Questionable Service from Dealer
Thread Starter
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Joined: Apr 2002
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From: Bay Area, CA
Mercedes C43 AMG
Questionable Service from Dealer
I dropped my car at the local dealer for a couple of problems. First I got a CEL which I think is due to a bad O2 sensor, and my door jam switch was broken. This should be relatively straight forward.
Anyway, I dropped my car off, and after much delay, I got my car back. When I got my car, the bill came to $1500! My extended warranty paid for $1000 of it.
I asked the service advisor what the hell happened. He said the extended warranty wouldn't pay for the whole bill due to the labor fees and some consumable parts. They said my accessory belt, tensioner (that holds the accessory belt), and air filters were "bad", and they went ahead and replaced those for me WITHOUT asking me first! And they were going to charge me $200 for a pair of paper filters. I remembered putting a new set of filters just 2 years ago, so I had him put he original filters back.
The other problems related to the MAF sensor and the door jam switch were taken care of, and they had put down 4hrs of labor for those two things. If I am not mistaken, changing those two items out should take no more than 1hr. Not only did the labor and parts costs were kind of high, there was never any kind of communication the whole time.
I bought my car brand new from the same dealer, but I have moved away for a few years and recently moved back. The other dealers I had out-of-state where I did not buy the car from had much better service. Should I file a complaint with this dealer? Was my dealer trying to screw me, or is this what they typically do?
Thanks,
Baron
Anyway, I dropped my car off, and after much delay, I got my car back. When I got my car, the bill came to $1500! My extended warranty paid for $1000 of it.
I asked the service advisor what the hell happened. He said the extended warranty wouldn't pay for the whole bill due to the labor fees and some consumable parts. They said my accessory belt, tensioner (that holds the accessory belt), and air filters were "bad", and they went ahead and replaced those for me WITHOUT asking me first! And they were going to charge me $200 for a pair of paper filters. I remembered putting a new set of filters just 2 years ago, so I had him put he original filters back.
The other problems related to the MAF sensor and the door jam switch were taken care of, and they had put down 4hrs of labor for those two things. If I am not mistaken, changing those two items out should take no more than 1hr. Not only did the labor and parts costs were kind of high, there was never any kind of communication the whole time.
I bought my car brand new from the same dealer, but I have moved away for a few years and recently moved back. The other dealers I had out-of-state where I did not buy the car from had much better service. Should I file a complaint with this dealer? Was my dealer trying to screw me, or is this what they typically do?
Thanks,
Baron
Last edited by baron; Mar 13, 2004 at 10:58 AM.
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IS this your C43 you are talking about I assume... Sorry to hear about your problems. How much did you end up paying btw? Just wondering. Is your warranty the mb warranty or aftermarket?
To be honest most MB dealers are halfassed and lag there work. (they made my 20 min oil change last 2 hrs) I would just find a good dealer and stick with them. But definitely call MBUSA to complain about that them. and let the know you are calling them, that really gets there act together in a hurry!
Let us know what happens.
To be honest most MB dealers are halfassed and lag there work. (they made my 20 min oil change last 2 hrs) I would just find a good dealer and stick with them. But definitely call MBUSA to complain about that them. and let the know you are calling them, that really gets there act together in a hurry!
Let us know what happens.
Thread Starter
Member
Joined: Apr 2002
Posts: 122
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From: Bay Area, CA
Mercedes C43 AMG
Originally posted by Gekko
Never pay for anything you did not authorize/sign off on. If they didn't ask you first, they should eat it.
Never pay for anything you did not authorize/sign off on. If they didn't ask you first, they should eat it.
I think I will write a letter to complain, or at least give low scores on the survey.
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2004 Lexus ES 330 NAV/ML
I would go back to th dealership and explain that you did not authorize these charges and the services should not have been done without your permission. $200-$300 for filters removed? I would give the dealer an option to credit you back the money they owe you or tell them you will be contacting MBUSA and crushing them on their service survey. Good luck.
