Complaint - MBSA Malim branch Melaka Malaysia
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C250
Complaint - MBSA Malim branch Melaka Malaysia
Hi,
I am Judy from Melaka Malaysia. I have an accident 2 weeks ago and one of the part CABLE HARNESS MA2045406205 broke.
According to the Melaka Branch person in charge , this spare part DO NOT have it in Malaysia and they need to order from Singapore. The complaint here is....the person in charge in MBSA Melaka branch says that there is NO RESPOND from Singapore till today aft sending emails and making phone calls (already more then 7 working days!). What "Service Excellence" is Merc talking about when the service is so INEFFICIENT? I DO NOT have a car to use and MBSA CAN'T provide me a car that I need to attend a meeting for ONLY 1 day! I hope Mercedes HQ will take IMMEDIATE ACTION to attend to my complaint.
Thank you. Hope to hear from you soon . My contact number +60109314131 and my car C250 and the plate number MCS 4934 (previously was WXX 5799 - changed car plate number a year ago)
I am Judy from Melaka Malaysia. I have an accident 2 weeks ago and one of the part CABLE HARNESS MA2045406205 broke.
According to the Melaka Branch person in charge , this spare part DO NOT have it in Malaysia and they need to order from Singapore. The complaint here is....the person in charge in MBSA Melaka branch says that there is NO RESPOND from Singapore till today aft sending emails and making phone calls (already more then 7 working days!). What "Service Excellence" is Merc talking about when the service is so INEFFICIENT? I DO NOT have a car to use and MBSA CAN'T provide me a car that I need to attend a meeting for ONLY 1 day! I hope Mercedes HQ will take IMMEDIATE ACTION to attend to my complaint.
Thank you. Hope to hear from you soon . My contact number +60109314131 and my car C250 and the plate number MCS 4934 (previously was WXX 5799 - changed car plate number a year ago)
