Is CPO warranty voided after accident?
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Is CPO warranty voided after accident?
We just bought a CPO GLK350 and my wife hit a sign and put a dent in the quarter panel and damaged the bumper. I'm waiting to get in for the body work. In the meantime my dealer keeps calling and wants to get the car in for some promised brake repairs and windshield work. I'm trying to hold them off until the body work is done because I'm worried this would be a reason to void my extended warranty provided with the CPO program.
Do I have anything to worry about?
Do I have anything to worry about?
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From: Suburban Maryland
2023 E 450 Sedan. 2018 GLC 300. 2013 E 350 Coupe (retired)
I am no expert, but do know that CPO is subject to same limitations as standard warranty, proper scheduled maintenance. I assume if they wanted to find and could find a relationship between vehicle fault and damage from an accident they could deny warranty coverage. I think you are proceeding correctly, dealer where you bought car should be most accommodating if there were a dispute.
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Smiles, thanks for the reply. It's certainly minor and I (for whatever that's worth... nothing) can see no way to relate it to mechanical problems in the future. I'm curious if there is "security" in using a MB certified collision center for the repair which could possible attest to no mechanical damage.
Plutoe, the reason I ask the question here vs. contacting the company is to possibly hear from someone who has experienced this first-hand and has a better insight into the reality vs. a representative on the phone. Also, the resulting discussion from a question almost always has much more value than a simple answer.
Plutoe, the reason I ask the question here vs. contacting the company is to possibly hear from someone who has experienced this first-hand and has a better insight into the reality vs. a representative on the phone. Also, the resulting discussion from a question almost always has much more value than a simple answer.
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From: Suburban Maryland
2023 E 450 Sedan. 2018 GLC 300. 2013 E 350 Coupe (retired)
I would avoid any action which may result in a carfax triggering event, or something that would show up in the MB data base. The damage should be too minor to qualify, but the value of the car may take a bigger hit than the cost of any potential denial of warranty service.
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The work is $4,000... $5,000 if I want a new wheel because there was a small scratch on it. 
Needless to say I'm not adding the $800 wheel... But I decided I'm not paying out the $4,000 cash and will file the claim. We've never filed a collision claim before so I'll be working with the insurance company around questions of raising our rates.
So ignoring that, I am willing to take the future concern around value loss. Are you aware of a certain value criteria to hit the carfax?
Needless to say I'm not adding the $800 wheel... But I decided I'm not paying out the $4,000 cash and will file the claim. We've never filed a collision claim before so I'll be working with the insurance company around questions of raising our rates. So ignoring that, I am willing to take the future concern around value loss. Are you aware of a certain value criteria to hit the carfax?
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Joined: Dec 2015
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From: Suburban Maryland
2023 E 450 Sedan. 2018 GLC 300. 2013 E 350 Coupe (retired)
No idea how Carfax works, but you might check with your insurance company if they will reimburse you for loss of vehicle value due to accident history.
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