Maintenance Plan Question
02-01-2017, 11:24 AM
#1
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Maintenance Plan Question
While browsing the iPhone App store I came across the new Mercedes Me app and decided to download. I created an account and registered my VIN so that I could see what the new app was all about.
I went to the My Vehicles section and see my warranty active thru dates and below that is the prepaid maintenance plan information. According to the app my car has a prepaid maintenance plan that is active through Oct 9, 2017 or 45k miles. So I call MBUSA and ask them about it and they also confirm that the car has an active maintenance plan.
So my question is this; why was I never informed of this when I brought my car in for service and do I have any recourse considering that I have paid for two services since purchasing the car?
I went to the My Vehicles section and see my warranty active thru dates and below that is the prepaid maintenance plan information. According to the app my car has a prepaid maintenance plan that is active through Oct 9, 2017 or 45k miles. So I call MBUSA and ask them about it and they also confirm that the car has an active maintenance plan.
So my question is this; why was I never informed of this when I brought my car in for service and do I have any recourse considering that I have paid for two services since purchasing the car?
