Contact Person - Bad Customer Experience
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Joined: Jul 2016
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2014 Audi A5, 2017 Mercedes-Benz C300 Coupe
Contact Person - Bad Customer Experience
I'm having an awful awful AWFUL experience with the purchase of my car. Is there someone I can contact at MBUSA to escalate the issues we're having?
I have phone numbers for the people listed below but these people seem pretty high up so I don't want to start with them if there's someone else I should go to that will make things right. Any thoughts?
I'm also working on escalating the issue through the dealership but I'm getting the run-around.
Our bad experience is with both the dealership and MBUSA
Harry Hynekamp
General Manager, Customer Experience
Adam Chamberlain
VP Sales Operations
Dietmar Exler
President & CEO Mercedes-Benz USA & NAFTA
Christian Treiber
VP Customer Services
I have phone numbers for the people listed below but these people seem pretty high up so I don't want to start with them if there's someone else I should go to that will make things right. Any thoughts?
I'm also working on escalating the issue through the dealership but I'm getting the run-around.
Our bad experience is with both the dealership and MBUSA
Harry Hynekamp
General Manager, Customer Experience
Adam Chamberlain
VP Sales Operations
Dietmar Exler
President & CEO Mercedes-Benz USA & NAFTA
Christian Treiber
VP Customer Services
