
THIS APPEARS to be true for every 2016 that uses mbrace on android and I am told by some IPHONE as well..
So don't get so excited that you do not have the free 5 year program that today continues to not work.
there are more problems with the system then above. but at leasst you get the picture. Every 2016 that uses android mbrace has these problems.
MB NA is unresponsive. Hard to believe that when you pay 60 to 160 thousand plus for a world class car tat management does not want to address the problems directly and there appears to be no known timeframe for a fix..
YMMV but not by much
MERCEDES NA knows it
Verizon Knows it
At least 10 dealerships know it
Here are the problems I have had. You cannot ad a nickname in send to benz from android app. IT DOES NOT Work... let me restate it.. you can add it when entering info on app... the nickname just does not show up in vehicle when the app forwards the info to vehicle. MB NA knows it, Verizon Knows it and has know it since at least OCTOBER of 2015
when you add an address in the app to send to the vehicle.. when the address shows up in cehicle it is virtually always different then address sent. in fact the address sent shows in the name but the address showing the car is going to is different... MB NA knows this, Verizon knows this since at least October of 2015 and dealerships know this
When you try to search for categories of facilities such as hospitals or others. the app finds facilities 2000 miles away 400 miles away but not within zip code or city and sometimes even within the state if you entered those as criteria. MB na knows this, verizon knows this and dealerships know this.
MB says call mbrace(verizon) VERIZON SAYS oh we know nothing about this.. or it will be fixed in 24 to 48 hours or we will get back to you.. NONE of which happens on the first 30 calls to them.
Emails to Verizon management get answered by olks who try to put you off
Emails to MB end with call verizon/mbrace//
Verizon has no date for fixes to any of the above > THEY HAVE HAD NO DATES SINCE at least october of 2015.
MB in telephone communication indicates it is VERIZON who has to work on this. (This is becoming a circle)
Verizon says the problems (some) are because the head end in the vehicle uses different mapping then the app uses so when the gps location of the address you want to go to is listed by a different name on the different maps. (Would it not be great if they used same maps?) but of course Verizon says they cannot control mercedes and mercedes says it is verizon's problem
IT is THE CUSTOMER problem.. verizon says they cannot control the hardware in car nor maps mb uses/... MB says they cannot control verizon. Verizon says the supplier of the search information is.. well call them yourself (mbrace that is) and ask them directly...
MB is in denial. the dealerships say they cannot fix this as it is not something they have control over. Dealerships say they cannot get MBNA to help fix this as the instruction is to call Verizon
MB management will not directly discuss this even when requested by the dealerships for them to do so. Mercedes engineers wont discuss because they say it is VERIZON
THIS APPEARS to be true for every 2016 that uses mbrace on android and I am told by some IPHONE as well..
So don't get so excited that you do not have the free 5 year program that today continues to not work.
there are more problems with the system then above. but at leasst you get the picture. Every 2016 that uses android mbrace has these problems.
MB NA is unresponsive. Hard to believe that when you pay 60 to 160 thousand plus for a world class car tat management does not want to address the problems directly and there appears to be no known timeframe for a fix..
YMMV but not by much
